Call center services Costa Rica.

When it comes to call center inbound service or an outbound outsourced telemarketing campaign in Costa Rica, the best strategy an outsourcing company could provide their clients would be to make sure that their bilingual call center service is reliable, of highest quality and carefully structured to make all outsourced campaigns very successful with a long term objective. Our bilingual Costa Rican call center encourages you to find out why our call center services will assist to make your company grow comfortably and financially.


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In a world full of outsourcing services and multiple call centers throughout the world, our Costa Rican call center services are regarded as in the top ten most proficient call center locations to near- shore in the outsourcing industry.


When most North American companies decide to use call services Costa Rica, they may consider a bilingual call center telemarketing campaign that comprises of inbound and outbound call center services. A small company may not have the proper resources or time to staff, train and manage an effective outbound telemarketing campaign. Our bilingual Costa Rican call center can offer any client complete call center software and call center services support to make Costa Rica’s Call Center BPO outsourcing a smart choice for your growing business.

Small and medium-sized North American companies that are looking to expand internationally must consider outsourcing call center services in Costa Rica to remain globally competitive. High business operating costs and global recessions are causing companies to lay off staff or refuse to initiate a good new idea because of the initial investment.

Outsourcing with Costa Rica’s Call Center will avoid downsizing your company after so many years of hard work and dedication. By taking advantage of our call center outsourcing services in Costa Rica, your company will not only double the amount of bilingual call center staff, but will be able to make the most of your internet and web site budget with our call center software services to help increase business in the 21st century.

Many countries provide outsourcing services and low cost call center agents, but may have poor customer feedback in regards to an unclear accent, poor attitude and especially the understanding of the North American culture. By considering a Costa Rican call center service, your company will be improving the percentage of a successful North American BPO telemarketing campaign in both English and Spanish. Costa Ricans take pride in a ninety percent literacy rate, a large influx of North American tourists and the luxury of a central time zone. In addition, a CEO located in the United States can take a non- stop flight and arrive in the capital, San Jose Costa Rica, in less than six hours from any major city location and be at our Costa Rican call center to visit their outsourced campaign and spend time with their dedicated bilingual call center agents. It makes sense to outsource your next BPO bilingual campaign with our call center services Costa Rica.

We know that what you are most interested in when seeking call center services Costa Rica telemarketing outsourcing partner in Central America is a company with state-of-the-art call center software and the highest level telemarketing training. Outbound telemarketing services in Costa Rica can be used to market to potential customers in the United States and around the world but will only be as effective as the equipment and training provided by the call center. We make sure that clearly defined needs are discussed before you begin a telemarketing or customer service campaign at Costa Rica’s Call which will focus on achieving your specific telemarketing goals. The most experienced bilingual outsourcing call centers should be those with high employee retention and an in-house script development team that will assist you with your call center services and make your BPO campaign a success.

In today's highly competitive bilingual outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what outsourcing call center to use for your important project. Leaving this to chance is not even an option anymore during a recession or rapid growth stage.

Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanoes or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Call center software Costa Rica.

We invite you to learn more on why our call center software in Costa Rica is the best solution for your next outsourcing campaign. Our call center software can handle any size outsourced campaign while our highly trained BPO call center management team can offer your business a proven method of expanding or staying in contact with your current customer base without the pressure, anxiety and time needed by your home office staff in hiring and training bilingual call center agents.

http://callcentersoftwarecostarica.com/page_builder.php?page=index.php

Our Costa Rican call center takes pride in providing a full array c of support programs for any sized outsourcing BPO call center. Areas of call center software Costa Rica include, among others: management, scheduling, monitoring, reporting, recording, database and especially tracking software. A bilingual call center is only good as their IT support and their ability to exceed the expectations of all of our clients that decide to outsource jobs like to Costa Rica’s Call Center.



To make a Costa Rican call center successful, a capable bilingual IT department must have the ability to provide a client sufficient reporting on a daily basis. If an outsourced campaign reaches over 100 seats, or even 1000 seats filled by call center agents, the more advanced the call center software, the better.

Telemarketing sales must be analyzed and reported through our advanced management software while scheduling and maximizing call center agent performance can be handled by our call center scheduling software. All of your previous constant worry of daily sales tracking is easily handled by our Costa Rican call center software. Your pens, pencils and notebooks cannot keep up with an established outsourced organization whose clients require and demand the best in call center software.

As your BPO outsourcing campaign expands, our call center software will be able to track your company’s growth in order to properly provide you detailed reporting. Costa Rica’s Call Center will provide a complete study of those methods and investments that will be available that will make your ROI very successful .

