Costa Rica's Call Center 87KVA Wacker backup diesel generator

Our 87KVA Wacker backup diesel generator is capable of supplying full power to our entire infrastructure for eight hours or as long as the outside power fails.

"NEARSHORE Knowledge process outsourcing, surveys and focus group studies are some of the subsets of business process outsourcing that is becoming high in demand for the emerging Latino market in the United States. India, Eastern Europe, Philippines, Morocco, Egypt and South Africa have emerged to take a share of the LATIN AMERICA call center outsourcing campaign market. Yet, these countries do not have the language base to comply with the growing Latino demographics in the United States, Central and South America. China is also trying to grow from a very small base in NEARSHORE BPO call center outsourcing campaigns and will become a powerhouse with the growing Asian market. However, while the BPO call center outsourcing campaign industry is expected to continue to grow in India, its market share that once dominated the offshore piece is expected to decline in the next decade.

Costa Rica’s Call Center has a proven NEARSHORE track record of increasing the real productivity of a company due to the result of more productive internet tools or computer reporting methods of operating that make it possible for a worker to do more work overseas. Call center outsourcing campaigns NEARSHORE productivity gains are the result of shifting work to lower paid bilingual LATIN AMERICA call center agents.

COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD STATIONS

The CENTRAL America Call Center OFFFSHORE can utilize rows of three customer service call center work stations for maximum control of growing BPO OFFSHORE campaigns.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our OFFSHORE bilingual BPO Call Center agents. Your LATIN AMERICA bilingual outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each dedicated call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of OFFSHORE BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful CENTRAL America Call Center Industry experience for our OFFSHORE bilingual agents, clients and telemarketing management.

Our LATIN America call center OFFSHORE training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your OFFSHORE BPO CENTRAL America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional OFFSHORE call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our OFFSHORE CENTRAL American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO OFFSHORE call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the OFFSHORING outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our OFFSHORE LATIN AMERICA call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the offshore BPO industry.


Costa Rica's Call Center can comfortably fit 250 customer service work stations.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
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Costa Rica's Call Center 87KVA Wacker backup diesel generator

Our 87KVA Wacker backup diesel generator is capable of supplying full power to our entire infrastructure for eight hours or as long as the outside power fails.

"NEARSHORE Call center management Costa Rica organizes ongoing training by sitting with the hired bilingual call center agents periodically in order to listen to calls and discuss the strong points of the conversation while lending advice for areas of improvement. LATIN AMERICA Bilingual call center agents must understand and discover what transpires in conversations to convert a client into a sale or make a customer satisfied, not just what managers think should be said in order to keep a job at a NEARSHORE call center. An easy way to manage a NEARSHORE LATIN AMERICA call center is to monitor service levels and abandon rates of the agents. Outsourcing Companies NEARSHORE will clearly define to the call center what service level is appropriate for their business and ensure that it can be met in order to be successful. Correct NEARSHORE call center staffing levels are vital as well to ensure proper support to the BPO campaign.

COSTA RICA'S CALL CENTER TEAM LEADER


The NEARSHORE LATIN American call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All LATIN America call center monitor screens are completely visible from every angle to ensure that every NEARSHORE LATIN America Call Center agent on a phone call is working up to speed. An NEARSHORE bilingual CALL CENTER telemarketer that rushes through a script for fear of rejection can never match up equally to one of our LATIN AMERICA call center's well trained BPO sales executives and customer service agents. We will represent you and your company in the best light when selling your product or service.

As you would expect, a pertinent information checklist will be verified and double-checked for quality during each phone call to increase your odds of reaching the proper person by phone and those that want to do business with you. Our NEARSHORE BPO agents are trained to carefully repeat the information provided by the client so that both parties will avoid costly mistakes. At Costa Rica's Call Center, we like to ensure that the client was sincerely listening to our proposal and that their cognitive reasoning ability has been tested and verified. Every contact we make on the phone is not considered a telemarketing lead, only those that show a real interest in the product or service you are offering will be delivered.

A carefully crafted NEARSHORE TELEMARKETING cold call or customer service script, coupled with motivational training, will mentally prepare your BPO teams personality to make the maximum number of completed sales each day. One extra COLD CALL lead can make all of the difference to your companys bottom line and growth. Only the most dedicated, quick witted and endurance driven NEARSHORE BPO call center agents will be chosen for this most important outsourcing position. Costa Rica's Call Center will only entertain hiring those with the skill to successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale or retaining a customer.

http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
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Costa Rica’s Call Center Server Room.

The Server Room.

The center is able to incorporate your equipment into our network or configure our server room to work with your systems. The room is always locked, has restricted access and monitored 24 hours a day.

Our current inventory:

Cisco ASA 5510 w/ IPS module
Cisco 3550-48
Catalyst 356048 PS
Cisco IP Phone CP-7911
Dell Power Edge 2950
APC Smart-UPS Head unit
APC Smart-UPS Battery Pack
Cisco 2960-48TC-L
Cisco Pix 515
US Robotics 56k Modem
Cisco 7941 VOIP Phones
Sennheiser Phone Headsets
Plantronics Phone Headsets
Cisco Aironet 1130AG Wireless Access Point

Costa Rica’s Call Center customer service stations

Power Rows.

Every half row consists of six work stations for maximum control of large campaigns.

The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space.

Tropical plants line the middle of the room to make a natural separation of campaigns on both sides of the floor.

Costa Rica’s Call Center work stations

The Floor

The call centers’ second floor can comfortably fit 140 work stations.

Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

Costa Rica’s Call Center Recreation Room

Work hard and play hard


Our call center encourages challenging activities for the agents during their break time. Stress is an unavoidable part of a call center experience and can be counter attacked.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold groups to work well together. Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.

Costa Rica’s Call Center Locker Room

Secure Locker Area

After passing through security for a full bag check, the agents must place all personal belongings in an individually assigned locker with personal locks. The area is monitored 24 hours a day by guards and video surveillance.

Our call center has a 100% strict rule for the workstation area:

NO Cell Phones
No IPods
No Flash Keys
No Cameras
No bags.
No Excuses