The Culture Leadership Podcast. Michael Kerr's Interview with the Inspiring CEO Richard Blank.

Michael Kerr has been inspiring workplaces around the world for more than 20 years. Michael Kerr is a very funny Hall of Fame business speaker, trainer, and author who travels the world researching, writing and speaking about inspiring workplace cultures. His Inspiring Workplaces blog has been recognized as one of the top-30 workplace culture blogs in the world. Culture Leadership Interview with the Inspiring CEO Richard Blank. I had a rich, inspiring conversation with Richard Bank, the CEO of Costa Rica Call Centers. Our wide-ranging conversation delved into several aspects of authentic leadership, communication skills, and inspiring workplace culture. Great insights, great gems for any culture leader that wants to be more intentional about their culture and lead with humility, heart and humor. Michael Kerr is also the author of 8 books, including "The Jerk-Free Workplace: How You Can Take the Lead to Create a Happier, More Inspiring Workplace," "The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank," and "Hire, Inspire, and Fuel Their Fire: How to Recruit, Onboard, and Train New Employees to Live Your Culture Out Loud." This channel is for anyone tired of working in a soul-sucking, fun-sucking workplace. It's a home for ideas on how to build a more collabroative workplace culture and how to lead more inspiring workplace cultures that drive outrageous results! As a survivor of soul-sucking, fun-sucking workplaces, I made it my mission to inspire leaders, teams, and organizations to change how they work. I’ve traveled the world for more than 20 years, researching, writing, and speaking about workplaces that rock. I want to help you get the results you and your team deserve! Meet One of North America’s Most Influential and Entertaining Workplace Culture Thought Leaders Life is too short to work in a soul-sucking workplace. That’s why Michael’s on a mission to turbo charge inspiring, happy, and humane workplace cultures that drive OUTRAGEOUS results. Canadian Speaking Hall of Fame inductee Michael Kerr is an international business speaker, very funny motivational speaker, and workshop trainer. He’s also the author of 8 books including: The Jerk-Free Workplace: How You Can Take The Lead to Create a Happier, More Inspiring Workplace; The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank; and Hire, Inspire, and Fuel Their Fire: How to Recruit, Onboard, and Train New Employees to Live Your Culture Out Loud. For more than 20 years, Michael has travelled the world researching, writing, and speaking about inspiring workplace cultures, inspiring leaders, and businesses that leverage their humor resources to drive outrageous results for their employees and their customers. He is known as one of North America’s leading speakers on creating high-performing, service-first cultures. His high energy, hilarious, inspiring, and thought-provoking programs are often rated as having the greatest impact and relevance of any presentation at a conference, which is why Michael has been listed as one of Canada’s most requested business speakers. Michael has delivered his captivating keynote presentations and training workshops to more than 3,000 audiences, from Austria to Australia, from Boston to Bermuda, from Cleveland to Calgary. His presentations offer relevant, practical ideas delivered with his memorable brand of clean humor. “Inspiring,” “hilarious,” “energizing,” “fabulous ideas,” and “incredibly relevant and timely content,” are phrases clients repeatedly use to describe the impact of his presentations. His ideas on building better workplace cultures have been featured in hundreds of publications worldwide, while his Inspiring Workplaces blog has been recognized as one of the top-30 workplace blogs in the world. Michael lives in the spectacularly inspiring Canadian Rockies. Looking to create an inspiring, rocking, humane, fun, service-first workplace culture? Let’s talk! Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #inspiringworkplaces #michaelkerr https://youtu.be/8lxTs__6K-E?si=08tsS4-wgY0Oz6zd https://www.youtube.com/watch?v=8lxTs__6K-E

#27. Outsourcing Operations Overseas with Richard Blank

#27. Outsourcing Operations Overseas with Richard Blank Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center! In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house. Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business! https://youtu.be/fsJMKr10LZk?si=jnlnQGXjD_OyrrNc

The Do Zone Podcast. How to read the room while in the dark. Special episode with Richard Blank.