Unfortunately, the majority of advanced call center software is not provided free of charge or readily available on the internet. In order to properly control a call center or even attempt to launch an outsourcing campaign with call center software Costa Rica, the most important action would be to have the best in call center software made available to you to help maximize performance and profits.

In addition to providing call center supporting software to a telemarketing or customer service care campaign, Costa Rica’s Call Center has the best in call center software to be able to create, manage and run an IT department or a computer web design department. The most efficient bilingual Costa Rican computer programmer must have at their disposal call center management, database and technology software. Your outsourced SEO projects and our web site designers will make your outsourced campaign very successful and decrease the time to launch with the best in call center software Costa Rica.

A safe and secure database is essential in running call center software Costa Rica. Outsourcing with Costa Rica’s Call Center with regards to a database is at the heart of the call center. The database can be moved to any workstation anywhere in the call center. The first step for the IT department would be to obtain the software and hardware to set up the database. Afterward, the database software us placed onto whatever workstations will be used for the particular outsourced campaign, thus enabling the center to be utilized for multiple campaigns.

Call center software Costa Rica begins by populating the database with hot and cold lists of potential customers as well as an existing customer base for additional contact. Call centers rely on effective phone lines that are hooked up directly to call center software in the form of a predictive dialer, PBX for inbound calls or VOIP lines for outbound telemarketing campaigns. After the phones are linked to the database, a trial run of the technology is essential before calls are made to clients to ensure it is user-friendly and reliable.

Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be technologically secure, reliable and have the ability to outperform the same type of competition you may be considering in India or the Philippines, etc. for their lower cost structure.

Costa Rica has a very solid infrastructure, the only stable democratic government in Central America, very competitive labor costs and a bilingual call center job pool that is especially attuned to the North American culture. Outsourcing call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider call center positions as a transitional job or a dead end. Those other call center locations have attrition rates five to ten times greater than that at Costa Rica’s Call Center.

In today's highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanoes or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Call center solution Costa Rica.

Call center queue models are a vital aspect to any call center solution in Costa Rica and the entire outsourcing industry. Not only does queue represent qualitative insight to your BPO outsourced campaign, but our Costa Rican call center strongly believes a single call center is more effective at answering calls and providing identical customer service than multiple (distributed) call centers throughout the Far East and Asia that lacks a Spanish language capacity.

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When choosing the right bilingual outsourcing call center solution, many factors must be taken into consideration in order to make the most intelligent decision on which Costa Rican call center can fulfill your BPO outsourcing needs.

Central American call centers have earned a fine reputation for offering superior call center solutions in Costa Rica that range from simple bilingual customer service support to more demanding campaigns such as outbound telemarketing for sales or lead generation. For many North American companies looking to expand and to save money on their bottom line, a call center solution to outsource Costa Rica’s Call Center is a very sound out sourcing solution.

Call center managers and supervisors can make a big difference to your call center solution in Costa Rica. Any bilingual call center can operate in Costa Rica, but, which have the proper call center management team and IT support in place to properly motivate your call center agents to outperform other call center agents in India and the Philippines?

To ensure that your call center solution Costa Rica is a long term outsourcing success, our bilingual call center solution Costa Rica is to use real time statistics, analyzed data and detailed historical information combined with projected needs of our clients to generate precise schedules to meet anticipated call center staffing level needs. Our inbound customer service or outbound telemarketing phone calls can make all of the difference to your bottom line and your company’s defense during a global recession.



Another outsourcing call center solution in Costa Rica is to utilize cross-selling as a beneficial choice to increase sales during an outbound telemarketing campaign. Costa Rica’s Call Center has the ability to negotiate in both English and Spanish proficiently which will result in additional markets to penetrate as well as increased revenues opportunities.

A bilingual call center solution Costa Rica should always strive to be quality and efficiency driven, not a call center that offers service for the lowest cost, period.

Without QED in any outsourced BPO campaign, the chance of success and the return on your investment will decrease. Costa Rica’s Call Center makes it a priority that we assist the client in the best and fastest way. Our call center solution Costa Rica is to plan and operate skills-based-routing of calls within the call center departments to maximize performance.

The increased quality of communication between call center departments and managers produces, as an end result, satisfied customers and multi-skilled bilingual call center agents in Costa Rica.

Costa Rican call center management find an easy outsourcing solution when handling the calls by forming an organized multi-tier call support program for more efficient handling of customer needs. The first level offers professional bilingual call center agents, who greet the callers, answer generic questions, or forward the caller to the appropriate call center agent or supervisor for specific attention. Often, a call center solution Costa Rica could be to use an IVR (Interactive Voice Response) system that will provide recorded general directory information and options for the inbound or outbound call. If a caller requires more assistance, the call is forwarded to the second level, where more serious issues can be attended to by a Costa Rica’s Call Center manager or supervisor. In some cases, there may be three or more levels of call center support staff in order to provide the best call center solution in Costa Rica for your outsourced campaign.

