CENTRAL AMERICA CALL CENTER

Outsourcing a Three Seat Campaign at Costa Rica's Call Center.

Our Central America Call Center has custom made work stations to accommodate three Bilingual customer service agents to start your growing BPO campaign.

The Latin America Call Center agents will have the luxury to work together in an intimate setting.

Monitoring telemarketing agents in this structure ensures more production and less distraction.


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CENTRAL AMERICA CALL CENTER PRIVATE WORK AREA

Small group outsourcing campaigns at Costa Rica's Call center.

Our Central America Call Center provides an intimate telemarketing or customer service space for less distraction and enhanced privacy.

Movable walls can provide the necessary space to separate several dozen Latin America Call Center agents from the rest of the floor.

Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

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CENTRAL AMERICA CALL CENTER TELEMARKETING STATIONS

Costa Rica's Call Center Power Rows.

Every half row consists of six customer service call center work stations for maximum control of large BPO campaigns.

The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space for our Central America Call Center agents.

Tropical plants line the middle of the room to make a natural separation of campaigns on both sides of the floor. This creates a wonderful Latin America Call Center experience for our bilingual agents.

At Costa Rica's Call Center, we are convinced that making a high quality phone call makes more logical sense than cutting a call short to make a daily call quota. We train our call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica's Call Center wants you to feel more secure knowing that your Central America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.



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LATIN AMERICA CALL CENTER

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.




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LATIN AMERICA CALL CENTER SOLUTION

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central Amerihttp://www.blogger.com/img/blank.gifca call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.




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CENTRAL AMERICA CALL CENTER TELEMARKETING FLOOR

The Call Center Supervisor’s perspective at Costa Rica's Call Center.

The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All call center monitor screens are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed.

Additionally, a” wheel of fortune” incentive is available for all Central America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!

If the call center agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the telemarketing calling script. Our Central Call Center reinforces their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for Latin America BPO agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.


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CENTRAL AMERICA CALL CENTER CUSTOMER SERVICE STATIONS

Costa Rica's Call Center's second floor can comfortably fit 140 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.




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