The Global Marketing Show short clip. Episode 84. Telemarketers and Juke...

Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contribute to building a successful culture for his business.Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees. The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more.Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market. Wendy Pease has experience and expertise in global marketing and language services. She helps companies align their multilingual communications with the corporate strategy and provides the services to help them grow internationally. Welcome back to another episode of The Global Marketing Show, it's gonna be another good one. But before we get going I wanna remind you that the podcast is brought to you by Rapport International, a company that connects you to anyone around the world in over 200 languages with high quality written translation spoken interpretation services. They're always happy to do a introductory call with you to find out what you're working on and figure out the best way to do it. So they're known for their tidbits. So let's do one, today and often words sound similar in different languages, but have very very different meanings, "exquisito" in Spanish means just what you'd assume it's as similar as it is in English, it means exquisite. Yet in Portuguese if you tell somebody that they're "exquisito", you better be careful because in that language you'd be calling them weird. So before you start adding O's to words, be careful, make sure you're saying the right thing and that's what a quality translation firm does. So, today's guest he's got a really interesting story. He has a specialty call center, he has the largest collection of restored American pinball machines and antique Rockola juke boxes in central America, making gamification a strong part of CCC culture. He is the chief executive officer for Costa Rica's Call Center, that's the CCC, since 2008. So welcome Richard. I don't know if we wanna talk call center, pinball machines or juke boxes?

The Sheri Kaye Hoff Show. How to Improve Leadership, Sales and Culture? ...

The Sheri Kaye Hoff Show for Living Joyfully in your Biz and Life. Create More Freedom, Happiness, and Success. Learn more about Sales, leadership, strong corporate culture, telemarketing outsourcing, and becoming successful in conflict management strategies with clients with CEO Richard Blank. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers and became CEO of Costa Rica Call Center in 2008. It doesn’t matter what size business you have or the type of business you have. You can always improve your communication skills. Listen to my super fun and educational interview with Richard. Sheri is a business coach, consultant, mindset mastery expert, and personal development, expert. She is a best-selling author of transformational books and a near-death survivor. She is a noted radio show guest, keynote speaker, and workshop leader. Sheri uses a coaching approach that is action-oriented, intuitive, inspiring, and energy-boosting. She lives in beautiful Colorado and is married (for over 25 years) with three children, three step-children, and four grandchildren. Sheri loves inspiring happiness, family dinners, dancing, football, golf, wine, the beach, and the mountains. You can also listen to the podcast by saying “Alexa, play the Sheri Kaye Hoff Show” This podcast is syndicated globally including your favorite podcast player and is available on youtube

In The Biz Podcast By Tany Mujikwa. Interview with “The Sales Extraordin...

This Podcast was designed to be outlet for anyone that works in the Service Industry! We may not always have the opportunity to speak our minds when we are on the clock, so this podcast is our opportunity to kick back and let loose (Without getting fired!). In this Podcast we discuss current events and day to day, through the lens of the everyday folk. Your bartenders, your strippers, cooks, etc.... we represent You!So kick back, relax, and answer one simple questions for us. In The Biz is the premier service industry podcast where we share our stories and teach people about the ins and outs of the service industry. Along the way, we also interview the best in the biz.In the service industry, we keep the world moving and nobody knows us like US. We aim to help you navigate the industry so you can make some extra cash and keep your sanity while doing it!If you like this video, subscribe to the channel and make sure you hit that notification bell so you won't miss another video. Richard Blank “The Sales Extraordinaire” joins the show! He shares some of his expertise in the world of sales. He was also kind enough to give us a peek into the brand new restaurant he opened for his staff members! What a boss!! Check out the episode today! “In The Biz” platform mission is to provide people with the knowledge they need to be successful in and out of the service industry. In creating The Biz platform, founder Tany Mujikwa saw a need for this type of resource. He has extreme experience in every aspect of the service industry and saw firsthand how difficult it could be to navigate it, especially without the know-how of how the industry truly works. Tany Mujikwa, the founder of In The Biz, has over 15 years of experience in the customer service industry. With this wealth of experience, Tany has created a platform that helps individuals learn about various aspects of the service industry. Tany Mujikwa started the podcast with a couple of his friends as simply a way to vent about the day-to-day struggles people face in the service industry. This podcaster discusses industry topics and highlight businesses and individuals making a difference in the world. When Tany Mujikwa started his podcast, In The Biz, he had no idea its impact on people’s lives. He soon realized that he was making a difference in the world by building a community around his show. Tany Mujikwa, the founder of ITB, decided to transition into making it not just a brand but also a platform that would help people manage their careers in the service industry. Tany’s experience in the service industry inspired him to create this much-needed resource for others. According to Tany Mujikwa, “My friend says I’m an awesome teacher and communicator. I have heard this since the 6th grade. Truthfully speaking, It would be selfish If I only focused on my success and neglected to use my natural gifts to help other people. I was built and born to be a coach. That is why I started ITB. I wanted to help others like me get a better hold on the service industry to accelerate their careers.”

Brand-Forward Leadership podcast . Filling Your Needs with Costa Rica's ...

Our 30 to 45-min podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY. Our audiences are not newbies. They're ready for their next phase of massive growth! Gerry Foster Branding, CEO and Brand-Forward Leadership podcast host, Gerry Foster has been in the strategic branding field for over 30 years. He's helped over 100,000 small businesses in 600 different industries with their branding. He has been podcasting for three years and has been on more than 200 podcast and media guest appearances. Your host, Gerry Foster, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff.

The Dirt Podcast. Grow Your Business With the Power of Positive Escalati...

Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands. Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading.” Join their conversation on reducing attrition by helping people grow, and in turn, growing the business. 3 Key Takeaways Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company. Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success.

The Innovative Journey. A Podcast For Entrepreneurs. "Fortune Favors The...

Take a journey with different entrepreneurs and inventors on their path to startups and small businesses to hear their ups and downs, their successes and failures, and how their journey has been on the startup road. Fortune favors the brave. Those who take risks often reap great rewards; those who are courageous are often the most successful. Take a chance in order to get what you want.

Street Smart Business Leaders. Understanding today's consumers through r...

On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stories, and of course, how and what products our guests are passionate about. We also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. Your host, Michon Ellis, talks with Richard Blank of Costa Rica Call Center. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsource company. CRCC's crew is bilingual and capable of handling any size BPO while offering expansion or staying in contact of customers without stress or added time to hire and train telemarketers yourself.