LATIN AMERICA CALL CENTER RECREATION ROOM

Work hard and play hard at Costa Rica's Call Center.


Our Central America Call Center encourages challenging activities for the customer service agents during their break time. Stress is an unavoidable part of a Latin America Call Center experience and can be counter-balanced.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold BPO groups to work well together. Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.

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LATIN AMERICA CALL CENTER BACKUP GENERATOR

Call Center Costa Rica's backup energy!

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire BPO infrastructure for eight hours or as long as the outside power fails. Our Central America Call Center Generator is protected from all adverse weather conditions and vandalism.

All Latin America Call Center Customer Service Stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BPO agents do not miss a minute of work.


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LATIN AMERICA CALL CENTER SECURITY CAMERA

The entire Central America call center is protected by a dozen visible security cameras along with an undisclosed number of hidden cameras to cover every angle of the Call Center building.

Each Latin America Call center Agent’s movement is recorded and saved on our servers for future review and records. We archive our BPO records for up to six months or can arrange a saved recording if needed.

Latin America Call center Security is a necessity when dealing with hundreds of customer service agents in a confined call center space. We view our BIG BROTHER approach as a preventative action so that there is no loss of personal belongings, call center equipment and one of individual safety.

The call center is protected by 24 hour armed security.


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LATIN AMERICA SOLUTION CALL CENTER SERVER ROOM

The Costa Rican call center is able to incorporate your equipment into our network or configure our server room to work with your systems. The call center server room is always locked, has restricted access and monitored 24 hours a day.

Our current inventory:

Cisco ASA 5510 w/ IPS module
Cisco 3550-48
Catalyst 356048 PS
Cisco IP Phone CP-7911
Dell Power Edge 2950
APC Smart-UPS Head unit
APC Smart-UPS Battery Pack
Cisco 2960-48TC-L
Cisco Pix 515
US Robotics 56k Modem
Cisco 7941 VOIP Phones
Sennheiser Phone Headsets
Plantronics Phone Headsets
Cisco Aironet 1130AG Wireless Access Point

Our phones and PBX are digital and we use two different carriers to insure a fully redundant call center phone service.

For the most reliable Central America call center service, Costa Rica’s Call Center has a third provider and another dedicated fiber connection. Our internet consists of a fiber optic dedicated connection that is underground and protected from all adverse weather conditions and vandalism.

If needed for your BPO campaign's expansion, we have a capacity at this time to grow to 100 megs with advanced notice to handle an unlimited amount of Latin America Call Center Agents..

Our 87KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for as long as the outside power fails. It starts to supply stable power within 30 seconds of a power failure. The multiple UPSs installed at every customer service agent's work station provides the needed power until the generator starts. Your outsourced campaign will continue to function without an interruption or down time.

Our entire call center structure is totally secure and borders the Spanish Embassy on Paseo Colon. The center is protected by 24 hour armed security, a dozen surveillance cameras and can be totally monitored over the internet from anywhere in the world.

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LATIN AMERICA CALL CENTER AGENTS SOLUTION

Costa Rica's call center's Bilingual call center agents.

Imagine all eight highly trained Central America Call Center agents in this picture making calls for your BPO campaign.

The customer service energy on the telemarketing floor is always explosive and spreads to everyone increasing their production and results.

Our call center noise cancelling headsets will make the background sound a non-issue. Our Latin America Call Center has prepared to handle this condition as your BPO campaign grows.

All customer service call center stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BPO agents do not miss a minute of work.

We can assist you in developing a bilingual hiring pool for the fast growing Latin American Call Center market. Your entire recruiting campaign will yield hundreds of resumes that require an immediate phone call or email prior to another telemarketing company having an opportunity to employ the high-quality call center prospect. A poorly planned recruiting campaign can be a misuse of your company’s time, resources, and psychological energy. Let our Central America call center increase the probability of hiring a good applicant by being in contact with them first.


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LATIN AMERICA CALL CENTER STRATEGY COMPUTER MONITOR

Costa Rica's Call Center happy customer service stations.

Every Central America call center agent is given the same quality telemarketing work station and can decorate them according to their own personality.

Latin America Call center aesthetics are strongly encouraged and besides the call center company screen saver that unites us all under the same Costa Rica’s Call Center logo, many different BPO personalities shine on the telemarketing floor and have their own work stations to separate them from all others call center agents.

The main reason we chose to share this picture is to illustrate the heart sticker on the monitor. It clearly shows how strongly a female Latin America call center agent feels about helping others on the phone. Her passion for bilingual customer service is genuine as are the work ethics of all of our Central America Call Center staff.




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LATIN AMERICA CALL CENTER SOLUTION THREE SEAT WORK STATION

Outsourcing a Three Seat Campaign at Costa Rica's Call Center.

Our Central America Call Center has custom made work stations to accommodate three Bilingual customer service agents to start your growing BPO campaign.

The Latin America Call Center agents will have the luxury to work together in an intimate setting.

Monitoring telemarketing agents in this structure ensures more production and less distraction.


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