Unlike what we've seen in the movies, most call centers do not sell stocks in a boiler room. The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

Richard Blank: All right. Tell us, so you went to Costa Rica? Mm-hmm. , you're teaching English? Mm-hmm. . Okay. Because you're fluent in Spanish. Okay. Yes. Somebody is running, uh, a nearshore call center. Correct. And you're, and you're engaged with them. You help them for four years. So you learn the business, you don't learn the tricks of the trade. You learn the trade. I sat with the people. There you go. The good and the bad. The happy and the sad. Good. Not bad. Bad. You know what I, you know, what I really learned by not being the C level executive from the start on, uh, empathy that the agents felt like they did not have their dignity, and a lot of them felt expendable or like a robot. And so when you hear those sort of things, you do realize that people have lives outside of the office, which may affect their performance. So instead of just writing checks and just saying, you know, good morning. , I'll know your name. And as you can see, I have a gamification culture here. I collect Tim Ball juke boxes in AR arcade machine. So I like to play games with the agents and let them let off steam and make friends. And so unlike what we've seen in the movies and we've all seen the Boiler Room Wolf of Wall Street and Glen Gary, there are some centers like that, but not all call centers sell stock or have that sort of assertive. On the phone, it doesn't match every sort of profile agent that you and I have hired. So, you know, I think Hollywood glamorizes it. But yes, these individuals are very talented in speech. But to me, since English was their second language, I took that delicate sort of position and I really expanded on their vocabulary with a Thesaurus. Understanding the North American culture, their delivery, and you know, with being in the call center space, really focusing on quality assurance so we can listen to their calls, we can grade their calls and really focus on the soft Don Williams: skills. Yeah, absolutely. And again, it's a people business. The soft skills make all the difference, you know, in what happens. So, um, The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur https://youtu.be/GTK4upZfKag https://youtu.be/uhq2j2EpdFk https://youtu.be/YvPvFZ2NtNs https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://player.fm/series/the-proven-entrepreneur/richard-blank

Judge someone's true character during chaos. The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

Don Williams: Thinking back across your career, I'm gonna ask you about a hard lesson. Something that happened that at the moment was like, man, did not like that. But maybe today, maybe in retrospect, it turns out that it was actually, you know, a positive for you on your journey. Do you have a hard lesson like that you could share with us? Of Richard Blank: course. I started my business in 2008. In 2010, I put the majority of my eggs in one basket. So I went from 90 seats down to four seats. So I lost a very, very large account. And so a couple things happened. A, you know, reality hits you in the face. It makes you very humble, makes you very grateful that you had a run. But then again, you also judge someone's character during chaos. And instead of breaking windows, kicking puppies and screaming at everybody, I really became a lot more appreciative of the four agents that were with me to help build up the company again. And also, you know, you, you learn a, a life's lesson as well about being a one-trick pony. Could lightning strike twice was I just lucky? And so I'm not happy for the fact that I got knocked down. It didn't mean I got knocked out. What I had to do was just readjust myself for the remaining rounds of the fight, and obviously, you know, building a business to 90 seats, to four seats, to now 150. Obviously, I have that sort of ability to pick myself back up and to continue because you could always quit. You could always give up. You could say, well, we did. . But for me, I almost take the John Wayne philosophy of dying with my boots on. I came this far, there's still a little bit more to go, and I wasn't gonna let one account ruin my entire career. And so as much as I'm not happy about that setback, I learned many lessons. But the main lesson was about myself. I, I didn't do something to disappoint myself, to burn bridges or to look back and be very embarra. By how I handled myself. Um, you don't really want to talk about things that are negative, but sometimes, for an example, if you have a situation at a call center where there's an attrition, And a client might lose an agent and they don't give you a two weeks notice and just leave. I don't like surprises. I will call my client immediately, Don and I will make suggestions, let them know what's happening and always be ahead of it, because if a client can work with me through certain situations, it only solidifies a foundation so we can easily get through the good times. And so I guess that's putting on the big boy pants and having that sort of maturity and not hiding and making those sort of phone calls. It's really about being account. And there's some things that are outside of my control. I can't go home with these people and control everything that they do, but I can control myself and being here. And so that's a lot of the reasons why my clients move forward with me, because I call the balls and the strikes, and I'm a straight shooter. Just like you. Yeah. I, I think brutal honesty is in short supply, and when you deal with customers from that standpoint, you'll share the good, the bad, and the ugly as it happens. And then, you know, we have a plan to overcome it, you know? The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur https://youtu.be/uhq2j2EpdFk https://youtu.be/YvPvFZ2NtNs https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://player.fm/series/the-proven-entrepreneur/richard-blank

What's one final tip you could give to a leader or a manager? The C Method guest Richard Blank. - YouTube

What's one final tip you could give to a leader or a manager? The C Method guest Richard Blank. - YouTube

Who has the sort of vigor to really put their hat in the ring? The C Method podcast guest Richard Blank Costa Rica's Call Center.

My base foundation would be play , empathy, and just showing that sort of respected people because, um, it's done well for me. I have a very nice reputation here and I am a guest in this country. And so the fact that I was embraced, I was able to build a business in a very competitive industry, got my blessings every day, this should have never happened. And so it really puts things in perspective on being bold. And fortune does favor the brave. And from time to time, my friend, there may be naysayers and gray believers out there, and it's only because they love you, but you have this sort of thing in your heart, then by all means, you should drink life and you should go for it. And I really respect people that are responsible financially and with their family, but have this sort of vigor to really put their hat in the ring. Or as John Wayne said, die with your boots on. And, and I love seeing people like that because you know, they're living the most fulfilled life. Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283] The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS. The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership. Have you ever wanted to have more influence over the phone? My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients. “I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.” This is Richard Blank’s story… My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone. I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life. In this episode, you will discover: Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone. The tone of voice should always be positive and empathetic. 0 seconds to 2 minutes is the best time to gauge a person. How to gauge someone. They discuss some of the techniques they use to do it. Richard believes in open-ended questions and specific name drops. He also believes in the art of speech and meeting minutes to avoid conflict. Richard’s advice to people is to be authentic. When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally. He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/fpq8w6ojYgs https://youtu.be/Wl_tS1ielGg https://youtu.be/fE6Ufvn-1Nc https://youtu.be/NWxjuBEkzMI https://youtu.be/R2GTKLTPkiA https://youtu.be/M-x7nAeWBxw https://youtu.be/dQWPUr_rsII https://youtu.be/XnFQgNqQ3iA https://youtu.be/iPP49p8dagI https://youtu.be/rOWVfIfV-U8 https://youtu.be/z1jowztV8EA https://youtu.be/GXeM9dLxS6U https://youtu.be/2ubPpIbOZdQ https://youtu.be/TCnwu_30QUo https://youtu.be/aavMoBx-ndQ https://youtu.be/aX85iiUrR88 https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/ https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830 https://player.fm/series/2694716/346501897 https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/ https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649 https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1 https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846 https://deezer.page.link/pPgVrtZwEi988y6H6 https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865 https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank