How Pierce Brosnan as Remington Steel and Dirk Benedict as Templeton Peck demonstrate advanced speaking skills.The C Method podcast guest Richard Blank Costa Rica's Call Center.

Christina Canters: What do you say to people who might be listening, who might be thinking, well, what about me just being my authentic self? You know, if I'm trying to emulate someone else, isn't that then me becoming inauthentic or not true to myself in terms of how I communicate? What would you say to those people? Richard Blank: Excellent question and, and let me rephrase that and thank you very much. You, you need to be you, because if you try to be somebody else, you're not gonna last long. You'll get caught after 20 minutes. And so since English is their second language in Costa Rica, really my suggestions were about proper grammar. So they'd watch the bbc or they'd listen to Australia television and they would hear the different pronunciations so they can get the ear for it for the different clients. But there are certain dialect. You do pronounce words differently than we do in Philadelphia, compares to Queens English, and, and it's fine. It's all beautiful speech, but as long as they keep training their ear, they, they might like, as I mentioned before, if they listen to something in parliament, a transitional sentence or a way that someone was able to diffuse conflict by saying, for my clarification, Christina, for my edification. Compared to, excuse me. What'd you say? Could you repeat that? Or, as we discussed earlier, with word choices from help to lending a hand that's still authentic, these people aren't changing. All we're doing is assisting them in growing and giving them more, giving them more self-confidence and self-reliance. That is all. And so they would be capable of listening, contribut. And giving that sort of impression to where people will wanna move forward and work with them, but it is practice now, if I could make some suggestions just for my own personal growth. I love television. I love all time radio, and so my favorite speakers were Basil Wrath Bone back in the forties and fifties. I enjoyed very much Jeremy Brett that did a Sherlock Home series in the eighties, and I, I liked Pierce Brosnan as Remmington Steel and Dirk Benedict as Templeton Peck in the A Team. I thought these were phenomenal, glib, clever, poised, balance speakers, and I gravitated towards that and I thought that it was very nice and and charming. To be able to have an extensive vocabulary to sit up straight, to speak. Well, and and I realize that a lot of doors open that way for you. You might get a second plate of food in someone's house, , you might get that back. And Christina Canters: so when did this start? When did this journey? Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283] The C Method podcast guest Richard Blank Costa Rica's Call Center. The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS. The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership. Have you ever wanted to have more influence over the phone? My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients. “I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.” This is Richard Blank’s story… My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone. I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life. In this episode, you will discover: Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone. The tone of voice should always be positive and empathetic. 0 seconds to 2 minutes is the best time to gauge a person. How to gauge someone. They discuss some of the techniques they use to do it. Richard believes in open-ended questions and specific name drops. He also believes in the art of speech and meeting minutes to avoid conflict. Richard’s advice to people is to be authentic. When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally. He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/Wl_tS1ielGg https://youtu.be/fE6Ufvn-1Nc https://youtu.be/NWxjuBEkzMI https://youtu.be/R2GTKLTPkiA https://youtu.be/M-x7nAeWBxw https://youtu.be/dQWPUr_rsII https://youtu.be/XnFQgNqQ3iA https://youtu.be/iPP49p8dagI https://youtu.be/rOWVfIfV-U8 https://youtu.be/aX85iiUrR88 https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/ https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830 https://player.fm/series/2694716/346501897 https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/ https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649 https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1 https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846 https://deezer.page.link/pPgVrtZwEi988y6H6 https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865 https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank

You gotta do the quarter second slide pronoun technique on a sales call. The C Method podcast guest Richard Blank Costa Rica's Call Center.

