Outsourcing Costa Rica. Bilingual direct mail campaign can open new markets for your company.

Our outbound telemarketing calls can be used to make independent sales or applied as a follow up procedure to your mail campaign. Once a potential customer has received and looked at your mail, they may not have the intention to act, so a quality telephone call increases their level of interest. We are able to make appointments for you to visit a customer for personal assistance or distribute the qualified leads to your sales force in real time.

http://www.costaricascallcenter.com/direct_mail.html

To make a great first impression, our call center’s web department can customize marketing templates to create professional, high-quality promotional material containing your company logo and messaging. Let us create a smart design that deserves a second look and not be regarded as 'junk mail' at first glance. Often this activity needs expensive professionals, Costa Rica's Call Center will offer a low-cost solution to write, design and implement your direct mail campaign.

The intention of your direct mail campaign is to generate a response that can be measured and handled properly while clearly defining the objectives of your target market .The best response method is calling into our call center with a specific toll free phone number to provide basic, well qualified customer service and maintaining a complete record of the result of the calls.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Outsourcing Costa Rica. Bilingual call center agents will make your seminar a success.

We are diligent in sending out a confirmation email for those that register on line or over the phone when contacting our call center. If they choose to sign up online, they will receive an immediate follow up phone call for verification. We are able to create a discount enrollment program before the established deadline, such as an early bird registration or Costa Rica's Call Center can easily handle the volume discount calls to an organization at same time to sign them up. Our services can also include the assistance with transportation choices, corresponding costs or any matter that needs addressing to attend the event.

Costa Rica's Call Center welcomes all public speakers to use our call center to make your seminar efficient and successful. We are able to assist your event with a sales force, dedicated follow up structure and specially designed promotional literature. All contact during the registering process can be made in English and Spanish allowing you to reach a broader spectrum of potential clients.Gathering data and prospect information should be an important part of the seminar process and should be used to its full potential. At Costa Rica's Call Center, we develop a pre-qualification questionnaire prior to the event, and then implementing a well-developed post-event follow-up program that will increase the attendance and revenue. As the seminar date approaches, we will use our detailed callback list to make reminder calls and send emails before the event. Time is crucial to motivate the registrants who are late paying and to reduce buyer's regret. This process will analyze past cancellation and no shows to improve the registering process.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/seminar_registering.html

Outsourcing Costa Rica. A perfect script can make a bilingual salesman shine on the phone.

Our call center has adopted the adage that strangers are friends who have not met yet. Unique strategies are specifically created to get the client's attention and establish an interest within the first 20 seconds of conversation. We are aware that a percentage will hang up regardless of what is being said and, with that in mind, we will implement a tactful questioning defense with strategically placed pauses to keep potential customers talking.

Script development is an art. Many great scripts have been created at Costa Rica's Call Center to prepare our agents to read with conviction, make the sales presentation sound sincere and move a conversation forward towards a close. Yes, some people are born with a charming personality and natural communication skills. Even Hollywood movies glorify telemarketers that sound glib on the phone and close on the first call. Our telemarketing agents are so confident in the communication tools they have been given that they smile when they dial.

Our strategic rhetoric will decrease the percentage of rude hang-ups while keeping the conversation interactive and interesting for the client. All scripts are written to sound like the customers were actually looking forward to the call.



Once we get started, our experienced script development team will need to ask you many detailed questions, which will provide us with the information we need to perfect your telemarketing plan. All scenarios will be written into different types of dialogues and accessible for when a rebuttal arises. Your script will be structured to place the telemarketer ahead of the client so we can address their upcoming questions or concerns effortlessly and move forward. Before a single call is made, we will forward the first draft to your attention for review and comments. If necessary, we will make all necessary revisions and provide you with a final script for your approval. The options for your script may vary depending on need and contact. For example, we are able to produce scripts for a first time call or a two call close script when a potential customer calls you back.

Our experience has shown that a percentage of small companies that launch their own phone campaign place very little consideration into the telemarketing script itself. The attempt is respectable, but after long days on the phone and not accomplishing the desired results, most come to know that telling is not selling on a phone call. A checklist of products and services with a polite introduction may work occasionally, but the majority of people are numb from telemarketers before they can get through a presentation. Once we enhance your script, your dialogue will move to the next phase of communication. As a value added benefit, your telemarketing script is included free of charge with any Costa Rica's Call Center telemarketing campaign.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/creative_script.html

Outsourcing Costa Rica. Bilingual virtual executive assistance is the future.

Your personal Costa Rica's Call Center Virtual Executive Assistant can be an important part of your team by providing all of your clients a great first impression through a warm welcome. You can choose from a structured long-term format or convey daily instructions as needed. Think how much it will help you financially by organizing your calls and being able to prioritize your communication. Every Virtual Executive Assistant that you outsource will commit to the fundamental knowledge of your business in order to sound professional and to thoughtfully cater to your clients in both English and Spanish.

Our Costa Rica's Call Center Virtual Executive Assistants are trained to give compassion for your demanding work and increasing responsibilities. We would like to relieve your stress by assisting in completing all of your necessary tasks.

Your own reliable and well-trained virtual receptionist expects to work under pressure, time constraints and knowing the importance of limitless patience when it is crunch time. We can handle anything from sending emails, resetting appointments and making your travel reservations. All you have to do is let us know what you need accomplished for that day and will get done.



Are there times when you are a slave to your mobile phone? Invest your valuable time handling immediate business instead of answering calls that can be filtered for you and addressed at later time. During the call, we would be able to ask your predetermined questions depending on the type of client and response you desire. How many meetings have you sat through where your important client had to listen to a voicemail and wait for a call back? That alone can cool the client's interest or put out the fire entirely. Your personal Costa Rica's Call Center Executive Assistant will professionally answer every call and immediately send messages to you by text, email or phone depending on your preference.

It is understandable that many businesses have a full time receptionist in place and may need additional help. All sizes of businesses have, at one time, missed a very important call, took too long to answer the phone or the worst-case scenario, having a client on hold for a long time until a receptionist could attend to the call. . It is a fact that the majority of people calling to inquire about a product or service will not leave a message if they encounter voicemail. How much is each client worth? Let Costa Rica's Call Center handle your overflow of calls or receive calls for a specific project or assignment so that every client is given proper attention.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/virtual_executive.html

Outsourcing Costa Rica. Bilingual focus group studies are the keys to knowing your customers.

There are certain types of surveys that are conducted that elicit information with the underlying intention of making a sale. In this particular instance, Costa Rica's Call Center will create an increased awareness of your company's products and
services while completing the survey. The ability to provide your company with direct feedback from the customers can provide a sales force the right information to close a deal and combat any rebuttal. Help your sales force by eliminating wasted efforts on outdated, unprofitable.

Our objective is to assist in creating a tailor made survey to achieve all of your company's information objectives. Your Costa Rica's Call Center Survey team will be trained to carry out all calls in a non-biased, no pressure tone in order to
know the true feelings of your customer. The outcome will not be tainted by influencing or misdirected questions so we may obtain the correct information for your company’s growth. Our personal contact will generate a true first hand impression by each prospect, and we will deliver this high level of information to you for immediate action.

Acquiring new customers is 10 times more difficult and expensive than retaining old ones. Our carefully crafted surveys are used to tactfully remind your customers of the high value they are to your company. We will identify issues that are critical to developing old customer retention and uncovering their concerns, which would prevent a loyalty factor from deteriorating.

Costa Rica's Call Center realizes that in an increasingly competitive market, returning to relationships that are more personal with customers can be a genuine competitive advantage. While most companies dread an unhappy customer, we welcome all clients to vent any frustration they may have about your company or industry. By listening very carefully, Costa Rica's Call Center will provide you with invaluable constructive criticism that can be corrected immediately to stop potentially lost revenue and to boost customer satisfaction.



Costa Rica's Call Center understands that self-monitoring may be unavoidable for a company. Sometimes, a discreet departmental survey can be an important follow-up call to a customer that may give insight to your sales team's performance or which customer care representative is giving their best with a demanding client. We have the ability to not only collect data for you, but we have the ability to make sense out of it, offer recommendations and understand how you compare to your toughest competition.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin
beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/surveys.html

Outsourcing Costa Rica.Bilingual appointment setting targets both English and Spanish markets.

Does your company rely heavily on appointment setting for growth and profit? Do you invest a major part of your marketing budget to make it effective? At Costa Rica's Call Center, our appointment setting service will give you an advantage before your competition can have a chance to present their product or service. We will work through and familiarize ourselves with your work schedule by utilizing a shared, easy to use online web calendar. Costa Rica's Call Center will keep your appointment machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next meeting.

Our appointment setting services will take care of producing qualified meetings with many potential clients in both English and Spanish. Let our first impression turn a cold call into a warm introduction that produces revenue and referrals for your business. Appointments are set with the decision maker only, period. Costa Rica's Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm appointment that is waiting for you.



Our Costa Rica's Call Center telemarketing agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific appointment setting campaign, we always assign the telemarketers that are best suited for your individual program. As we hire and train your appointment setting telemarketer team, we particularly look for candidates that have the ability think on their feet while asking your predetermined qualifying questions. More importantly, extensive note taking is made during the life of the conversation to uncover specific interests or concerns that can prove to be an invaluable tool when you enter into your first meeting. Our agents have been specifically trained to ask for an appointment on every call and to report on why an appointment has been rejected for further campaign analysis and strategic improvement.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/appointment_setting.html

Outsourcing Costa Rica. Bilingual fundraising can double your donations.

Up to four reminders are sent via email as well as multiple courtesy calls. A personal contact can succeed after a direct mailing. We leave moving and heartfelt messages to raise the probability of receiving a gift. Your Costa Rica's Call Center telemarketing team will communicate very clearly your values and fundraising goals to each individual for added confidence. As a final point, we use this occasion to build better long term relationships with the donors and their personal referrals for bigger fundraising campaigns in the future.

Bilingual fundraising can double your donations.

Costa Rica's Call Center will organize your fundraising campaign with a team of highly skilled bilingual telemarketers, create and design your promotional material and most importantly, maximizing the amount of revenue donated verses amount invested. Our Costa Rican call centers are dedicated in building lasting and supportive relationships with selected organizations whose effort symbolizes noble humanitarian causes.

At Costa Rica's Call Center, we are capable of setting up several systems for pledge fulfillment. All donations will be documented for you organizational records and sent daily for your review. Our fundraising system is influenced by our strong value system. It is this underlying principle that guides our conduct on every phone call while abiding by all appropriate laws.

Your fundraising scripts are precisely written to advance the donor to more generous amounts of giving so they will feel good about the experience. All initial contacts will initiate an effort to triple the past donation and if the donor declines, we are prepared to uncover a more comfortable sum. Our level of boldness will depend upon the donor's initial interest and reaction to the opening amount asked. Our pinpoint strategies use information from demographic and market studies against your database of past donors in order to understand the precise communication needed to receive the donation.

We recognize how significant multiple reminders are for your campaign. Our web department can give your newsletter or website the essential boost to get their attention.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/fundraising.html