CENTRAL AMERICA CALL CENTER TELEMARKETING FLOOR

The Call Center Supervisor’s perspective at Costa Rica's Call Center.

The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All call center monitor screens are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed.

Additionally, a” wheel of fortune” incentive is available for all Central America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!

If the call center agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the telemarketing calling script. Our Central Call Center reinforces their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for Latin America BPO agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.


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CENTRAL AMERICA CALL CENTER CUSTOMER SERVICE STATIONS

Costa Rica's Call Center's second floor can comfortably fit 140 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.




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CENTRAL AMERICA CALL CENTER GRAND STAIRCASE

Costa Rica's Call Center's Stairway to Success


Our Central America Call Center agents climb the majestic staircase everyday when they join the other 140 bilingual call center agents on the second floor.

To ensure maximum safety and convenience of our Latin America Call Center , the staircase was specifically designed to provide the most amount of human foot traffic when BPO agents enter and leave the telemarketing calling floor.

Our BPO Call Center Industry conditions are stable and secure, not like other countries with lower levels of working conditions and unstable governments. Our Costa Rican Call Center offers the highest quality bilingual Central America call center support for wages that are 40%-80% lower than the United States. There are plenty of English speakers attuned to the needs of the North American market.


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CENTRAL AMERICA OUTSOURCING

Costa Rica’s Call Center

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.



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CENTRAL AMERICA CALL CENTER TRAINING ROOM

Telemarketing Training Room at Costa Rica's Call Center.


The Central America Call Center agent training room can hold up to 12 agents, plus a telemarketing trainer’s desk for intimate personal one-on-one sessions. Movable walls can expand the BPO training room experience for up to 40 trainees comfortably.

A complete surround sound system enables all conference calls, Latin America Call Center training videos and BPO quality control reviews to be conveyed in a crystal clear manner, without any loss of interference.

An Epson projector easily fills an entire wall with an eight foot image of your training material. Everyone has a good seat to view this material when taking notes concerning your campaign.

Our Central American Call Center covers all aspects of bilingual BPO call center training. We have the passion to train and mold raw talent while building the telemarketing team’s self-esteem and confidence. Even if we hire Latin American Call Center agents that have been telemarketing for some time, we still need to teach our methods proprietary to your BPO campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your telemarketing classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.

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CENTRAL AMERICA CALL CENTER TELEMARKETING LEARNING CENTER

Telemarketing learning center at Costa Rica's Call Center.

Facilitating on the job training (OJT) is essential for the call center agent’s personal development and professional growth. A fully equipped BPO work station is available for all trainees during telemarketing and customer service classes and video conference call workshops.

The BPO call center learning center is adjacent to the telemarketing training room for immediate access to practice the current day’s lesson. This proximity will enable our bilingual call center trainers to have a more controlled environment of the Latin America Call Center agents in a real time atmosphere. Your individual focus group analysis will help to produce highly educated and well prepared bilingual call center employees, without exception.

The call center customer service stations can be custom built for your specific BPO campaign’s educational program. We can configure a CPU for any training material, CRM, VPN, videos, voice recording software and webcams, as warranted and needed.

We closely monitor the entire telemarketing call center agent’s learning curve process before any agent goes live on the floor and before making a single call for your company.

Our Central American call center covers all aspects of call center training. We have the passion to train and mold raw talent while building the team’s self-esteem and confidence. Even if we hire Latin American call center agents that have been telemarketing for some time, we still need to teach our methods proprietary to your BPO campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your telemarketing classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.



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LATIN AMERICA OUTSOURCING

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.




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