Outsourcing Costa Rica? It may be a wise move during a recession.

Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be secure, reliable and willing to out perform the same competition that you are currently considering. Costa Rica has a very solid infrastructure ,stable democratic government, very competitive labor costs and a call center job pool that is especially attunded to the North American culture. Call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end company. Turnover at these other locations are five to ten times more than in Costa Rica. The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.

In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore.

Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive “near-shore” outsourcing solution. Most importantly, you can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local economy. The potential savings and benefits will make your outsourcing campaign a very wise business decision.

In addition, unlike other traditional call centers, Costa Rica’s Call Center stays focused on managing no more than a hundred person call center, one outsourced or inbound customer oriented campaign at a time in order to properly control quality, performance and positive employee morale. Once capacity is reached at one of our call centers, another location will be created with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/why_costarica.html

The essence of call center telemarketing training.Outsource Costa Rica.

From day one, our new agents go through our specialized Early System Programming (ESP) where we train agents in increasing their level of intensity and persistence of behavior. Many courageous people initially display an interest in making cold calls, but not everyone has the ability to be a professional telemarketer. A person may be highly intelligent according to a more conservative definition yet unmotivated to dedicate this intelligence to certain telemarketing campaigns.

The essence of call center telemarketing training.


At Costa Rica's Call Center, we are confident enough in our expertise that we are willing to disclose a sample of our training for the curious. Our advanced telemarketing course has been highly rated for our extensive knowledge of interpersonal communication, conflict management and phonetics. We invite you to discover why Costa Rica's Call Center ranks among the best in communication techniques for Costa Rican telemarketers.

The Psychology of selling over the phone will be the initial topic covered. The trainee’s mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality phone calls a day. Each trainee’s fear of telemarketing is addressed openly and resolved with compassion. Prevention for burn out is discussed and will be closely monitored daily for each trainee. This key observation will filter out potential quitters while promoting career team members for your company. At Costa Rica's Call Center, we are not hard on our trainees, we hand pick and train them to work hard at making your campaign successful.

Phonetics is often discussed and is encouraged as an ongoing study for mastery. Tape recorded practice calls are made during every training session and will cover level one (easy close) to level five (non-stop rebuttal) types of calls. An analysis provided from a detailed checklist will judge the tone, rate, pitch, duration, pause, pregnant pause, delivery and timing of open and close-ended questions. Video taping a phone call in progress involves the same phonetics study along with non-verbal communication to understanding how body posture, facial expressions, hands as an illustrator and motion can dramatically improve a voice and projection Trainees must be a third party observer in order to make the necessary mental changes themselves. The only way anyone can make great strides in self-improvement is to be humbled by their own criticism. Self monitoring and reflection is what will make your telemarketing team rank among the most proficient sounding in the business.

The telemarketing script will be transferred on to a second sheet known as a call map for easy call navigation and training. We use a straightforward flowchart to highlight critical decision points and familiar objectives during the structured conversation. Acknowledging when they ask a good question is used methodically and is essential in promoting additional conversation. Silence can be instrumental when used tactfully on the phone. Deliberate pregnant pauses are incorporated in our pitch and highlighted on the call map as an advantage for encouraging the client’s participation.

A mandatory quiz at the end of every training program is necessary to make sure that the agents know how to handle our system and have a confident understanding of your material taught that day. The campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all team members. As the training is near completion, several test calls will be made to you for final approval of the script and our team members’ ability to properly speak for your company.

Costa Rica's Call Center operates all training sessions in a low pressure environment. In the beginning it is very important to build a comfort level with our processes before they are on their own. During this stage, they have to get comfortable handling issues very quickly before they are approved to make a single call for your company. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time.

Our Costa Rican call center covers all aspects of foundation training. We have the passion to train and mold raw talent while building the team’s self-esteem and confidence. Even if we hire agents that have been telemarketing for some time, we still need to teach our methods proprietary to your campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.


http://www.costaricascallcenter.com/advanced_telemarketing.html

Need tips on telemarketing and cold calling?

A telemarketer that rushes through a script for fear of rejection can never match up equally to a well trained sales executive. Try to represent yourself and your company in the best light when selling your product or service.

I know it is tough to pick up the phone. If you are in need of some advice, tips or just motivation to make your calls,let me know. I would be glad to help.

A carefully crafted script, coupled with motivational training, will mentally prepare your personality to make the maximum number of completed sales each day. One extra lead can make all of the difference to your company’s bottom line and growth.

Only the most dedicated, quick witted and endurance driven individuals will be successful. You need the skills to successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale.



Good luck, and remember to smile when you dial.



http://www.costaricascallcenter.com/advanced_telemarketing.html

What is a Costa Rican Call Center’s secret to motivation?

Money will always motivate employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. A call center agent will make a consistent, effective contribution to the campaign’s success in order to insure that their paycheck continues.

If the agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the calling script.

We reinforce their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.



http://www.costaricascallcenter.com/motivation.html

Costa Rica’s Call Center (CCC)

http://www.costaricascallcenter.com


In addition, Costa Rica’s Call Center stays focused on managing no more than a hundred seat call center, one campaign at a time, in order to properly control quality, performance and positive employee morale.Once capacity is reached, another call center will be created in order to keep our results and expectations consistently high. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica.

Costa Rica’s Call Center (CCC) is a state of the art outsourcing company located in the Central American country of Costa Rica. Our focus is to personally offer key telemarketing services to small and medium sized companies looking for a proven method of expanding their business. Costa Rica’s Call Center gives any company a competitive advantage by providing our clients more than twice the number of highly trained and educated bilingual staff for the same price as they would pay within their local area.

Outsourcing Costa Rica. Plenty of IT jobs at Costa Rica's Call Center.

Costa Rica’s Call Center IT Employment Opportunities

costaricascallcenter_jobs@yahoo.com

Costa Rica’s Call Center is always open to meet new prospects to join our team at all levels for a variety of campaigns. Imaginative web designers, sharp computer programmers and SEO experts are encouraged to immediately contact our human resources department.

We will carefully evaluate each applicant’s education, abilities and personal goals. Age and gender will not deter us from selecting the top candidates for a campaign. Our call center’s Executive Officers personally encourage you to receive the best in career development in Costa Rica.

Contact us today to begin your future with our company!

We look forward to hearing from you.




http://www.costaricascallcenter.com/employment.html

Work in a bilingual call center and play in Costa Rica.

We will carefully evaluate each applicant’s education, abilities and personal goals. Age and gender will not deter us from selecting the top candidates for a campaign. Our call center’s Executive Officers personally encourage you to receive the best in telemarketing training, call center work environment and career development in Costa Rica.

Outsourcing Costa Rica. Plenty of jobs at a Call Center.

Costa Rica’s Call Center Employment Opportunities

costaricascallcenter_jobs@yahoo.com

Costa Rica’s Call Center is always open to meet new prospects to join our team at all levels for a variety of campaigns.

Executive secretaries, customer service agents, teachers, expatriates , highly skilled telemarketers, imaginative web designers, sharp computer programmers, anyone who believes that their skills can enhance a campaign are all encouraged to immediately contact our human resources department.



Contact us today to begin your future with our company!

We look forward to hearing from you.




http://www.costaricascallcenter.com/employment.html