If nobody comes back the next day to work, than a mean CEO does not have a company nor leverage! The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

Don Williams: How can we support you? Yeah, what, what can we do for you? Richard Blank: Huh? Once again, just sharing ideas on your show today has been fantastic, and just following your works there. But if anybody wants to come visit me in Costa Rica, that'd be great. I have a lot of suggestions for you. Don Williams: I'm coming. , I'm coming. Yeah. I don't speak idly. I'm coming. So, Richard Blank: so my main thing on your platform is just to let people know, not to be footloose and fancy free, but if you do have a. If you do have these intuitions and you have something that is pulling you towards something, I think you should follow through on it. Maybe not 100%. Maybe dip your toe and test it to see if there's a positive reinforcement there. And then also, maybe not just to chase money, because as well as I am doing, I'm also feeding 150 families a month and I get to meet their parents and their kids and they come to me and say, thank you so much and, and, and don't kid yourself when I meet one of my agent's. You don't think I'm gonna tell 'em how great Don is? Like for 10 minutes, embarrassing the daylights out of 'em because it's just paying it forward. And even at my high school, which was the ones that really encouraged me to study these languages, I, I set up a second language scholarship. I've been doing this for the last six years, so a senior that graduates, I'll pay for their books there freshman year. And so for me, I, I, I love giving back to those that gave me momentum. I really believe in. So as much as people work at this company, they're working with me, they're not working for me because check it out. If nobody comes back the next day, I don't have a company. It's like that kid at Chuck E. Cheese with no friends on his birthday. So, you know, the, the market speaks and the fact that I've been in a very competitive industry for my own business 14 years, and I've grown to this extent. Really, I have a luxury of a track. And so I don't really need to prove anything I've, I've done more than enough to reassure myself that I made the right decisions, but besides missing my family and living 3000 miles away from my parents, maybe I did some selfish decisions. But I also know about having a life that could be fulfilled. I probably would've been successful in any sort of vocation that I took, but the fact that I have a wonderful story to tell at cocktail parties. And none of my friends. And you know what's funny? When I go back to Philadelphia for my reunions and all of my friends are so extremely successful, but each one of them has said to me, I, I wish I tried that one thing at least for a little bit when I was younger or I had the time or I had the finances and. I don't wanna lecture them, but once again, all of us get a hundred years on this planet. How do you want to do this? Yeah. And my young Richard used to read stories about leaving castles and slang dragons and saving princesses. I, I wanted my adventure. I wanted to conquer mountains in seas and deserts, but what can you really do in the 21st century? There's really not much you can really explore, and so just like great grandma and great grandpa decided to be a nomad and to try something just where I couldn't use my family's connection or my friends couldn't give me the introduction, I literally started from scratch. And as much as I might have started from home play compared to second or third base, , that's fine because it was a 100% Richard story. Don Williams: There you go. Love that. Okay, well I think we're at the finish line, young man. I have so enjoyed having you on the show and I reserve the right to recall the witness. I want you to come back and we'll do it again and we'll talk about something else. Richard, thank you so Richard Blank: much. Had the best time, Don. Thank you. The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur https://youtu.be/uhq2j2EpdFk https://youtu.be/GTK4upZfKag https://youtu.be/8DuZxX9Xnqo https://youtu.be/JQJBV7YIoO4 https://youtu.be/NALFZ9fAnYM https://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://youtu.be/YvPvFZ2NtNs https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://player.fm/series/the-proven-entrepreneur/richard-blank