Weak leads and Glengarry Glen Ross

Cash Flow Pro Podcast with Casey Brown. Telemarketing expert tips on Cold Calls guest Richard Blank. In this episode of Cash Flow Pro, we go on a new journey as Casey Brown sits down with Richard Blank, Founder of Costa Rica's Call Center, to discuss the art and business of telecommunications. As real estate investors, we understand that sometimes cold calling does not always work the way we expect it to. Well, that ends today. Episode #141. Originally from Northeast Philly, Richard always showed a deep appreciation and passion for the Spanish language. He was a Spanish communication major and, at twenty, got the opportunity to work at a friend's call center in Costa Rica. By the age of thirty, he threw his hat in the ring and started his own call center. Richard takes the time to dissect with us some of the myths, struggles, and techniques behind the phone line. In this episode, we discuss: Setting up a telemarketing team Work and workers in Costa Rica Investing in your employees International employees and the telecommunications business How to avoid being classified as spam while sourcing leads Calling as a concierge service Tune in on this episode to discover how you can make the most out of your cold calls! Efficient Call Center Practices So let's talk a little bit about when you make the call. You said you make the call, you're working with them, you're talking to them or your agents or your call center. employees are working in the middle of pinball games. They get a warm lead. Hey, my husband and I were just sitting around talking yesterday. We're thinking about we might put the house on the market in a couple of weeks. What happens to that call right then? depending on the client, I love red bat phones. Sometimes we do hot lead transfers and we stay on the line to do a warm transfer. Keep them ready until you pick up, do the proper introduction, Casey, Mr. Jones is on the phone and he wants to sell his house, three bedrooms, two baths on Main Street. Favorite Book Recommendation I would like to ask you a couple of questions. And the first of those questions is, what is the best book that you have recently read or are currently reading? My favorite book is Anthony Adverse. It's from Harvey Allen in the 1930s. It's very long. It's 1,234 pages, but I think you'll enjoy it. Wow. That's a good one. That's the first time we've ever had that one. So, all right. Weak leads and Glengarry Glen Ross How about this? Like Blake was telling everyone in Glengarry Glen Ross that the leads are good and he can make 15 grand in two hours, even though Jack Lemmon said the leads were weak. The leads could be severely weak. I could be calling for an ice cream company and it's a bike company. Your lead is way off unless they are looking for cash advances or something like that. But let's just say the list is old enough where someone retired. the company downsized, were bought out, or you just get transferred because the number changed into the mailroom or another department, those leads could still be good, possibly better. https://youtu.be/C6ZGGKdupB4 https://youtu.be/00FO6Ylvhbg https://youtu.be/N8wQQFgwRbc https://youtu.be/Oq2Pk5Qtq3Q

CashFlow Pro helps you find an approach to real estate investing that works for your needs in these uncertain economic times. We look at all facets of real estate investing, from insurance to lending and everything in between. We have spent years moving & adjusting the pieces in an effort to learn and lay a foundation to build a structure that focuses on helping investors maximize returns without exposing them to the elements of unnecessary risk. By teaching and learning a balanced approach of acquiring high cash flow assets, coupled with lower risk, medium cash flow assets to strike a chord of balance between profit & risk for our investor partners. Our listeners, as well as our investor partners' success is our main goal. With this goal in mind we will strive everyday to provide transparency, security & accountability for every dollar we are trusted with. Cash Flow Pro podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #cashflowpro