Friday, January 27, 2012
CALL CENTER 2012
Costa Rica's Call Center can provide a bilingual nearshore recruiting department for your BPO campaign which can manage incoming calls, filter applicants through interviews and creative web design for your advertising. Our customer service agents can assist you in developing a bilingual hiring pool for the fast growing Latin American market. Your entire call center recruiting campaign will yield hundreds of resumes that require an immediate courtesy phone call or email prior to another company having an opportunity to employ the high-quality prospect. A poorly planned telemarketing recruiting campaign can be a misuse of your company's time, resources, and psychological energy. Let our Central American call center increase the probability of hiring a good applicant by being in contact with them first.
Our BPO bilingual scriptwriting team can prepare a detailed questionnaire for you. At Costa Rica's Call Center, we focus on extra questions pertaining to interpersonal communication scenarios and conflict management situations to uncover the finest candidate for the job. Our competitive advantage for you will be a developed pre-qualified applicant pool before your company fills a position. We can develop solid relationships with potential candidates long before you require them. Your task is to make the final selection of the elite. Costa Rica's Call Center can outsource your recruiting; interviewing and hiring practices thereby offering you highly eligible candidates as a result.
Using call center telemarketing services is usually the first contact an outsourcing company will have with a prospect or client, and it is important that the company retain control over this function. Outsourcing your lead generation process has been shown to save money, time and open new prospects in the emerging Latino market via bilingual call center telemarketers.
In the 21st century, many companies are thinking outside of traditional means of business while aggressively looking to get the best price and the best performance for their dollar such as outsourcing jobs to LATIN AMERICA’s Call Center. As companies decide to outsource call center telemarketing services, it is very important to have a call center comply with your set company policies and procedures. A competent call center will make sure to utilize these steps before deciding to hire a single bilingual call center agent.
Call center telemarketing services is a method of direct marketing in which a bilingual call center agent solicits to prospective customers to buy products or services. Many call centers use predictive dialers to enhance a telemarketing campaign through recorded sales pitches programmed to be played over the phone. Potential clients will choose an option and will be connected to a live bilingual call center agent to further assist the client. Many times, call center telemarketing services is a process that often involves two or more calls. The first outbound or inbound call should determine the level of the customer’s needs or interests. The final outbound or inbound call is intended to motivate the customer to make a purchase or some sort of commitment to the company. The strict qualification process is implemented to classify which customers are most likely to purchase the product or service and those that should be taken off a calling list.
LATIN AMERICA’s Call Center prides itself by offering highly trained telemarketers that can comply with any outbound campaign procedures. Cold calling is often very rewarding and easy for a LATIN AMERICA’s Call Center bilingual telemarketing agent. With an effective script and proper telemarketing training, the call center agent is often welcomed, interacts in a proactive conversation and experiences a lower rate of rejection than other call center telemarketers that are not as properly prepared.
At LATIN AMERICA’s Call Center our executive script writing team seeks to uncover and develop techniques to lower the rate of rejection and convert more calls into clients. Those who are well trained by our call center experts know that their approach needs to be perfected in order to probe discovery while trying to uncover whether a suspected prospect is interested and therefore a qualified prospect. Advanced rhetoric is used to build trust and uncover the reality of whether there is a solid match between the potential client and product or services our call center client’s offer. The outsourcing company must be able to provide the LATIN AMERICAn call center a high quality, up-to-date and scrubbed database consisting of qualified prospects that will have a strong interest in the product or service being sold.
http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
Friday, August 5, 2011
LATIN AMERICA BPO STAINED GLASS LOGO REFLECTION
Costa Rica's Call Center (CCC) is a state of the art Latin America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.
Our bilingual Central America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Latin America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our Central America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Our two story Latin America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws. Our call center stained glass logo on the front window makes the the building an easy location to find.
We specifically chose our Central America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.
The entire Latin America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.
Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.
The Central America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.
http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
Sunday, July 31, 2011
LATIN AMERICA BPO FUN ACTIVITIES
Work hard and play hard at Costa Rica's Call Center.
Our Central America Call Center encourages challenging activities for the customer service agents during their break time. Stress is an unavoidable part of a Latin America Call Center experience and can be counter-balanced.
Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold BPO groups to work well together. Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.
The ages of our telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.
Plus, it never hurts to work on your short game...
http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
LATIN AMERICA CALL CENTER RAINFOREST PINE WOOD BPO STATIONS
The Central America Call Center can utilize rows of three customer service call center work stations for maximum control of growing BPO campaigns.
The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.
Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and management.
Our call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.
We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our Latin American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention
Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Costa Rica's Call Center can comfortably fit 250 customer service work stations.
http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
CENTRAL AMERICA CALL CENTER RAINFOREST PINE WOOD BPO STATIONS
The Central America Call Center can utilize rows of three customer service call center work stations for maximum control of growing BPO campaign.
The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.
Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and management.
Our call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.
We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our Latin American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention
Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Costa Rica's Call Center can comfortably fit 250 customer service work stations.
http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD BPO STATIONS
COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD STATIONS
The Central America Call Center can utilize rows of three customer service call center work stations for maximum control of growing BPO campaigns.
The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.
Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and management.
Our call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.
We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our Latin American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention
Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Costa Rica's Call Center can comfortably fit 250 customer service work stations.
http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
COSTA RICA'S CALL CENTER TOP BPO AGENT TEAM
Our Central America call center appointment setting services, customer care agents or telemakrketing professionals will take care of producing profit with many potential and exisitng clients in both English and Spanish. Let our first impression turn a cold call into a warm introduction that produces revenue and referrals for your business. Costa Rica's Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm appointment, sale or additional order that is waiting for you. The Latin American outsourcing industry makes sense.
Does your company rely heavily on bilingual employees for growth and profit? Do you invest a major part of your marketing budget to make it effective? At Costa Rica's Call Center, our bpo services will give you an advantage over your local competition. Our Latin American Bilingual call center agents will keep your machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next big meeting.
Our Central Call Center telemarketing Agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific bpo campaign, we always assign the call centeragents that are best suited for your individual program. As we hire and train your outsourced telemarketer team, we particularly look for BPO candidates that have the ability think on their feet while asking your predetermined qualifying questions.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Costa Rica's Call Center can comfortably fit 250 customer service work stations.
http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN
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