If you’re a busy entrepreneur who’s looking to get more stuff done in less time, grab something to take notes with and follow along as we discover lessons from some of the world’s most productive small business owners. Discover how to overcome your fears and anxieties and take purposeful, impactful action. If you’re tired of being stuck where you’re at and determined to break through that barrier in front of you, this is the place to be. Josh is a serial entrepreneur and business consultant who lives in Austin, Texas. No Nonsense Podcast. Interviewing high performing entrepreneurs and sharing insights from decades of experience. Do Zone DNA Profile. Discover exactly how you are built for maximum productivity and learn how to get more done in less time. A Tribe of Doers. Surround yourself with peak performers who will share their best practices and push you to succeed. If you're an entrepreneur or business owner looking to get more stuff done in less time, I've put together a list of my 5 best secrets for 10x'ing your productivity. These 5 strategies form the backbone of my ability to perform at peak levels and run circles around most of my peers while still being able to live the life style I want. My mission (and passion) is to show people how to break free from the shackles of their current business and create the life and career they actually want in a very short period of time. It may not be in the way you think (no this doesn’t involve performance enhancing drugs weirdo) – it's actually related to two very simple concepts.... Mindset and Leverage. I already hear you saying, “That's great, Josh, I've heard that before, but I don't need any more buzz words or pep talks. I need action”. The truth is, you’re right. You DO need action. But you need what I call... Deliberate Action. Only deliberate action will create exponential results. And fortunately, once you understand what this is, you’ll be able to apply it in MINUTES – even if you’ve been stuck where you’re at for years! I look forward to connecting with you soon, so we can explore this together and create your specific path! ATTENTION ENTREPRENEURS: *Tired of getting to the end of the day wondering where the time went? *Spending more time putting out fires than starting new ones? *Frustrated you can't get ahead for all the catching up from behind? WE GOT YOU! The Do Zone DNA Profile is designed to show you exactly how to operate in your most productive state by uncovering and leveraging hidden character traits you probably didn't even know you had. Who is the Do Zone DNA Profile Assessment for? For Entrepreneurs Learn how to launch new projects with ease, and in record time. Set up the optimal productive environment that matches your concentration style, so you can steer clear of progress killing distractions. ​Develop the timeline that matches your preferred pace, so you can march forward at the velocity that works best for you. ​​Build the right team and fill the right roles, so you can leverage the collective genius around you to accomplish amazing things quickly without having to jump down a million rabbit holes on your own. For Business Owners and Employers Learn how to increase the production of your business and have a positive impact on revenue and profit growth without touching sales or marketing Build a work place environment that facilitates optimal performance for each and every employee, so you can maximize production and minimize wasted time and payroll. ​Discover how your business actually solves problems for its customers and clients, so you can serve them better and more efficiently, and build new, highly profitable products for them. ​Set agendas, targets, and deadlines that work for you and your employees, so you can all move forward at the correct pace, not just “as fast as we can.” ​​Understand your specific role as a leader AND member of your team, so you can empower your employees to help you build your business to massive success. For Employees and Teams Learn how to get more done in less time which will lead to an increased value of production and more income for you. Build a workspace that accommodates how you like to work, so you can enjoy what you do and maximize your productive energy. ​Discover your creative powers and how your brain works in productive mode, so you can spend more time performing tasks you love and less time on the ones that stress you out. Determine how you like to work with relation to time, so you can stop feeling guilty for being a “last minute procrastinator” or for being “too thorough” and instead build a healthy environment that matches your pace. ​Understand your role as part of a larger team, so you can build confidence by claiming ownership of certain projects and roles within the company. For Coaches and Masterminds Help your students and clients get clarity on how they operate, so they can stay focused on the big picture of your program. Facilitate a productive environment for each participant in your programs, so they can get more done in less time, and thank YOU for it. ​Discuss new concepts related to time management and productivity and how they can apply to what you are teaching. Transform how your group thinks, acts, and believes about the value of their time and the world they build around them. We LOVE working with teams! The Do Zone DNA Profile fosters an environment of electric energy with your team, helping every team member in every role is cranking on all cylinders and your business is reaching new heights. Your team will become an unstoppable juggernaut of productivity. Develop a complete understanding of HOW you personally get stuff done...and how you don't. Get more done in less time! Create and execute your plan for optimal productivity. ​Identify opportunities for leverage and growth Determine personal strengths and weaknesses related to productivity Uncover and maximize your highest level skills and talents. It isn’t about teaching you something new... It’s about discovering who you already are. Time How long do you take to get things done? Do you like to start early and take your sweet time, stopping to smell the roses along the way? Or are you a last minute crammer, constantly accused of “procrastinating”? The Do Zone DNA will help place you on the spectrum for how sensitive you are to time pressure. Your Time DNA report will assist you in understanding how to build a plan that embraces these time tendencies rather than shun or eliminate them. Ambience Do you keep your place tidy, or is it a mess? Surprisingly, neither one of those situations is necessarily good or bad for your productivity. What matters is that you embrace what works and avoid what doesn’t. The Do Zone DNA shows you how your environment affects your ability to execute. Your Ambience DNA report will help you design the work space that fits your inherent preferences, no matter how outside of the “norm” they may look for others. Personnel Build a team…or don’t. Either way, the Do Zone DNA shows you multiple ways to leverage other people’s efforts for successful outcomes, or how to maximize your productivity solo if that’s your thing. The primary variable here is you and how you tend to get more things done. Your Personnel DNA report will show you how you interact with others, what you prefer and how to avoid team environments that are potentially counterproductive for you. Execution Do you follow the rules or make them? Or do you just break them? The Do Zone DNA will tell you if rules and structure are a good thing for you, or an unnecessary hindrance. Not all rules should be followed all the time, and not all people should always follow rules. Your Execution DNA report will provide you the necessary ammo to know when you should be sticking to the script, and when you should be writing it yourself. Facts about the 4 elements: 81 unique variations encompassing a variety of DNA Profiles ~1% chance you and someone else you know have the same profile More than one year in development for this assessment Offer the Do Zone DNA to your mastermind, company, or networking group! We offer custom packages, partnerships, and incentives for those interested in leveraging the Do Zone DNA within their community in order to help more people get more stuff done. There are lots of ways for us to work together on this, but here’s one key point worth making… **We provide top tier training, support, and assistance on the topics of productivity, time management, business fundamentals, sales and marketing to your ENTIRE member-base COMPLETELY FREE OF CHARGE.** If you host, own, or control a group of 100 or more entrepreneurs, business owners, or employees, and you think they could benefit from getting more stuff done in less time, let’s talk. If you have a mastermind, networking group, large company, or an online or in-person community of any kind, let’s talk. I’m Josh Thomas, a 15+ year, battle-hardened entrepreneur and small business consultant. I’ve spent my entire career constantly chasing after the ultimate balance of time and value. Join me and shave years off your timeline to progress and results as we discover how to become the most elite versions of ourselves. I’ll share every single insight, tip, trick, tool, and resource with you both from what has worked for me before, and what I discover anew. And along the way, we’ll each get to know some of the best in the business and learn from them too! Starting a call center in Costa Rica as an American Ex-patriate, Richard has dissected hundreds of thousands of hours of sales conversations. In this episode, he breaks down a concept he calls micro-expression reading and how it can completely change the way you approach sales forever. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #thedozone https://youtu.be/EP4keCwVuRM https://youtu.be/EP4keCwVuRM?si=gXl5uyBA1IdROYqC

