LATIN AMERICA CALL CENTER LOBBY

Costa Rica's Call Center Foyer


As you pass by our LATIN America Call Center security officers at the main entrance, you will be personally greeted by our BPO Administration staff and your personal needs addressed immediately.

All Central America Call Center agents, clients and guests must remain in the foyer until their admission has been cleared by security, approved by management and their access levels have been established.

Our Call Center Human Resources Office faces our reception and guest waiting areas for maximum effectiveness when interviewing, recruiting and managing large amounts of new bilingual customer service agents entering the call center.

This distinguished Costa Rica building is over 106 years old and is a registered and protected national historic location in Central America.


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LATIN AMERICA CALL CENTER BUILDING

Costa Rica’s Call Center

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.
Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




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LATIN AMERICA CALL CENTER EXECUTIVE OFFICE

Costa Rica's Call Center VIP Executive Suite

For all of our BPO clients that require special business accommodations while visiting Central America, we include the use of our Deluxe Private Office at our call center.

You will have access to multiple international phone lines, programmed lap tops and a dedicated bilingual Latin America IT staff members at your disposal to readily assist in any system or call center equipment configuration.

Enjoy the relaxing atmosphere of a classic grandfather clock, tropical plants, big screen television, leather couch, authentic Central American Mayan statues and a working fireplace. Your call Latin America Call Center environment includes a private lavatory with shower for your convenience.

When faced with the unexpected challenges of working abroad in the Central America Call Center Industry, we find pleasure in making your time away from headquarters much more comfortable, productive and stress free.




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LATIN AMERICA CALL CENTER HUMAN RESOURCES AND CONCIERGES.

Costa Rica's Call Center Concierge Services.

Our Central America Call Center administrative staff and BPO technical resources are at your disposal with no charge for our clients.

For immediate assistance, you may scan, fax or print any important document. Email and local calls are always available.

Feel comfortable utilizing our free international phone system to check in with corporate or to close a deal.

Share with us your specific Latin America bilingual call center agent profile when you meet with our Call Center Human Resources Department for your fast growing campaign.

Most importantly, take the time to clearly understand Costa Rican laws, Central America travel or Latin America relocation plans in Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.




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LATIN AMERICA CALL CENTER WAITING ROOM

Guest waiting room at Costa Rica's Call Center.

Sit back and relax while you await your call center job interview, prepare to take a private tour of the newly renovated Central America Call Center or meet with a very special BPO employee working on the marketing floor.

We provide a relaxing atmosphere which includes a garden to help calm a telemarketing agent’s mind before a productive day on the phones or prepare to have them actively participate in an intense training session class.

To enhance your BPO outsourcing experience, we encourage taking the time to skim through several of our motivational, business, and inspirational pieces which will help to stimulate and hopefully inspire your feeling about our Latin America Call Center.




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CENTRAL AMERICA CALL CENTER FLOOR PLAN

Costa Rica's Call Center's second floor can comfortably fit 140 work stations.

Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible. The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space for our Central America Call Center agents.

Every half row consists of six customer service call center work stations for maximum control of large BPO campaigns.

Costa Rica's Call Center wants you to feel more secure knowing that your Central America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

We can make this entire floor private and exclusive to your company's expansion in Costa Rica.

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RICHARD BLANK CENTRAL AMERICA CALL CENTER

Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.

At the beginning of the decade, Mr. Blank relocated to a Central America Call Center to train over 500 call center customer service agents for one of the larger call centers in Latin America.

By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest BPO telemarketers in Central America for the past ten years.

In addition, he has earned the reputation of running a school for telemarketing in the Latin America Call Center Industry and is often sought after for private customer service training sessions and BPO consultation.

In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal.

Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.


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