Leverage With Daniel: The Power of BPO with Richard Blank

In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank. ✨Topics Discussed: What is BPO, and who utilizes it? When does a business typically start outsourcing its services? When hiring agents for BPO services, what soft skills, characteristics, and qualities should you look for in a candidate? What is Phonetic Micro Expression Reading, and how can it be leveraged in call centers? 📌 Guest Speaker: Ross Symons is the artist and creative entrepreneur behind White on Rice, a brand centered around the ancient Japanese art of origami (paper folding). He specializes in creating digital content for brand campaigns globally, with a focus on stop motion animation for social media, television, and the web. What began as a personal Instagram project in 2014, sharing photos of folded origami figures, quickly evolved into an account with over 100k followers in under 18 months. White on Rice is a business born out of Ross's fascination with origami and his desire to create something unique and engaging. Join us as he shares his incredible journey on the Leverage Podcast.