Costa Rica’s Call Center customer service stations.

The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space.

Power Rows.

Every half row consists of six work stations for maximum control of large campaigns.



Tropical plants line the middle of the room to make a natural separation of campaigns on both sides of the floor.

Costa Rica’s Call Center telemarketing floor

Additionally, a” wheel of fortune” incentive is available for all campaigns and agents. After a successful day on the phone, the agents that exceed their quota can go to the back of the calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!
The Supervisor’s perspective

The work station rows were set up specifically for close monitoring by the campaign supervisors and project managers.

All monitor screens are completely visible from every angle to ensure that every agent on a phone call is working up to speed.

Costa Rica’s Call Center work stations.

Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Floor


The call centers’ second floor can comfortably fit 140 work stations.

Stairway to Success

To ensure maximum safety and convenience, the staircase was specifically designed to provide the most amount of human foot traffic when agents enter and leave the calling floor.

Agents climb the majestic staircase everyday when they join the other 140 agents on the second floor.

Costa Rica’s Call Center Training Room.

An Epson projector easily fills an entire wall with an eight foot image of your training material. Everyone has a good seat to view this material when taking notes concerning your campaign.

Telemarketing Training Room


The agent preparation room can hold up to 12 agents, plus a trainer’s desk for intimate personal one-on-one sessions. Movable walls can expand the training room experience for up to 40 trainees comfortably.

A complete surround sound system enables all conference calls, training videos and quality control reviews to be conveyed in a crystal clear manner, without any loss of interference.

Costa Rica’s Learning Center

We closely monitor the entire learning curve process before any agent goes live on the floor and before making a single call for your company.

Advanced learning center.

Facilitating on the job training (OJT) is essential for the agent’s personal development and professional growth. A fully equipped work station is available for all trainees during class and video conference call workshops.

The learning center is adjacent to the training room for immediate access to practice the current day’s lesson. This proximity will enable our trainers to have a more controlled environment of the agents in a real time atmosphere. Your individual focus group analysis will help to produce highly educated and well prepared call center employees, without exception.

The stations can be custom built for your specific campaign’s educational program. We can configure a CPU for any training material, CRM, VPN, videos, voice recording software and webcams, as warranted and needed.

Costa Rica’s Call Center available space.

Our entire building and outsourcing services can be exclusive for your company, with advanced notice and secure long term commitments.

Outsourcing Campaign Expansion

Our call center is prepared for your project’s rapid growth.

Can you imagine filling this one specific area with seventy two highly trained bilingual agents making and receiving top quality calls for your company?

The center’s floor plan has been analyzed, studied and organized to comfortably provide 240 fully functional call center work stations.