#27. Outsourcing Operations Overseas with Richard Blank

Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center! In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house. Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!