How To Master Cold Calling, Unleash Success In Call Center Ft. Richard B...

From Cubical to Leadership with Richard Blank

Amplifying Leadership Podcast Episode released! And as our topic for the month of October is about communication, this is a great episode to listen to. In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and Tara talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! To listen and find links to your favourite podcast platforms, please visit: https://amplifyingleadership.ca/podcast-%2F-ebooks Enjoy the show! PS: Enjoying the show? Great! As we do not currently advertise on our show, we have a tip jar to help us with the cost running this podcast. Feel free to give us a tip here: https://checkout.square.site/buy/TTEQAQQ54DFXWN3NQ342FGEC PPS: All our links: https://linktr.ee/twinlifecoaching #amplifyingleadership #twinlifecoaching #lead #leader #leadbyexample #conflictmanagement #authenticleader #leadershipskills #leadershipcoach #taralempowers #barbsempowers #communication #leadershipodcast #speech #empathy #conflict #presence #amplifyingwellness #attitude #teamwork

Episode 1 | Richard Blank | Communication and Culture

Richard Blank is the Chief Executive Officer for Costa Rica’s Call Cente...

The Feliciano School of Business at Montclair State University. A Costa Rica's Call Center visit. At the Feliciano School of Business, real-world business experience is a critical component of the students’ learning. The trip is intentionally designed with this goal in mind and a focus on addressing the five pillars of their program: • Inclusivity • Innovation • Impact • Immersive • Individual empowerment Driven by the single goal of transforming today’s students into tomorrow’s business leaders, the Feliciano School of Business has achieved a prominent place in the state and the larger region. Fully accredited by the AACSB, the School has over 3,800 students, and its six academic departments offer an array of degrees from a BS in Business Administration with 11 concentrations, to an MS in Accounting, to an MBA. Home to the Feliciano Center for Entrepreneurship & Innovation, the Ellyn A. McColgan Center for Student Services, and the 3D printing MIX Lab, the School offers state-of-the-art facilities and transformative learning opportunities for students. PROSPECTIVE TOPICS • Business of call centers and how to scale while competing against the likes of Amazon and HP • Keys to success in the service industry • Bridging the cultural differences [local workforce with global clients] • Leadership strategies for navigating uncertainty • Personal Reflections an ex-pat entrepreneur in Costa Rica" DATE AND TIME 16-May 3:00-4:30 ADDRESS Costa Rica's Call Center. Av 11, Calle 23, Barrio Aranjuez, San José, Costa Rica GENERAL THEMES Widening the Lens on Innovation - How are companies, countries and individuals driving growth through innovation ecosystem? How is the ecosystem leveraging industry convergence [R&D, technologies, AI, big data, work processes, and supply chains] to accelerate innovation, decarbonization, and next frontier industries? Is innovation typically internal, external, collaborative across different stakeholder groups? What have been successful pathways to commercialization? How has the ecosystem supported pathways to commercialization? How is systems thinking or design thinking used? Leading Through [Volatility, Uncertainty, Complexity, Ambiguity]: How are leaders driving organizational structures and leveraging culture to navigate disruption/transformation/crisis or seize an unexpected opportunity/innovate and what are some leadership strategies for pivoting during disruption. Using risk intelligence as a strategic planning tool and competitive advantage –What are future-facing approaches to assessing risks and opportunities [social, political, geopolitical, economic, environmental, or technological] Taking a systems and strategic approach to the United Nations SDGs – How are organizations leveraging creativity and innovation to solve challenges, ensure inclusiveness, align strategies with commitments, identify new growth opportunities and lower their risk profiles. Developing/aligning effective leadership styles that shift within different cultural or global contexts: How does culture influence leadership/communication styles; role of culture in talent attraction/retention; how do companies balance different offices and the respective country’s culture/leadership/communication styles? PROFESSORS Mr. Geoffrey Chellis • Professor of Experiential Learning • Board Member Montclair State University Advisory Board Geoff Chellis is also the President and founder of Expedia Consulting Group, a strategic marketing firm that helps corporate executives translate their business visions into results quickly. Geoff draws upon an MBA in Marketing at Northwestern University and 40 years of experience launching new business initiatives in the fast-paced worlds of pharmaceuticals and financial services. Through his consulting firm, Geoff has provided strategic guidance and management of over 100 new product launches at leading pharmaceutical firms such as Pfizer, Novartis and Lilly, along with numerous biotech startups. Previously Geoff has held senior Marketing positions at leading financial services firms such as American Express, Fidelity and JP Morgan. Geoff provides an objective point of view together with a simple and effective launch approach that expedite decisions, minimizes risk and maximizes results. He was featured as the “Launch Master” in the book The Change Maker’s Playbook by Amy J. Radin. Dr. Archana Kumar, Associate Professor of Marketing Archana Kumar is an Associate Professor of Marketing, teaching Introduction to Marketing and Retail Marketing and Management. Her principles areas of research are in consumer behavior, apparel retailing, branding strategies, electronic and mobile commerce shopping behavior and cross-cultural consumer behavior. Dr. Kumar research has been published in several referred journals including the Journal of Services Marketing, International Journal of Retail and Distribution Management and the Journal of Business Research. She is also the recipient of the 2007 Emerald Research Fund Award for Indian Management Research. Dr. Kumar is a member of the American Collegiate and Retailing Association (ACRA) and Marketing Management Association (MMA). Dr. Kumar has a PhD in Retail and Consumer Services and M.S. in Statistics from the University of Tennessee, Knoxville. She also has a M.S. in Integrated Textile and Apparel Science from Auburn University. Delegation Michelle Burri Arredondo Valeria Maya Matthew Varaklis Tyree Morris Trinity Corney Jayme Herman Erin Murphy Tun Yu Lam Abbie Lepow-Macario Nabihah Nadir Geoffrey Chellis Kayla Coleman-Yarborough Thomas Bansbach Devon Bishop Ishan Gune Amaris Williams Haeyoon Lee Archana Kumar Symar Camero Doona Chellis The Feliciano School of Business at Montclair State University offers a variety of programs for our students to study abroad with. Whether this is a short-term Faculty-Led program that allows a student to integrate a study abroad experience into their semester or a semester-long exchange at another institution overseas, we believe that Studying Abroad allows students a crucial opportunity to gain insights to our ever-changing world. These programs come at a variety of price points that make studying abroad more accessible to students. Depending on which program type you are interested in, students are eligible to utilize loans and grants that are typically applied to their semesters at Montclair State University. In our exchange programs, that means that you can attend a foreign institution for the same price as a semester at Montclair State University. In terms of our faculty-led programs, students can expect to pay a few thousand dollars for an immersive and highly guided experience in a country overseas with their classmates and professors. In addition, we offer a variety of scholarships and guidance to apply for additional scholarships that are federal, diversity-based, region specific, and so much more. Because of this, we encourage students to connect with Study Abroad advisors to discuss a course of action for affordability. The Feliciano School of Business at Montclair State University offers a rigorous and competitive MBA program that allows you to stand out in the market through the skills you gain in your program. One of the cornerstones of the MBA program is our integration of study abroad into your coursework to ensure that you are a standout amongst competitors in the workplace. This study abroad experience is included in the cost of your tuition and allows students to integrate their business skills directly into the world through hands-on engagements with businesses, charities, and organizations in different countries each year. This mandatory portion of the MBA programs allow students to experience cultural activities in the destination that they are visiting, to utilize their skills to help those who are less fortunate, allows practical applications of information learned in the classroom to global businesses, and lastly, students to gain insights of large corporations and how they function in different markets than the United States. https://www.montclair.edu/business/ Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://youtu.be/prcJZJnTm28 #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #MontclairStateUniversity #Feliciano SchoolofBusiness