Costa Rica’s Call Center work stations.

Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Floor


The call centers’ second floor can comfortably fit 140 work stations.

Stairway to Success

To ensure maximum safety and convenience, the staircase was specifically designed to provide the most amount of human foot traffic when agents enter and leave the calling floor.

Agents climb the majestic staircase everyday when they join the other 140 agents on the second floor.

Costa Rica’s Call Center Training Room.

An Epson projector easily fills an entire wall with an eight foot image of your training material. Everyone has a good seat to view this material when taking notes concerning your campaign.

Telemarketing Training Room


The agent preparation room can hold up to 12 agents, plus a trainer’s desk for intimate personal one-on-one sessions. Movable walls can expand the training room experience for up to 40 trainees comfortably.

A complete surround sound system enables all conference calls, training videos and quality control reviews to be conveyed in a crystal clear manner, without any loss of interference.

Costa Rica’s Learning Center

We closely monitor the entire learning curve process before any agent goes live on the floor and before making a single call for your company.

Advanced learning center.

Facilitating on the job training (OJT) is essential for the agent’s personal development and professional growth. A fully equipped work station is available for all trainees during class and video conference call workshops.

The learning center is adjacent to the training room for immediate access to practice the current day’s lesson. This proximity will enable our trainers to have a more controlled environment of the agents in a real time atmosphere. Your individual focus group analysis will help to produce highly educated and well prepared call center employees, without exception.

The stations can be custom built for your specific campaign’s educational program. We can configure a CPU for any training material, CRM, VPN, videos, voice recording software and webcams, as warranted and needed.

Costa Rica’s Call Center available space.

Our entire building and outsourcing services can be exclusive for your company, with advanced notice and secure long term commitments.

Outsourcing Campaign Expansion

Our call center is prepared for your project’s rapid growth.

Can you imagine filling this one specific area with seventy two highly trained bilingual agents making and receiving top quality calls for your company?

The center’s floor plan has been analyzed, studied and organized to comfortably provide 240 fully functional call center work stations.

Costa Rica’s Call Center lobby

Our Human Resources Office faces our reception and guest waiting areas for maximum effectiveness when interviewing, recruiting and managing large amounts of new agents entering the center.

Call Center Foyer


As you pass by our security officers at the main entrance, you will be personally greeted by our Administration staff and your personal needs addressed immediately.

All agents, clients and guests must remain in the foyer until their admission has been cleared by security, approved by management and their access levels have been established.

Costa Rica’s Call Center

The call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.

Costa Rica’s Call Center

Our two story 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

We specifically chose our strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire infrastructure for eight hours or as long as the outside power fails.