Cracking The Entrepreneur Bottleneck with Laurent Notin. A business created on grit by Richard Blank

Interviews, Cracking The Entrepreneur Bottleneck. A successful business needs consistency and grit. The Secrets of Business Growth from 16 Years of Successful Entrepreneurship with Richard Blank Laurent Notin is a Coach to entrepreneurs, start-up mentor, and the host of Inter:views, Cracking The Entrepreneurship Code podcast. Being an entrepreneur is a calling. You either have it in you, or you don’t. There's no alternative. And it’s one of the hardest jobs! You’ve got to wear many hats, acquire many skills, and make many decisions – fast. All whilst under extreme pressure to deliver quality work for your clients, take care of your employees, and ensure you don’t run out of cash flow. Your biggest risk? Becoming the bottleneck in your business. Many people will tell you it’s cash flow or unsuccessful marketing tactics. But it’s not. Having run several SMEs and mentored hundreds of business owners – I can tell you - the biggest risk your business will ever face is YOU! Why? Because as the entrepreneur, you are responsible for setting the company’s direction, ensuring everyone follows the course and delivers what’s promised. Everything relies on you. How much of the bottleneck in your business are you? Log on to my website and take The Bottleneck Index to find out. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience. 100% of Entrepreneurs will eventually be the bottleneck in their business. Not just once, but several times! The hardest bit? Identifying you're being one. The easy bit? Getting out of it. And that's all about awareness. This podcast is dedicated to getting you unstuck as an entrepreneur. In each episode, I invite seasoned entrepreneurs to speak candidly about how they overcame being the bottleneck in their business. I don't just hype up their success. I ask the questions you want the answers to but wouldn't dare ask! By listening to these episodes, you'll discover what it means to be a bottleneck, how it manifests, and most importantly, how to get out of it. This isn't fluff. We dive deep, get under the hood, and learn what it really takes to blast through the bottlenecks and scale a business. A successful business needs consistency and grit from setbacks, letting go of some weights that make you become the bottleneck, embracing change through trials and error while having fun, and not being too hard on yourself. However, most entrepreneurs still need help with this. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience. Richard Blank has been the Chief Executive Officer of Costa Rica’s Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain. He is a keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, he was inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level. Tune in. Key Highlights from The Show [03:40] Richard Blank & his collection of Pinball machines & antique Rockola Jukeboxes [04:34] Richard’s passion for pinball games [07:04] Bottlenecks in business explained [10:58] Why Richards's Startup sucked [16:35] How he deals with resistance to change in the call center business [19:37] Why letting go was his hardest bottleneck [25:49] Top 3 growth milestones for the growth of his business [33:28] Practical recommendations to other entrepreneurs [39:01] How to reach out and connect with Richard [40:24] Wrap up and calls to action Notable Quotes Do not be too hard on yourself. Bottleneck is really about letting go of certain weights in your business. You are only as good as your options. When you are vulnerable, you are powerful. Being an entrepreneur isn't just a career; it's a calling that demands resilience, adaptability, and the courage to lead. Yet, the journey comes with its unique challenges: Entrepreneurs juggle numerous roles, rapidly acquire diverse skills, and make critical decisions - fast - under the pressure of ensuring client satisfaction, employee welfare, and financial health. It's no wonder that the most significant risk to your business is YOU! Not cash flow or marketing tactics. It's the risk of becoming the bottleneck in your business. With extensive experience running SMEs—spanning 150 employees across three countries—and coaching countless business owners, I've witnessed firsthand that the primary obstacle to a business's growth often lies within the entrepreneurs themselves. When you're stuck, your business mirrors your stagnation. Do you recognize yourself here? Cannot let go and have difficulties to delegate? Lost in operational details, overlooking the strategic vision? Sacrificing personal well-being and social time for work? Constantly putting out fires instead of focusing on growth? Disconnected from your customers and staff? Giving more credit to the critical voice in your head? Addressing these bottlenecks is where transformation begins. As the Bottleneck Coach, I partner with entrepreneurs eager to thrive. Using effective questioning techniques, I help you step back and shift your perspective. The myth that entrepreneurs must go it alone is pervasive yet unfounded. True progress requires the right mindset, actionable strategies, and sometimes, a guiding hand. My aim? To equip you with the insights and tools to navigate past bottlenecks, unlock the full potential of your venture, and thrive. Together, we can propel your business to new heights. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #CrackingTheEntrepreneurBottleneck #Laurent Notin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Cracking The Entrepreneur Bottleneck, Laurent Notin, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Cracking The Entrepreneur Bottleneck with Laurent Notin.. The Secrets of Business Growth with Richard Blank https://youtu.be/XVp40w1oBm4

The bottleneck coach with Laurent Notin. A successful business created o...