Christina Canters: Oh, you've trained thousands. I know about like 10,000 call center, uh, sales people a a lot. Um, this is your bread and butter. This is what you're really good at. Yeah. What you were talking about before in terms of your voice going up and then a pause. Uh, I'm trying to, I'm trying to do it, uh, right now, but I'm not sure how effective it's been. How do you go Richard Blank: back? You gotta do the quarter second slide. Christina Canters: The quarter, second slide. Where do you do that at the end of the sentence? Richard Blank: No, no, no, no, no, no. There's, there's even forced stutters that you can do. I, it's, it's natural speech. The, the greatest form of speech, my friend is sincerity. And so you can tell there's certain subjects where I extend and there's others like I did earlier with that phonetic micro expression reading. It was almost military. I was just going through it quick and and banging it out. But I believe in the art of speech, there's nothing better than that. The source. So you can expand on your vocabulary with similes. For an example, I don't like to use the word help, I think Okay. That you could adjust it with a certain assisting. How about a guiding tone? And my favorite Christina is lending a hand sort of approach. Okay. And so just that way alone, you can almost give yourself an advantage in regards to your momentum because you're being sincere, you are standing solid ground and obviously, , you are very excited about what you're talking about. It could be any subject, but here's the beauty of it. You don't need to sell anything first. Put that stuff away. You and I should be talking about our lives prior to me sharing my products with you. Now, how about this as a salesman, no one ever bats a thousand, but you gotta let me go the 15 rounds, or at least I gotta earn it. And from an educated point of view, make a decision. If, if I explain everything and. The sweetest peach in you just don't like peaches. I'm willing to accept that, but we're good. Thanks. No, thank you. Click. You didn't even gimme a chance. And so these techniques that I do in the beginning, I'm not lying, I'm not compromising ethics, values of morals, but my goodness, Aaron heard me say the name of your company better than he did. I answered him well. I got excited. He, I cracked enough codes to transfer the call and I also gave a gift. And so these are the sort. First impressions that you can do that is just natural. There's no money exchanged. All you're doing is just putting your best foot forward and, and that should make for amazing days where you jump clouds, where every call could be 80% the same, but there's still 20% special sauce. I mean, you do like a certain topping on your ice cream, and I love those sort of things. I always try to look for that on every single. Christina Canters: Okay, so it's like you, you don't even need to change a lot of how you're talking. It's, it's maybe tweaking a few of those things, especially to start with. So if someone's never even thought about this before, never thought about their tone, or thought about making that great first impression, these are some tiny tweaks that they could start to do in order to make, you know, put the icing on on top. Like you say, Richard Blank: Richard had you practice. Yeah, they need to record themselves. No one likes having a sound, but they do realize that they can make that sort of adjustment. Maybe they have certain actors or actresses where they find that their tone of voice is not offensive. They like their rhetoric. They like their delivery. Some people watch Pacino movies like Sent of a Woman, and they get inspired. Others will see the Wolf of Wall Street or Glen Gar. Glen Rosson get inspired or, or how about, uh, dead Poet Society? You might see a movie or you know, or Patch Adams when you have an inspirational doctor or teacher that could then move you. And inspire you. And so maybe you study that sort of rhetoric because the market speaks Christina, because as much as movies and you and I have our opinion, if the masses get influenced by a speech or by an action, that is what you should study and, and potentially try to emulate. Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283] The C Method podcast guest Richard Blank Costa Rica's Call Center. The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS. The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership. Have you ever wanted to have more influence over the phone? My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients. “I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.” This is Richard Blank’s story… My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone. I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life. In this episode, you will discover: Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone. The tone of voice should always be positive and empathetic. 0 seconds to 2 minutes is the best time to gauge a person. How to gauge someone. They discuss some of the techniques they use to do it. Richard believes in open-ended questions and specific name drops. He also believes in the art of speech and meeting minutes to avoid conflict. Richard’s advice to people is to be authentic. When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally. He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/Wl_tS1ielGg https://youtu.be/fE6Ufvn-1Nc https://youtu.be/NWxjuBEkzMI https://youtu.be/R2GTKLTPkiA https://youtu.be/M-x7nAeWBxw https://youtu.be/dQWPUr_rsII https://youtu.be/XnFQgNqQ3iA https://youtu.be/iPP49p8dagI https://youtu.be/aX85iiUrR88 https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/ https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830 https://player.fm/series/2694716/346501897 https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/ https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649 https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1 https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846 https://deezer.page.link/pPgVrtZwEi988y6H6 https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865 https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank

Why meeting minutes are a secret for accountability with clients.The C Method podcast guest Richard Blank Costa Rica's Call Center.

Christina Canters: Can we talk about the buffer boomerang technique? Because you held up the piece of paper and for the people who are listening on the audio, can you explain, so I'm gonna read it now. So at one side there's buffer and a two in the circle, and then there's a, it's like a smiley face. And at the other end of the smiley face it says boomerang. And underneath it says, that is a good question. Can you explain, Richard, what the buffer boomerang Richard Blank: technique is? Well, you saw the negative two in the buffer cuz someone's negative. And so what I need to do is I need to buffer the negative name, drop you to get your attention. Again, I can't say it's a great question every time. You can't beat that horse of death, but let's just use it to the, that's an excellent question. Repeat the question back, which I did to Aaron, and then send it, and if your audience can't see or the ones that can, I was smiling the entire time talking to you, and I was leaning forward the entire time using my hands as illustrators. To give myself that balance and rhythm. I mean, you could tell, and there are certain extended pauses. I like to adjust my voice to go really high and then to loud whispers to make a statement. Christina Canters: So why is that effective? Why, why is that Richard Blank: effective? Because monotony, you only catch a, a monotonous speaking in monotone. You catch one in five. So you really need to, it's almost like a dessert tray, Christina, you, you don't bring everything out on one level. You know how they have it stacked in different levels so you can see it and enjoy it. Each one deserves its own marquee and imagery, and so each one deserves its pause to see if there's a positive or negative reinforcement. You never know, and I don't like jumping the gun because some people could be so amazed. And they're pondering and they're waiting to say something back. And so I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I'm not just checking off boxes and, and, and interrogating you. It's a conversation con with sation. And it's, I mean, my, I don't learn anything new when I. I love hearing what other people have to say to see what I have in common. And I get a lot of compliments for being a very good listener. And I take copious notes. I believe in meeting minutes because there's accountability. People might forget something. And it's just an excellent way to avoid any sort of conflict and, and you could take the initiative, you can be proactive, you can make sure the target dates are hit and the times to call back are. , um, everyone needs to lead the dance. Might as well be you and allowing them to think that they are, which is fine. Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283] The C Method podcast guest Richard Blank Costa Rica's Call Center. The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS. The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership. Have you ever wanted to have more influence over the phone? My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients. “I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.” This is Richard Blank’s story… My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone. I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life. In this episode, you will discover: Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone. The tone of voice should always be positive and empathetic. 0 seconds to 2 minutes is the best time to gauge a person. How to gauge someone. They discuss some of the techniques they use to do it. Richard believes in open-ended questions and specific name drops. He also believes in the art of speech and meeting minutes to avoid conflict. Richard’s advice to people is to be authentic. When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally. He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/Wl_tS1ielGg https://youtu.be/fE6Ufvn-1Nc https://youtu.be/NWxjuBEkzMI https://youtu.be/R2GTKLTPkiA https://youtu.be/M-x7nAeWBxw https://youtu.be/dQWPUr_rsII https://youtu.be/XnFQgNqQ3iA https://youtu.be/aX85iiUrR88 https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/ https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830 https://player.fm/series/2694716/346501897 https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/ https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649 https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1 https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846 https://deezer.page.link/pPgVrtZwEi988y6H6 https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865 https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank

A style that immediately anchors with the client 100%. The C Method podcast guest Richard Blank Costa Rica's Call Center.

Richard Blank: Because I'm letting you know that I'm vulnerable. I'm showing with you three or four things that I do it my call center by playing pinball with the agents by moving from Philadelphia to Costa Rica by once again talking about walkabouts and in excess and stuff. At least I'm showing some major interest. And you're amazing country. Yeah. And so, um, these are the sort of soft skills that could be a me too technique that someone could. I, I chose three different things. Travel, music and games and business. And so one of 'em had to hit, I could talk about food if you want . You're not gonna do shrimps on the barbie. Yeah, I could have done that one, but everyone does that one. But, um, yeah, and I, I, I try to be non-threatening. I don't do this on every call. I mean, once again, someone says, who are you? Well, that's when we used the buffer boomerang technique. Not saying Aaron's tone was negative. But sometimes they are. And so what I like to do is do the name draw, let 'em know it's an excellent question. Repeat the question for active listening, and send it positive. And you know what my favorite part was before I was transferred to Christina? The fact that I was just about to get transferred. I stopped there and stop, stop, stop. And I'm getting transferred. I could have killed the call, but I said, stop. I gotta let you know. That I'm gonna compliment you, . You Christina Canters: gotta be feeling me. Oh, I love that. Yes, yes, of course you do. It's a positive Richard Blank: escalation. Some people get paid on that at call centers and other companies, but it's really, so how about this one, Christina? Imagine if, if hypothetically, Aaron transferred me to the mail room. And then I got transferred over into it, and then I got transferred over here and there. I write everybody's name down. So even though I spoke about Aaron, imagine if I mentioned two or three people. You'd be like, who are you? You got passed around. My company, no one speaks to Matt in the, in the mail room. I go, he's like the nicest guy I ever met. Don't tell me that. That immediately anchors. With the client, hundred percent. It's yours. Hundred percent. It's yours to lose, Christina Canters: and if the person doesn't say their name, I'm assuming you ask for their name. Richard Blank: They don't need to. I just need to say my name. And I have to let them know and if I'm about to transfer them and they still don't wanna gimme the name, err. Put out your nails. Well, good for you. Why don't you have a nice lunch? Relax a little bit. You should be a little sweeter on the phone. But let me put to you this way, you know perfectly wont. When I get transferred to you, I'm going to get their name cuz I'm gonna compliment Mr. Or Mrs. Bidder. And then when I call you company back, I'm be like, how you Christina Canters: doing Buddy And they're gonna be, how did you get my name? You know, I was gonna get your. Richard Blank: You remember me, and then they love me to death. I, I, I get them. The shed is skin a little bit. Once someone gets complacent, especially is the first impression of a company that's terrible. They should be bells and whistles, trumpets, red carpets, guns a blazing. And so maybe it's just to remind them that they need to sell that sizzle and to bring somebody in appropriate. So you can meet in the middle and start strong. That's, that's just my thought. Hm. Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283] The C Method podcast guest Richard Blank Costa Rica's Call Center. The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS. The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership. Have you ever wanted to have more influence over the phone? My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients. “I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.” This is Richard Blank’s story… My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone. I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life. In this episode, you will discover: Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone. The tone of voice should always be positive and empathetic. 0 seconds to 2 minutes is the best time to gauge a person. How to gauge someone. They discuss some of the techniques they use to do it. Richard believes in open-ended questions and specific name drops. He also believes in the art of speech and meeting minutes to avoid conflict. Richard’s advice to people is to be authentic. When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally. He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/Wl_tS1ielGg https://youtu.be/fE6Ufvn-1Nc https://youtu.be/NWxjuBEkzMI https://youtu.be/R2GTKLTPkiA https://youtu.be/M-x7nAeWBxw https://youtu.be/dQWPUr_rsII https://youtu.be/aX85iiUrR88 https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/ https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830 https://player.fm/series/2694716/346501897 https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/ https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649 https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1 https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846 https://deezer.page.link/pPgVrtZwEi988y6H6 https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865 https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank