Costa Rica's Call Center (CCC) is a state of the art telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.
For this week's episode, we have another one from the 'another episode, another country' series with Costa Rica. I invited Richard to talk about moving to Costa Rica, the lifestyle he takes in the country, wildlife, safety, cultural aspects and cuisine.He also gives many tips for visiting Costa Rica, what to see, where to go, do's and don'ts, pros and cons, misconceptions, and much more! Ana Tagliati, Journalist with a Master’s degree from Edinburgh Napier University, and Podcast Producer of The Brazilian point of view podcast.
p. 165 - Moving to Costa Rica, living a simple and relaxing lifestyle, culture and cuisine, fresh food, wildlife, tips to visit Costa Rica, tourism in the country with Richard Blank
Ana Tagliati is a 28-year-old Brazilian, who will discuss different matters of daily life and current situations, from a Brazilian point of view. Richard also gives many tips for visiting Costa Rica, what to see, where to go, do’s and don’ts, pros and cons, misconceptions, and much more!
Recommendation: Remington Steele
https://youtu.be/6S72brdzB3A
Ana Tagliati is a podcast host and producer at The Brazilian point of view, a popular podcast that blends news and storytelling elements, with global appeal. She has a bachelor's degree in law from Faculdade Milton Campos and a master's degree in journalism from Edinburgh Napier University. Ana Tagliati has core competencies in broadcast media and news reporting.
Ana Tagliati's current role: I have produced and hosted over 170 podcast episodes, successfully sourcing and interviewing international guests, demonstrating adeptness in using advanced recording equipment and editing software, and crafting seamless episode structures through proficient scriptwriting and meticulous audio editing. I have also monitored and managed different social media platforms for podcast and audience development, resulting in an increase in listenership of 71% from 2022 to 2023, according to Spotify statistics. Additionally, I have gained hands-on experience in radio and newspaper production through work placements at Radio Forth, The National Newspaper and BBC Radio Scotland, where I assisted in producing radio bulletins, conducting audio editing, preparing scripts, pitching and creating original compelling stories, and writing multiple news articles weekly. I am passionate about delivering and communicating stories in a simple, straightforward, and engaging manner, and I value collaboration, diversity, and innovation. I can bring diverse perspectives and experiences to the team, as I am fluent in English, Portuguese and Spanish, and have studied and worked in different countries and cultures.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#AnaTagliati #TheBrazilianpointofviewpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Ana Tagliati, The Brazilian point of view podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Brazilian point of view podcast by Ana Tagliati p. 165 - Moving to Costa Rica with Richard Blank
https://youtu.be/6S72brdzB3A
Interviews, Cracking The Entrepreneur Bottleneck. A successful business needs consistency and grit.
The Secrets of Business Growth from 16 Years of Successful Entrepreneurship with Richard Blank
Laurent Notin is a Coach to entrepreneurs, start-up mentor, and the host of Inter:views, Cracking The Entrepreneurship Code podcast.
Being an entrepreneur is a calling. You either have it in you, or you don’t. There's no alternative. And it’s one of the hardest jobs!
You’ve got to wear many hats, acquire many skills, and make many decisions – fast. All whilst under extreme pressure to deliver quality work for your clients, take care of your employees, and ensure you don’t run out of cash flow.
Your biggest risk?
Becoming the bottleneck in your business.
Many people will tell you it’s cash flow or unsuccessful marketing tactics. But it’s not.
Having run several SMEs and mentored hundreds of business owners – I can tell you - the biggest risk your business will ever face is YOU!
Why? Because as the entrepreneur, you are responsible for setting the company’s direction, ensuring everyone follows the course and delivers what’s promised.
Everything relies on you.
How much of the bottleneck in your business are you? Log on to my website and take The Bottleneck Index to find out.
Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience.
100% of Entrepreneurs will eventually be the bottleneck in their business. Not just once, but several times!
The hardest bit? Identifying you're being one. The easy bit? Getting out of it. And that's all about awareness.
This podcast is dedicated to getting you unstuck as an entrepreneur. In each episode, I invite seasoned entrepreneurs to speak candidly about how they overcame being the bottleneck in their business.
I don't just hype up their success. I ask the questions you want the answers to but wouldn't dare ask!
By listening to these episodes, you'll discover what it means to be a bottleneck, how it manifests, and most importantly, how to get out of it.
This isn't fluff. We dive deep, get under the hood, and learn what it really takes to blast through the bottlenecks and scale a business.
A successful business needs consistency and grit from setbacks, letting go of some weights that make you become the bottleneck, embracing change through trials and error while having fun, and not being too hard on yourself.
However, most entrepreneurs still need help with this. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience.
Richard Blank has been the Chief Executive Officer of Costa Rica’s Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain. He is a keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony.
In addition, he was inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level.
Tune in.
Key Highlights from The Show
[03:40] Richard Blank & his collection of Pinball machines & antique Rockola Jukeboxes
[04:34] Richard’s passion for pinball games
[07:04] Bottlenecks in business explained
[10:58] Why Richards's Startup sucked
[16:35] How he deals with resistance to change in the call center business
[19:37] Why letting go was his hardest bottleneck
[25:49] Top 3 growth milestones for the growth of his business
[33:28] Practical recommendations to other entrepreneurs
[39:01] How to reach out and connect with Richard
[40:24] Wrap up and calls to action
Notable Quotes
Do not be too hard on yourself.
Bottleneck is really about letting go of certain weights in your business.
You are only as good as your options.
When you are vulnerable, you are powerful.
Being an entrepreneur isn't just a career; it's a calling that demands resilience, adaptability, and the courage to lead.
Yet, the journey comes with its unique challenges: Entrepreneurs juggle numerous roles, rapidly acquire diverse skills, and make critical decisions - fast - under the pressure of ensuring client satisfaction, employee welfare, and financial health.
It's no wonder that the most significant risk to your business is YOU! Not cash flow or marketing tactics.
It's the risk of becoming the bottleneck in your business.
With extensive experience running SMEs—spanning 150 employees across three countries—and coaching countless business owners, I've witnessed firsthand that the primary obstacle to a business's growth often lies within the entrepreneurs themselves. When you're stuck, your business mirrors your stagnation.
Do you recognize yourself here?
Cannot let go and have difficulties to delegate?
Lost in operational details, overlooking the strategic vision?
Sacrificing personal well-being and social time for work?
Constantly putting out fires instead of focusing on growth?
Disconnected from your customers and staff?
Giving more credit to the critical voice in your head?
Addressing these bottlenecks is where transformation begins.
As the Bottleneck Coach, I partner with entrepreneurs eager to thrive. Using effective questioning techniques, I help you step back and shift your perspective.
The myth that entrepreneurs must go it alone is pervasive yet unfounded. True progress requires the right mindset, actionable strategies, and sometimes, a guiding hand.
My aim? To equip you with the insights and tools to navigate past bottlenecks, unlock the full potential of your venture, and thrive.
Together, we can propel your business to new heights.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CrackingTheEntrepreneurBottleneck #Laurent Notin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Cracking The Entrepreneur Bottleneck, Laurent Notin, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Cracking The Entrepreneur Bottleneck with Laurent Notin.. The Secrets of Business Growth with Richard Blank
https://youtu.be/XVp40w1oBm4
This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners of our time, as well as have fun, exploring success and what it takes to win in this thing called life.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family.
https://youtu.be/-XQt7QNlH7I
From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back. Episode 116 on the Art of Winning podcast.
Building a group of financially free veterans, independent leaders, husbands and fathers through superior mindset, training, and investing. From $25k to $90M in rentals The Art of Winning Podcast for more.
Focused on creating cashflow through strategic real estate investments in order to sponsor Special Operations Veterans as they return home from war.
Valkere Investment Group.
Top Real Estate Investing and Investment Properties.
Funding the fight against PTSD through strategic real estate investments.
Twenty year Special Operations veteran, Experienced Team Lead with a demonstrated history of working in Special Operations. Skilled in Management, Military Operations, Leadership, Project Management, and Team Building. Strong emergency medical professional with a BS of Sports and Health Science focused in Kinesiology and Exercise Science from American Public University System.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family.
