Human Touch_ Defusing Customer Frustration.IT SMELLS LIKE MONEY PODCAST

Smells Like Money Podcast. The DooDoo Diva's special show! "Call Me, OK?" Season 3 Episode #10. the Doo Doo Diva has been spreading her knowledge through episodes for over a year now. With an impressive itinerary of guests, The Smells Like Money podcast discussed a wide range of topics, from navigating demographic pools to understanding your clientele. Listen to the latest episode in the playlist below. Listen to this latest episode of “The DooDoo Diva's Smells Like Money Podcast” Season 3 Episode #10. Richard Blank talks about how call centers are essential in building businesses and how this can be applied in the Wastewater Infrastructure Industry. He starts by stating that the first thing to alleviate getting unlikely experiences for a small company as well as a medium size company is that the company should do more voice support instead of non-voice support, because if you're just pressing buttons or filling out a form, it can raise temperature levels and frustration. Richard also states that it's very easy to retain a client, to get a referral and maybe even upsell. Just remember one thing, that if you have people like this, you always have to extend empathy and give them their dignity. Because just like yourself, it's one of the toughest businesses that have its moments. The same thing with telemarketing as well. We want to put that in the best light. And Suzanne, thank you so much for having me on. You are the diva and I love it. Well, thank you so much, because I think with that closing remark, you're absolutely right, is that it is a tough job. And I think that that's why it's hard to find people, because often when they're getting the call, they're dealing with someone who is in crisis and having a problem. With a call center, think about it this way, for those of you who are listening, that even if you use a call center, they could be that first human intervention. So then when it is the point where, okay, I'm going to get you to a tech now who can actually help you. By the time that your tech then has to take that call or your dispatcher, your scheduler, That upset customer has already been diffused. All the anger, all the angst, all of the worry has already been diffused. So now when it gets to that person who is stateside, they're dealing with a happy customer that is just so pleased that someone is actually going to take care of them, that they're not going to be abused. This episode covers: ? Executing Voice Supports rather than Non-voice for Small or Medium Businesses ? The Affordable Consideration of Outsourcing your Customer Service Call Center ? Foreign Outsourcing Increases Business at 95% Literacy I hope you find this episode as informative and as exciting as we have. We take the mystery out of digital marketing and PR. Whether through our DIY e-courses and coaching programs or our done-for-you or done-with-you services, we are passionate about helping businesses in the wastewater infrastructure, treatment and related civil infrastructure sectors thrive, not just survive in the new digital selling environment. You may have read some of my articles in Municipal Sewer & Water, Treatment Plant Operator, Cleaner, Trenchless Technology and more. I’m also a contributing author in two books that are in the Library of Congress and have been frequently invited to speak at national and international conferences such as WWETT. I have a deep understanding and love for what professionals in this vital industry do everyday and what it takes to be successful. My weekly podcast is dedicated to delivering industry know-how from industry pros who know how. It is my way of giving back to an industry that has been so very good to me. If you work with me and my team you’ll experience the benefits of our four recurring pillars: Integrity, Respect, Generosity and Creativity. Our Goal: Exceptional ROI—Each client-centric solution is built with YOUR intended Return On Investment in mind. ? Integrity: In marketing and consultancy, integrity is critical, our word is our bond. The conversation and subsequent narrative thrives on it. ? Respect: Business relationships are sustained by mutual respect. Our team’s approach to understanding your needs and developing solutions is built on respect and extends to your end-user or client. ? Generosity: The complexity of some issues requires a generous attitude. Our team has combined industry experience of more than 100 years. When we accept a client, our approach is to accomplish and exceed your expectations thru the filter of generosity. ? Creativity: The use of creativity to achieve sustainable solutions is our pedigree. When you partner with us, our creativity goes into high gear. As a result, we utilize a creative approach to solve problems, implement our solutions and enjoy the intended ROI. Our business has two divisions: ? Creative Raven is a full-service boutique marketing and business development firm. We deliver a diverse range of creative production and consulting services to our clients, from one experienced source. ? The TUIT Group (TRAIN.UNDERSTAND.IMPROVE.TRANSFORM) delivers an array of educational resources that include e-courses, training and coaching programs. Videos produced by Creative Raven for our clients and our work in the field of water, wastewater and underground infrastructure. also included are videos shared with us from some of our customers. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #itsmellsofmoney https://youtu.be/34gd7WOS-Eo?si=Mx2dVONfLCY9_eYO https://youtube.com/shorts/iw9lRh8EKEo