The Art of winning podcast with Ashton Levarek. More Than a Call: Genuine Relationships with Richard Blank

This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners of our time, as well as have fun, exploring success and what it takes to win in this thing called life. What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family. https://youtu.be/-XQt7QNlH7I From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling. Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back. Episode 116 on the Art of Winning podcast. Building a group of financially free veterans, independent leaders, husbands and fathers through superior mindset, training, and investing. From $25k to $90M in rentals The Art of Winning Podcast for more. Focused on creating cashflow through strategic real estate investments in order to sponsor Special Operations Veterans as they return home from war. Valkere Investment Group. Top Real Estate Investing and Investment Properties. Funding the fight against PTSD through strategic real estate investments. Twenty year Special Operations veteran, Experienced Team Lead with a demonstrated history of working in Special Operations. Skilled in Management, Military Operations, Leadership, Project Management, and Team Building. Strong emergency medical professional with a BS of Sports and Health Science focused in Kinesiology and Exercise Science from American Public University System. What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family. From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling. Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back [00:00 – 18:08] Preserving the Art of Communication Richard’s success in the call center industry stemmed from his ability to leverage his second language skills for effective communication and relationship-building. Call centers retain value through personalized interactions that AI can't replicate, maintaining the importance of human touch and emotional connection. Successful telemarketing requires honing soft skills, such as active listening and using descriptive vocabulary to engage customers effectively over the phone. Richard aimed to preserve the art of speech in call centers, emphasizing the significance of genuine interactions and relationships for customer satisfaction and business growth. [18:09 - 37:48] Creating Connection Building rapport through positive tone, empathy, and personalized interaction is essential for effective communication. Effective cold calls involve due diligence, individualized approaches, and genuine interest in prospects. Integrating games and camaraderie in the workplace fosters teamwork, relaxation, and engagement among employees. Identifying deception by analyzing answering speed offers insight into genuine responses during conversations. [37:49 – 01:09:27] Embracing Life's Complexities The key to effective coaching and motivation lies in establishing personal connections with team members, fostering receptivity and growth. Sharing personal stories, triumphs, and experiences is a powerful tool to build rapport and motivate both employees and clients. Self-actualization, belief in oneself, and focusing on personal well-being are essential for sustained success and fulfillment. Life is like a Rube Goldberg machine, requiring continuous adjustments to ensure elements harmoniously contribute to forward movement and success. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Art of winning #Ashton Levarek #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Art of winning, Ashton Levarek, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, More Than a Call: Genuine Relationships with Richard Blank. The Art of winning podcast with Ashton Levarek.

The Art of winning with Ashton Levarek. More Than a Call: A Genuine Rela...