All bilingual call center agents in call center solution Costa Rica require a certain amount of patience, empathy, and a sturdy set of vocal cords. Costa Rican call center agents are human and have problems like any other customer service employee. The call center solution is not to bring them to work and affect the performance of the agent. The pressure in a call center is demanding and it can be easy to get stressed out on a normal day at a call center, which may result in treating customers poorly. Call center managers at Costa Rica’s Call Center look for signs to identify an agent struggling with performance. The manager has the necessary call center training solution in place to adjust the agent’s mindset in order to maximize the call center agent’s performance and attitude while taking a call. The finest call center solution for an agent would be to relax after experiencing an uncomfortable call. The Costa Rican call center trick is to close your eyes, take deep breaths, find your composure, and calm down before the next call.

Call center solution Costa Rica always gauge what the call volume will be like for that particular day so that call center management will be properly staffed if it's going to be a very heavy business day. This helps eliminate customer hostility from spending too much time in queue or being transferred to different departments. This will keep us from having to call the customer back.

When the call volume is highest, a call center solution would be to walk the fine line between friendliness and professionalism when dealing with an irate customer. We always adhere to the call center and client’s guidelines for professionalism, but try and add personal touches to your call i.e., like using the customer's first name to sound more sincere and interested in helping the customer while avoiding dead air. Dead air makes people uncomfortable, and this will make the bilingual call center agent’s job harder.

Costa Rica's Call Center gives your company a call center solution in Costa Rica by offering more than double the amount of highly skilled and trained bilingual call center agents for the same salary and benefits as you would pay within your local area. The high demand for Costa Rican call center solutions has rewarded our call center with a large amount of highly qualified resumes of advanced bilingual telemarketers and empathetic customer service agents that have the desire to work with your company.

In today's highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanoes or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Outsourcing call center Costa Rica.

The future of call center outsourcing in Costa Rica is highly affected by globalization and an increase in Latino purchasing power. Outsourcing has assisted in making the business world become figuratively smaller that has a direct effect on the way international companies do business in the 21st century. With productivity and bilingual language skill levels becoming increasingly important to the bottom line, many United States companies are looking to Costa Rica’s Call Center to outsource their customer support. Even though most call centers in Costa Rica cannot offer rates as competitively low as other countries such as India, the Philippines and South Africa, Costa Rica’s Call Center boasts a more highly skilled and trained bilingual work force with greater employee retention, creating a consistent level of customer support for their offshore clients. You can easily balance your company's need for outsourcing with its economic goals by researching the call center market in Costa Rica.

Outsourcing call center Costa Rica offer bilingual call center jobs that are generally outsourced by most North American companies looking to expand. One of the most well-known is outbound telemarketing along with high quality customer service. From startups to fortune 500 companies all continue to outsource their help centers to call centers located in Costa Rica. Other outsourced jobs that are gaining momentum are jobs that are require ghostwriting work, market research, and web design and computer graphics. Outsourcing work is very beneficial to major companies when outsourcing to Costa Rica’s Call Center. By utilizing highly trained bilingual call centers agents effectively, the added time and energy can be focused in their efforts on taking care of some of the more important aspects of their business. The main argument to outsource is because it is much easier to outsource some work to a company than to hire full-time employees for the job for twice the salary


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Outsourcing call center Costa Rica is needed when North American companies realize that not all jobs can be performed in house and in order to grow, bilingual call center agents may be necessary.

Outsourcing has become so popular that it is a multi- billion dollar industry that continues to grow. Companies that decide to outsource bilingual jobs will allow work to be accomplished for less cost via outside labor sources located in Costa Rica.

Costa Rica’s Call Center specializes in hiring and training the finest bilingual call center agents in Central America.

When a company decides to outsource call center services, the reason may be from the need of additional bilingual manpower, reduced operational costs and expenditure of time in other departments such as human resources and recruitment.

Outsourcing call center Costa Rica allows companies to have an outsourced call center do the work for them and enables clients to grow at a comfortable pace. Once a mutually beneficial outsourcing contract is implemented and both parties sign, the process is set in motion. Telemarketing, customer service, compliance calls, survey calls are just a few services that Costa Rica’s Call Center offers clients for a fraction of the cost that they would pay locally.

While many companies prefer to outsource work, often this is done to Latino countries outside of their home country. “Near-shoring” is a solid decision when outsourcing call center jobs in Costa Rica. Call center jobs create high paying salaries in Costa Rica. Outsourcing call center Costa Rica has supplied companies that decide to outsource to Costa Rica a very large labor pool specifically designed to accommodate inbound and outbound BPO processes.



