Outsourcing with BPO Costa Rica’s Call Center will show immediate results in your company’s bottom line. Highly trained bilingual telemarketing agents can easily replace your local talent on the phone, contacting clients & media, doing presentations, and generally "selling" the idea, product, or brand in both English and Spanish. In addition, outsourcing jobs in executive administration is a smart option as well. Highly skilled bilingual agents are hired and trained to feel most comfortable managing the paperwork side of the outsourcing company and can be seen as a positive extension to the home office. The whole idea is to make sure that every position in your company has the best person managing it that you can afford, whether it be local or “near-shore.”
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Call center telemarketing services come into play when business is booming, the inbound phone volume is too large to handle each individual call, and you are running full speed ahead to keep up with hiring, training and customer service.
Outsourcing to Costa Rica’s Call Center can easily solve your concerns as your company reaches this critical mass. The outsourcing industry continues to grow by 25% every year. And, there is good reason for this. Since your business competition has made the logical choice to continue building momentum with highly trained bilingual call center agents as a necessity, would you deem to fall behind in an ever growing competitive global market place ? Call center telemarketing services should be the future of your company’s growth and survival within the Latino and Anglo-Saxon markets.
BPO outsourcing is actually easy when choosing a call center telemarketing service and is most effective solution for small to medium size companies. Many business owners outsource telemarketing and customer service positions which cost the most and generate the most amount of money for a growing company. Costa Rica’s Call Center agents are, in essence, the client’s “employees” and are held accountable for stellar performance and top quality presentations.
Using call center telemarketing services is usually the first contact an outsourcing company will have with a prospect or client, and it is important that the company retain control over this function. Outsourcing your lead generation process has been shown to save money, time and open new prospects in the emerging Latino market via bilingual call center agents.
In the 21st century, many companies are thinking outside of traditional means of business while aggressively looking to get the best price and the best performance for their dollar such as outsourcing jobs to Costa Rica’s Call Center. As companies decide to outsource call center telemarketing services, it is very important to have a call center comply with your set company policies and procedures. A competent call center will make sure to utilize these steps before deciding to hire a single bilingual call center agent.
Call center telemarketing services is a method of direct marketing in which a bilingual call center agent solicits to prospective customers to buy products or services. Many call centers use predictive dialers to enhance a telemarketing campaign through recorded sales pitches programmed to be played over the phone. Potential clients will choose an option and will be connected to a live bilingual call center agent to further assist the client. Many times, call center telemarketing services is a process that often involves two or more calls. The first outbound or inbound call should determine the level of the customer’s needs or interests. The final outbound or inbound call is intended to motivate the customer to make a purchase or some sort of commitment to the company. The strict qualification process is implemented to classify which customers are most likely to purchase the product or service and those that should be taken off a calling list.
Costa Rica’s Call Center prides itself by offering highly trained telemarketers that can comply with any outbound campaign procedures. Cold calling is often very rewarding and easy for a Costa Rica’s Call Center bilingual telemarketing agent. With an effective script and proper telemarketing training, the call center agent is often welcomed, interacts in a proactive conversation and experiences a lower rate of rejection than other call center agents that are not as properly prepared.
At Costa Rica’s Call Center our executive script writing team seeks to uncover and develop techniques to lower the rate of rejection and convert more calls into clients. Those who are well trained by our call center experts know that their approach needs to be perfected in order to probe discovery while trying to uncover whether a suspected prospect is interested and therefore a qualified prospect. Advanced rhetoric is used to build trust and uncover the reality of whether there is a solid match between the potential client and product or services our call center client’s offer. The outsourcing company must be able to provide the Costa Rican call center a high quality, up-to-date and scrubbed database consisting of qualified prospects that will have a strong interest in the product or service being sold.
In today's highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanoes or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