From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back
[00:00 – 18:08] Preserving the Art of Communication
Richard’s success in the call center industry stemmed from his ability to leverage his second language skills for effective communication and relationship-building.
Call centers retain value through personalized interactions that AI can't replicate, maintaining the importance of human touch and emotional connection.
Successful telemarketing requires honing soft skills, such as active listening and using descriptive vocabulary to engage customers effectively over the phone.
Richard aimed to preserve the art of speech in call centers, emphasizing the significance of genuine interactions and relationships for customer satisfaction and business growth.
[18:09 - 37:48] Creating Connection
Building rapport through positive tone, empathy, and personalized interaction is essential for effective communication.
Effective cold calls involve due diligence, individualized approaches, and genuine interest in prospects.
Integrating games and camaraderie in the workplace fosters teamwork, relaxation, and engagement among employees.
Identifying deception by analyzing answering speed offers insight into genuine responses during conversations.
[37:49 – 01:09:27] Embracing Life's Complexities
The key to effective coaching and motivation lies in establishing personal connections with team members, fostering receptivity and growth.
Sharing personal stories, triumphs, and experiences is a powerful tool to build rapport and motivate both employees and clients.
Self-actualization, belief in oneself, and focusing on personal well-being are essential for sustained success and fulfillment.
Life is like a Rube Goldberg machine, requiring continuous adjustments to ensure elements harmoniously contribute to forward movement and success.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Art of winning #Ashton Levarek #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Art of winning, Ashton Levarek, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
More Than a Call: Genuine Relationships with Richard Blank. The Art of winning podcast with Ashton Levarek.
The Art of winning with Ashton Levarek. More Than a Call: The Journey of Building Genuine Business Relationships with Richard Blank
This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners of our time, as well as have fun, exploring success and what it takes to win in this thing called life.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family. From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back. Episode 116 on the Art of Winning podcast.
Building a group of financially free veterans, independent leaders, husbands and fathers through superior mindset, training, and investing. From $25k to $90M in rentals The Art of Winning Podcast for more.
Focused on creating cashflow through strategic real estate investments in order to sponsor Special Operations Veterans as they return home from war.
Valkere Investment Group.
Top Real Estate Investing and Investment Properties.
Funding the fight against PTSD through strategic real estate investments.
Twenty year Special Operations veteran, Experienced Team Lead with a demonstrated history of working in Special Operations. Skilled in Management, Military Operations, Leadership, Project Management, and Team Building. Strong emergency medical professional with a BS of Sports and Health Science focused in Kinesiology and Exercise Science from American Public University System.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family. From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back
[00:00 – 18:08] Preserving the Art of Communication
Richard’s success in the call center industry stemmed from his ability to leverage his second language skills for effective communication and relationship-building.
Call centers retain value through personalized interactions that AI can't replicate, maintaining the importance of human touch and emotional connection.a
Successful telemarketing requires honing soft skills, such as active listening and using descriptive vocabulary to engage customers effectively over the phone.
Richard aimed to preserve the art of speech in call centers, emphasizing the significance of genuine interactions and relationships for customer satisfaction and business growth.
[18:09 - 37:48] Creating Connection
Building rapport through positive tone, empathy, and personalized interaction is essential for effective communication.
Effective cold calls involve due diligence, individualized approaches, and genuine interest in prospects.
Integrating games and camaraderie in the workplace fosters teamwork, relaxation, and engagement among employees.
Identifying deception by analyzing answering speed offers insight into genuine responses during conversations.
[37:49 – 01:09:27] Embracing Life's Complexities
· The key to effective coaching and motivation lies in establishing personal connections with team members, fostering receptivity and growth.
Sharing personal stories, triumphs, and experiences is a powerful tool to build rapport and motivate both employees and clients.
Self-actualization, belief in oneself, and focusing on personal well-being are essential for sustained success and fulfillment.
Life is like a Rube Goldberg machine, requiring continuous adjustments to ensure elements harmoniously contribute to forward movement and success.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Art of winning #Ashton Levarek #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Art of winning, Ashton Levarek, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/-XQt7QNlH7I
Big Performance Podcast.
Richard Blank shares his technique for maintaining positive communication in sales. Learn how to use soft skills and strategic questioning to overcome objections and build trust