When a company decides to outsource call center Costa Rica, the company should first determine what the company's needs are before seeking an outsourcing partner in Costa Rica. The most successful outsourcing relationships in the field of customer support are those where the outsourcing partner handles only specific tasks as determined by the hiring company thus creating a streamlined procedure that can easily be developed and managed abroad. The most important aspect when outsourcing is the cost-effective sector in your customer support team and company's monitoring policy. Costa Rica’s Call Center may operate in a different time zone than the client’s home office, yet are able to monitor calls at random for quality assurance. This crucial step will create a sense of familiarity for your customer base, which may instill a higher level of confidence, particularly when dealing with more difficult service questions.

In today's highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish-English language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanoes or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Outsourcing Costa Rica. Bilingual direct mail campaign can open new markets for your company.

Our outbound telemarketing calls can be used to make independent sales or applied as a follow up procedure to your mail campaign. Once a potential customer has received and looked at your mail, they may not have the intention to act, so a quality telephone call increases their level of interest. We are able to make appointments for you to visit a customer for personal assistance or distribute the qualified leads to your sales force in real time.

http://www.costaricascallcenter.com/direct_mail.html

To make a great first impression, our call center’s web department can customize marketing templates to create professional, high-quality promotional material containing your company logo and messaging. Let us create a smart design that deserves a second look and not be regarded as 'junk mail' at first glance. Often this activity needs expensive professionals, Costa Rica's Call Center will offer a low-cost solution to write, design and implement your direct mail campaign.

The intention of your direct mail campaign is to generate a response that can be measured and handled properly while clearly defining the objectives of your target market .The best response method is calling into our call center with a specific toll free phone number to provide basic, well qualified customer service and maintaining a complete record of the result of the calls.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Outsourcing Costa Rica. Bilingual call center agents will make your seminar a success.

We are diligent in sending out a confirmation email for those that register on line or over the phone when contacting our call center. If they choose to sign up online, they will receive an immediate follow up phone call for verification. We are able to create a discount enrollment program before the established deadline, such as an early bird registration or Costa Rica's Call Center can easily handle the volume discount calls to an organization at same time to sign them up. Our services can also include the assistance with transportation choices, corresponding costs or any matter that needs addressing to attend the event.

Costa Rica's Call Center welcomes all public speakers to use our call center to make your seminar efficient and successful. We are able to assist your event with a sales force, dedicated follow up structure and specially designed promotional literature. All contact during the registering process can be made in English and Spanish allowing you to reach a broader spectrum of potential clients.Gathering data and prospect information should be an important part of the seminar process and should be used to its full potential. At Costa Rica's Call Center, we develop a pre-qualification questionnaire prior to the event, and then implementing a well-developed post-event follow-up program that will increase the attendance and revenue. As the seminar date approaches, we will use our detailed callback list to make reminder calls and send emails before the event. Time is crucial to motivate the registrants who are late paying and to reduce buyer's regret. This process will analyze past cancellation and no shows to improve the registering process.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


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Outsourcing Costa Rica. A perfect script can make a bilingual salesman shine on the phone.

Our call center has adopted the adage that strangers are friends who have not met yet. Unique strategies are specifically created to get the client's attention and establish an interest within the first 20 seconds of conversation. We are aware that a percentage will hang up regardless of what is being said and, with that in mind, we will implement a tactful questioning defense with strategically placed pauses to keep potential customers talking.

Script development is an art. Many great scripts have been created at Costa Rica's Call Center to prepare our agents to read with conviction, make the sales presentation sound sincere and move a conversation forward towards a close. Yes, some people are born with a charming personality and natural communication skills. Even Hollywood movies glorify telemarketers that sound glib on the phone and close on the first call. Our telemarketing agents are so confident in the communication tools they have been given that they smile when they dial.

Our strategic rhetoric will decrease the percentage of rude hang-ups while keeping the conversation interactive and interesting for the client. All scripts are written to sound like the customers were actually looking forward to the call.



Once we get started, our experienced script development team will need to ask you many detailed questions, which will provide us with the information we need to perfect your telemarketing plan. All scenarios will be written into different types of dialogues and accessible for when a rebuttal arises. Your script will be structured to place the telemarketer ahead of the client so we can address their upcoming questions or concerns effortlessly and move forward. Before a single call is made, we will forward the first draft to your attention for review and comments. If necessary, we will make all necessary revisions and provide you with a final script for your approval. The options for your script may vary depending on need and contact. For example, we are able to produce scripts for a first time call or a two call close script when a potential customer calls you back.

Our experience has shown that a percentage of small companies that launch their own phone campaign place very little consideration into the telemarketing script itself. The attempt is respectable, but after long days on the phone and not accomplishing the desired results, most come to know that telling is not selling on a phone call. A checklist of products and services with a polite introduction may work occasionally, but the majority of people are numb from telemarketers before they can get through a presentation. Once we enhance your script, your dialogue will move to the next phase of communication. As a value added benefit, your telemarketing script is included free of charge with any Costa Rica's Call Center telemarketing campaign.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/creative_script.html

Outsourcing Costa Rica. Bilingual virtual executive assistance is the future.

Your personal Costa Rica's Call Center Virtual Executive Assistant can be an important part of your team by providing all of your clients a great first impression through a warm welcome. You can choose from a structured long-term format or convey daily instructions as needed. Think how much it will help you financially by organizing your calls and being able to prioritize your communication. Every Virtual Executive Assistant that you outsource will commit to the fundamental knowledge of your business in order to sound professional and to thoughtfully cater to your clients in both English and Spanish.

Our Costa Rica's Call Center Virtual Executive Assistants are trained to give compassion for your demanding work and increasing responsibilities. We would like to relieve your stress by assisting in completing all of your necessary tasks.

Your own reliable and well-trained virtual receptionist expects to work under pressure, time constraints and knowing the importance of limitless patience when it is crunch time. We can handle anything from sending emails, resetting appointments and making your travel reservations. All you have to do is let us know what you need accomplished for that day and will get done.



Are there times when you are a slave to your mobile phone? Invest your valuable time handling immediate business instead of answering calls that can be filtered for you and addressed at later time. During the call, we would be able to ask your predetermined questions depending on the type of client and response you desire. How many meetings have you sat through where your important client had to listen to a voicemail and wait for a call back? That alone can cool the client's interest or put out the fire entirely. Your personal Costa Rica's Call Center Executive Assistant will professionally answer every call and immediately send messages to you by text, email or phone depending on your preference.

It is understandable that many businesses have a full time receptionist in place and may need additional help. All sizes of businesses have, at one time, missed a very important call, took too long to answer the phone or the worst-case scenario, having a client on hold for a long time until a receptionist could attend to the call. . It is a fact that the majority of people calling to inquire about a product or service will not leave a message if they encounter voicemail. How much is each client worth? Let Costa Rica's Call Center handle your overflow of calls or receive calls for a specific project or assignment so that every client is given proper attention.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/virtual_executive.html

Outsourcing Costa Rica. Bilingual focus group studies are the keys to knowing your customers.

There are certain types of surveys that are conducted that elicit information with the underlying intention of making a sale. In this particular instance, Costa Rica's Call Center will create an increased awareness of your company's products and
services while completing the survey. The ability to provide your company with direct feedback from the customers can provide a sales force the right information to close a deal and combat any rebuttal. Help your sales force by eliminating wasted efforts on outdated, unprofitable.

Our objective is to assist in creating a tailor made survey to achieve all of your company's information objectives. Your Costa Rica's Call Center Survey team will be trained to carry out all calls in a non-biased, no pressure tone in order to
know the true feelings of your customer. The outcome will not be tainted by influencing or misdirected questions so we may obtain the correct information for your company’s growth. Our personal contact will generate a true first hand impression by each prospect, and we will deliver this high level of information to you for immediate action.

Acquiring new customers is 10 times more difficult and expensive than retaining old ones. Our carefully crafted surveys are used to tactfully remind your customers of the high value they are to your company. We will identify issues that are critical to developing old customer retention and uncovering their concerns, which would prevent a loyalty factor from deteriorating.

Costa Rica's Call Center realizes that in an increasingly competitive market, returning to relationships that are more personal with customers can be a genuine competitive advantage. While most companies dread an unhappy customer, we welcome all clients to vent any frustration they may have about your company or industry. By listening very carefully, Costa Rica's Call Center will provide you with invaluable constructive criticism that can be corrected immediately to stop potentially lost revenue and to boost customer satisfaction.



Costa Rica's Call Center understands that self-monitoring may be unavoidable for a company. Sometimes, a discreet departmental survey can be an important follow-up call to a customer that may give insight to your sales team's performance or which customer care representative is giving their best with a demanding client. We have the ability to not only collect data for you, but we have the ability to make sense out of it, offer recommendations and understand how you compare to your toughest competition.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin
beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/surveys.html

Outsourcing Costa Rica.Bilingual appointment setting targets both English and Spanish markets.

Does your company rely heavily on appointment setting for growth and profit? Do you invest a major part of your marketing budget to make it effective? At Costa Rica's Call Center, our appointment setting service will give you an advantage before your competition can have a chance to present their product or service. We will work through and familiarize ourselves with your work schedule by utilizing a shared, easy to use online web calendar. Costa Rica's Call Center will keep your appointment machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next meeting.

