How To Improve Customer Service Training For Outsourced Teams

How To Improve Customer Service Training For Outsourced Teams addresses common challenges faced with outsourced customer care lines, particularly in the Philippines and India. Issues such as inadequate product knowledge and language barriers, strategies for training teams to better understand a company’s products, protocols, and services. Tune in to learn effective methods for enhancing customer service and ensuring clear communication with consumers.

Is AI a Threat or a Tool For Humanity?

Is AI a Threat or a Tool For Humanity? delves into the debate surrounding artificial intelligence. We discuss the potential threats and benefits of AI, comparing it to historical technological advancements like the steam engine. The conversation highlights the irreplaceable value of human empathy, friendship, and interpersonal connections in achieving true success. Tune in to explore the balance between technology and humanity.

The Grind - The Grit - Don't you Ever Turn Away Business

The Grind - The Grit - Don't you Ever Turn Away Business shows my guest Richard Blank emphasizing the importance of going the extra mile in both personal and professional life. He shares anecdotes about staying late at work, keeping the kitchen open for a late customer, and always welcoming good vibes and energy. Tune in to learn how a mindset of perseverance and openness can lead to lasting success and unforgettable moments.

52 and Thriving: Secrets of Discipline and Success

52 and Thriving: Secrets of Discipline and Success is a tasty nugget of my guest on 50 Tastes Of Gray, Richard Blank. sharing his journey of maintaining structure and discipline throughout his life. From hitting the gym six days a week since the age of 17 to being the first to arrive and the last to leave at work, he reveals the secrets that contribute to his success. Tune in to discover how consistency and dedication can lead to a thriving life at any age.

How To Handle Employees: A New Approach

How To Handle Employees: A New Approach In this "Short" from “50 Tastes Of Gray,” we explore a compassionate and effective approach to managing employees in a call center environment. Richard Blank shares his philosophy on leadership, emphasizing the importance of accountability without humiliation. Learn how to use metrics to guide performance, maintain morale, and handle unexpected absences with a solid game plan. Discover strategies to bend but not break your team, fostering a supportive and productive workplace.

Remote Work From The Boss's Perspective

Hear it from the Employer's side. Remote Work From The Boss's Perspective is an insightful segment that discusses the challenges and benefits of managing a team of 150 full-time agents, most of whom work from home. The conversation touches on the unpredictable hours of a performer, the impact of COVID-19 on remote work, and the balance between financial benefits and the loss of in-person synergy. Tune in to hear more about the host’s unique perspective on leadership, remote work, and maintaining team connection.

My CEO Office Celebrates Success

My CEO Office Celebrates Success is a refreshing and upbeat segment. We share the unique approach to leadership and office culture. Unlike the typical cold and intimidating CEO office, this space is warm and welcoming, complete with candy and coffee. It’s a place to celebrate success and enjoy a positive atmosphere. Tune in to hear more about how this CEO creates a fun and supportive environment for their team.