LATIN AMERICA CALL CENTER LOCKER AREA

Costa Rica's Call Center's secure Locker Area

After passing through security for a full bag check, the Central American Call Center agents must place all personal belongings in an individually assigned locker with personal locks. The Call Center area is monitored 24 hours a day by armed guards and video surveillance.

Our Latin America Call Center has a 100% strict rule for the workstation area:

NO Cell Phones
No IPods
No Flash Keys
No Cameras
No bags.
No Excuses


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LATIN AMERICA CALL CENTER LUNCH ROOM

Our Costa Rica call center agents enjoy the picnic style tables. Central America Call Center employees can form large groups that are able to dine together and build stong working relationships.

There will always be space for one Latin America Call Center agent at every table so no one eats alone.

The call center kitchen has every machine available for the BPO agents. There is plenty of fresh Costa Rican coffee at the ready, microwaves, large refrigerator and a call center company employee to keep the entire area spotless.


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LATIN AMERICA CALL CENTER RECREATION ROOM

Recess at Costa Rica's Call Center.

Our Central America Call Center embraces the philosophy that a customer service agent deserves rest and reward for a job well done. The break room has all of the basic entertainment essentials for a content and sharp BPO telemarketing agent.

We prefer that our Latin America Call Center agents spend thirty minutes increasing their competitive edge than outside smoking a cigarette. We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.

Our Central America Call Center’s decision to give the BPO agents a RECESS area is essential in call center team building and the core to our creative organization and BPO campaign success. Every time a major telemarketing or customer service goal is reached, we invest in additional amusements for the teams and the call center.


http://www.outsourcingtocostarica.com/page_builder.php?page=inbound_bpo_campaign.php&Lang=EN

LATIN AMERICA CALL CENTER BREAK ROOM

Recess at Costa Rica's Call Center.

Our Central America Call Center embraces the philosophy that a customer service agent deserves rest and reward for a job well done. The break room has all of the basic entertainment essentials for a content and sharp BPO telemarketing agent.

We prefer that our Latin America Call Center agents spend thirty minutes incrheasing their competitive edge than outside smoking a cigarette. We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.

Our Central America Call Center’s decision to give the BPO agents a RECESS area is essential in call center team building and the core to our creative organization and BPO campaign success. Every time a major telemarketing or customer service goal is reached, we invest in additional amusements for the teams and the call center.


http://www.outsourcingtocostarica.com/page_builder.php?page=contact_us.php&Lang=EN

LATIN AMERICA CALL CENTER RECREATION ROOM

Work hard and play hard at Costa Rica's Call Center.


Our Central America Call Center encourages challenging activities for the customer service agents during their break time. Stress is an unavoidable part of a Latin America Call Center experience and can be counter-balanced.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold BPO groups to work well together. Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.

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LATIN AMERICA CALL CENTER BACKUP GENERATOR

Call Center Costa Rica's backup energy!

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire BPO infrastructure for eight hours or as long as the outside power fails. Our Central America Call Center Generator is protected from all adverse weather conditions and vandalism.

All Latin America Call Center Customer Service Stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BPO agents do not miss a minute of work.


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LATIN AMERICA CALL CENTER SECURITY CAMERA

The entire Central America call center is protected by a dozen visible security cameras along with an undisclosed number of hidden cameras to cover every angle of the Call Center building.

Each Latin America Call center Agent’s movement is recorded and saved on our servers for future review and records. We archive our BPO records for up to six months or can arrange a saved recording if needed.

Latin America Call center Security is a necessity when dealing with hundreds of customer service agents in a confined call center space. We view our BIG BROTHER approach as a preventative action so that there is no loss of personal belongings, call center equipment and one of individual safety.

The call center is protected by 24 hour armed security.


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