Our appointment setting services will take care of producing qualified meetings with many potential clients in both English and Spanish. Let our first impression turn a cold call into a warm introduction that produces revenue and referrals for your business. Appointments are set with the decision maker only, period. Costa Rica's Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm appointment that is waiting for you.



Our Costa Rica's Call Center telemarketing agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific appointment setting campaign, we always assign the telemarketers that are best suited for your individual program. As we hire and train your appointment setting telemarketer team, we particularly look for candidates that have the ability think on their feet while asking your predetermined qualifying questions. More importantly, extensive note taking is made during the life of the conversation to uncover specific interests or concerns that can prove to be an invaluable tool when you enter into your first meeting. Our agents have been specifically trained to ask for an appointment on every call and to report on why an appointment has been rejected for further campaign analysis and strategic improvement.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/appointment_setting.html

Outsourcing Costa Rica. Bilingual fundraising can double your donations.

Up to four reminders are sent via email as well as multiple courtesy calls. A personal contact can succeed after a direct mailing. We leave moving and heartfelt messages to raise the probability of receiving a gift. Your Costa Rica's Call Center telemarketing team will communicate very clearly your values and fundraising goals to each individual for added confidence. As a final point, we use this occasion to build better long term relationships with the donors and their personal referrals for bigger fundraising campaigns in the future.

Bilingual fundraising can double your donations.

Costa Rica's Call Center will organize your fundraising campaign with a team of highly skilled bilingual telemarketers, create and design your promotional material and most importantly, maximizing the amount of revenue donated verses amount invested. Our Costa Rican call centers are dedicated in building lasting and supportive relationships with selected organizations whose effort symbolizes noble humanitarian causes.

At Costa Rica's Call Center, we are capable of setting up several systems for pledge fulfillment. All donations will be documented for you organizational records and sent daily for your review. Our fundraising system is influenced by our strong value system. It is this underlying principle that guides our conduct on every phone call while abiding by all appropriate laws.

Your fundraising scripts are precisely written to advance the donor to more generous amounts of giving so they will feel good about the experience. All initial contacts will initiate an effort to triple the past donation and if the donor declines, we are prepared to uncover a more comfortable sum. Our level of boldness will depend upon the donor's initial interest and reaction to the opening amount asked. Our pinpoint strategies use information from demographic and market studies against your database of past donors in order to understand the precise communication needed to receive the donation.

We recognize how significant multiple reminders are for your campaign. Our web department can give your newsletter or website the essential boost to get their attention.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/fundraising.html

Outsourcing Costa Rica.Bilingual customer service is the key to Latino markets.

We clearly understand the importance of minimizing handling time on the phone while still offering exceptional service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica's Call Center wants you to feel more secure knowing that your Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

Costa Rica's Call Center, we are convinced that making a high quality phone call makes more logical sense than cutting a call short to make a daily call quota. We train our team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction. A thank you for the customer‘s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your customer support.



Costa Rica’s Call Center (CCC) is a state of the art outsourcing company located in the Central American country of Costa Rica. Our focus is to personally offer key telemarketing services to small and medium sized companies looking for a proven method of expanding their business. Costa Rica’s Call Center gives any company a competitive advantage by providing our clients more than twice the number of highly trained and educated bilingual staff for the same price as they would pay withihttp://www.blogger.com/img/blank.gifn their local area.

In addition, Costa Rica’s Call Center stays focused on managing no more than a hundred seat call center, one campaign at a time, in order to properly control quality, performance and positive employee morale.Once capacity is reached, another call center will be created in order to keep our results and expectations consistently high.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

http://www.costaricascallcenter.com/customer_care.html

Costa Rica's Call Center's bilingual lead generation is the key to growth.

Since sales people are typically the highest paid non-executive employees in an organization, it makes sense to provide them pre-qualified leads so that their production is highest by selling and not by cold calling. Identifying and qualifying a prospect can be an expensive and complex task. It becomes even more so if you do not have mechanisms in place to capture that information for a sale.

Outsourcing Costa Rica. Bilingual lead generation is the key to growth.

Costa Rica's Call Center assures that we will inform, pre sell and qualify each and every potential client to maximize the lead acquisition of your lists in both English and Spanish. That is our word. We go into every call believing in a sale and if they do not end the call during the course of the presentation, they may be interested and need a little more convincing.

Every name costs time and money and must not brushed off the phone or wasted. The lists are not extinguished on the first call as they are worked diligently and kept current until all potential leads are in your sales rotation.



There will always be a set of well-matched candidates for the purchase of your product or service within a larger set of poorly matched candidates that must be filtered. The logical question is, do you personally have the time and energy to achieve new leads and reconnect with all prospects, including past and current clients? Your solution is to leave the prospecting calls to us so we can supply qualified hot leads, define the interest gauge of the prospect and determine the sales potential for you.

As you would expect, a pertinent information checklist will be verified and double-checked for quality during each phone call to increase your odds of reaching the proper person by phone and those that want to do business with you. Our agents are trained to carefully repeat the information provided by the client so that both parties will avoid costly mistakes. At Costa Rica's Call Center, we like to ensure that the client was sincerely listening to our proposal and that their cognitive reasoning ability has been tested and verified. Every contact we make on the phone is not considered a lead, only those that show a real interest in the product or service you are offering will be delivered.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

http://www.costaricascallcenter.com/lead_generation.html

Outsourcing Costa Rica? It may be a wise move during a recession.

Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be secure, reliable and willing to out perform the same competition that you are currently considering. Costa Rica has a very solid infrastructure ,stable democratic government, very competitive labor costs and a call center job pool that is especially attunded to the North American culture. Call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end company. Turnover at these other locations are five to ten times more than in Costa Rica. The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.

In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore.

Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive “near-shore” outsourcing solution. Most importantly, you can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local economy. The potential savings and benefits will make your outsourcing campaign a very wise business decision.

In addition, unlike other traditional call centers, Costa Rica’s Call Center stays focused on managing no more than a hundred person call center, one outsourced or inbound customer oriented campaign at a time in order to properly control quality, performance and positive employee morale. Once capacity is reached at one of our call centers, another location will be created with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/why_costarica.html

The essence of call center telemarketing training.Outsource Costa Rica.

From day one, our new agents go through our specialized Early System Programming (ESP) where we train agents in increasing their level of intensity and persistence of behavior. Many courageous people initially display an interest in making cold calls, but not everyone has the ability to be a professional telemarketer. A person may be highly intelligent according to a more conservative definition yet unmotivated to dedicate this intelligence to certain telemarketing campaigns.

The essence of call center telemarketing training.


At Costa Rica's Call Center, we are confident enough in our expertise that we are willing to disclose a sample of our training for the curious. Our advanced telemarketing course has been highly rated for our extensive knowledge of interpersonal communication, conflict management and phonetics. We invite you to discover why Costa Rica's Call Center ranks among the best in communication techniques for Costa Rican telemarketers.

The Psychology of selling over the phone will be the initial topic covered. The trainee’s mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality phone calls a day. Each trainee’s fear of telemarketing is addressed openly and resolved with compassion. Prevention for burn out is discussed and will be closely monitored daily for each trainee. This key observation will filter out potential quitters while promoting career team members for your company. At Costa Rica's Call Center, we are not hard on our trainees, we hand pick and train them to work hard at making your campaign successful.

Phonetics is often discussed and is encouraged as an ongoing study for mastery. Tape recorded practice calls are made during every training session and will cover level one (easy close) to level five (non-stop rebuttal) types of calls. An analysis provided from a detailed checklist will judge the tone, rate, pitch, duration, pause, pregnant pause, delivery and timing of open and close-ended questions. Video taping a phone call in progress involves the same phonetics study along with non-verbal communication to understanding how body posture, facial expressions, hands as an illustrator and motion can dramatically improve a voice and projection Trainees must be a third party observer in order to make the necessary mental changes themselves. The only way anyone can make great strides in self-improvement is to be humbled by their own criticism. Self monitoring and reflection is what will make your telemarketing team rank among the most proficient sounding in the business.

The telemarketing script will be transferred on to a second sheet known as a call map for easy call navigation and training. We use a straightforward flowchart to highlight critical decision points and familiar objectives during the structured conversation. Acknowledging when they ask a good question is used methodically and is essential in promoting additional conversation. Silence can be instrumental when used tactfully on the phone. Deliberate pregnant pauses are incorporated in our pitch and highlighted on the call map as an advantage for encouraging the client’s participation.

A mandatory quiz at the end of every training program is necessary to make sure that the agents know how to handle our system and have a confident understanding of your material taught that day. The campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all team members. As the training is near completion, several test calls will be made to you for final approval of the script and our team members’ ability to properly speak for your company.

Costa Rica's Call Center operates all training sessions in a low pressure environment. In the beginning it is very important to build a comfort level with our processes before they are on their own. During this stage, they have to get comfortable handling issues very quickly before they are approved to make a single call for your company. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time.

Our Costa Rican call center covers all aspects of foundation training. We have the passion to train and mold raw talent while building the team’s self-esteem and confidence. Even if we hire agents that have been telemarketing for some time, we still need to teach our methods proprietary to your campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.


http://www.costaricascallcenter.com/advanced_telemarketing.html

Need tips on telemarketing and cold calling?

A telemarketer that rushes through a script for fear of rejection can never match up equally to a well trained sales executive. Try to represent yourself and your company in the best light when selling your product or service.

I know it is tough to pick up the phone. If you are in need of some advice, tips or just motivation to make your calls,let me know. I would be glad to help.

A carefully crafted script, coupled with motivational training, will mentally prepare your personality to make the maximum number of completed sales each day. One extra lead can make all of the difference to your company’s bottom line and growth.

Only the most dedicated, quick witted and endurance driven individuals will be successful. You need the skills to successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale.



Good luck, and remember to smile when you dial.



http://www.costaricascallcenter.com/advanced_telemarketing.html

What is a Costa Rican Call Center’s secret to motivation?

Money will always motivate employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. A call center agent will make a consistent, effective contribution to the campaign’s success in order to insure that their paycheck continues.

If the agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the calling script.

We reinforce their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.



http://www.costaricascallcenter.com/motivation.html

Costa Rica’s Call Center (CCC)

http://www.costaricascallcenter.com


In addition, Costa Rica’s Call Center stays focused on managing no more than a hundred seat call center, one campaign at a time, in order to properly control quality, performance and positive employee morale.Once capacity is reached, another call center will be created in order to keep our results and expectations consistently high. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica.

Costa Rica’s Call Center (CCC) is a state of the art outsourcing company located in the Central American country of Costa Rica. Our focus is to personally offer key telemarketing services to small and medium sized companies looking for a proven method of expanding their business. Costa Rica’s Call Center gives any company a competitive advantage by providing our clients more than twice the number of highly trained and educated bilingual staff for the same price as they would pay within their local area.

Outsourcing Costa Rica. Plenty of IT jobs at Costa Rica's Call Center.

Costa Rica’s Call Center IT Employment Opportunities

costaricascallcenter_jobs@yahoo.com

Costa Rica’s Call Center is always open to meet new prospects to join our team at all levels for a variety of campaigns. Imaginative web designers, sharp computer programmers and SEO experts are encouraged to immediately contact our human resources department.

We will carefully evaluate each applicant’s education, abilities and personal goals. Age and gender will not deter us from selecting the top candidates for a campaign. Our call center’s Executive Officers personally encourage you to receive the best in career development in Costa Rica.

Contact us today to begin your future with our company!

We look forward to hearing from you.




http://www.costaricascallcenter.com/employment.html

Work in a bilingual call center and play in Costa Rica.

We will carefully evaluate each applicant’s education, abilities and personal goals. Age and gender will not deter us from selecting the top candidates for a campaign. Our call center’s Executive Officers personally encourage you to receive the best in telemarketing training, call center work environment and career development in Costa Rica.

Outsourcing Costa Rica. Plenty of jobs at a Call Center.

Costa Rica’s Call Center Employment Opportunities

costaricascallcenter_jobs@yahoo.com

Costa Rica’s Call Center is always open to meet new prospects to join our team at all levels for a variety of campaigns.

Executive secretaries, customer service agents, teachers, expatriates , highly skilled telemarketers, imaginative web designers, sharp computer programmers, anyone who believes that their skills can enhance a campaign are all encouraged to immediately contact our human resources department.



Contact us today to begin your future with our company!

We look forward to hearing from you.




http://www.costaricascallcenter.com/employment.html

Telemarketing Professor in a Costa Rican Call Center.

Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.
In anticipation of CAFTA, Mr. Blank became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California to expand Costa Rica’s international telecommunications and business appeal. Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

At the beginning of the decade, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past nine years. In addition, Mr. Blank has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.



http://www.costaricascallcenter.com/page_builder.php?page=richard_blank.php&Lang=EN

Outsourcing with Costa Rica's Call Center.

http://www.costaricascallcenter.com


Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. At the beginning of the decade, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past nine years. In addition, Mr. Blank has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.

Costa Rica’s Call Center (CCC) is a state of the art outsourcing company located in the Central American country of Costa Rica. Our focus is to personally offer key telemarketing services to small and medium sized companies looking for a proven method of expanding their business. Costa Rica’s Call Center gives any company a competitive advantage by providing our clients more than twice the number of highly trained and educated bilingual staff for the same price as they would pay within their local area.

In addition, Costa Rica’s Call Center stays focused on managing no more than a hundred seat call center, one campaign at a time, in order to properly control quality, performance and positive employee morale.Once capacity is reached, another call center will be created in order to keep our results and expectations consistently high. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica.


In anticipation of CAFTA, Mr. Blank became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Selway Global Communications, Tempe, Arizona to expand Costa Rica’s international telecommunications and business appeal. Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.