The Art of winning with Ashton Levarek. More Than a Call: The Journey of Building Genuine Business Relationships with Richard Blank This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners of our time, as well as have fun, exploring success and what it takes to win in this thing called life. What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family. From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling. Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back. Episode 116 on the Art of Winning podcast. Building a group of financially free veterans, independent leaders, husbands and fathers through superior mindset, training, and investing. From $25k to $90M in rentals The Art of Winning Podcast for more. Focused on creating cashflow through strategic real estate investments in order to sponsor Special Operations Veterans as they return home from war. Valkere Investment Group. Top Real Estate Investing and Investment Properties. Funding the fight against PTSD through strategic real estate investments. Twenty year Special Operations veteran, Experienced Team Lead with a demonstrated history of working in Special Operations. Skilled in Management, Military Operations, Leadership, Project Management, and Team Building. Strong emergency medical professional with a BS of Sports and Health Science focused in Kinesiology and Exercise Science from American Public University System. What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family. From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling. Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back [00:00 – 18:08] Preserving the Art of Communication Richard’s success in the call center industry stemmed from his ability to leverage his second language skills for effective communication and relationship-building. Call centers retain value through personalized interactions that AI can't replicate, maintaining the importance of human touch and emotional connection.a Successful telemarketing requires honing soft skills, such as active listening and using descriptive vocabulary to engage customers effectively over the phone. Richard aimed to preserve the art of speech in call centers, emphasizing the significance of genuine interactions and relationships for customer satisfaction and business growth. [18:09 - 37:48] Creating Connection Building rapport through positive tone, empathy, and personalized interaction is essential for effective communication. Effective cold calls involve due diligence, individualized approaches, and genuine interest in prospects. Integrating games and camaraderie in the workplace fosters teamwork, relaxation, and engagement among employees. Identifying deception by analyzing answering speed offers insight into genuine responses during conversations. [37:49 – 01:09:27] Embracing Life's Complexities · The key to effective coaching and motivation lies in establishing personal connections with team members, fostering receptivity and growth. Sharing personal stories, triumphs, and experiences is a powerful tool to build rapport and motivate both employees and clients. Self-actualization, belief in oneself, and focusing on personal well-being are essential for sustained success and fulfillment. Life is like a Rube Goldberg machine, requiring continuous adjustments to ensure elements harmoniously contribute to forward movement and success. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Art of winning #Ashton Levarek #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Art of winning, Ashton Levarek, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/-XQt7QNlH7I

Mastering Soft Skills in Sales #sales #salestips

Big Performance Podcast. Richard Blank shares his technique for maintaining positive communication in sales. Learn how to use soft skills and strategic questioning to overcome objections and build trust

The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank.

Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9 The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders. Listen in on “The Adaptive Executive” where they share stories from leading executives and discuss how to keep yourself and your organization adaptive and your employees engaged. In this episode, Greg Ballard and I discuss applying the mindset of being both adaptive as an executive and being innovative at the same time when working though organizational development processes and opportunities. Also hear why asking great questions can really have an impact on your team and the innovation in your organization. Check out the episode now! Greg Ballard is the founder and CEO of Five C Consulting, a boutique firm based in Washington, D.C. Metro. His company works with a diverse set of clients ranging from mid-sized tech companies, large government agencies, military, and non-profits to radically improve strategic people investments and organizational performance. With over 20+ years of experience, Greg has developed extensive experience in management and leadership development through start-up, corporate, entrepreneurial, and faith-based enterprises. In prior roles, Greg has led and managed business units of 300+ and has personally mentored over 225 leaders. Greg has facilitated 300+ classroom/workshop experiences and organized or supported 1,400 large event experiences. Over the past six years, Greg has actively worked with CEO’s, operational executives, mid-level managers, and small business owners to improve their mindset, business habits and overall approach to management and leadership. He has helped executive professionals improve productivity, communicating difficult feedback, navigating politics, influencing, strategic decision making, mindset, designing habits that last and other management and leadership challenges. Greg holds an undergraduate degree in Cross-Cultural Communications and has participated in or led eight foreign service trips around the world. Greg is active in his community, a member of a regional chamber, and support of several non-profit organizations. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #THEADAPTIVEEXECUTIVE #GREGBALLARD #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19. https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9

Tech Your Business Podcast with Peter Banigo. An Outsourcing Operations ...

Tech Your Business Podcast with Peter Banigo. An Outsourcing Operations Overseas with Richard Blank. Tech Your Business A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology. In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas. Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center! In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house. Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business! Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality. They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house. An insightful conversation on leveraging talent globally to improve efficiency and boost results! Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights. If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you. Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity. Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic! Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals. One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd. This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving. The Problem You start a business to render a service you're good at. In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time). This can be a frustrating and time wasting experience for any business owner. More Of The Problem Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind. About Us After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308. Our Mission At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best. Our Vision Our vision is to be the leading tech partner for forward thinking businesses globally. We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion.. Our Values How We Work At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/KyMPTWv_arc