Pinball Machine Collector Extraordinaire. #gamification #pinball #CallCe...

Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key to Connecting in Sales - Richard Blank Ep 379 There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier. A Life-Changing Opportunity: Moving to Costa Rica And so when I graduated college, I was kind of lost still. I worked for the importers of Corona and family business. But doctor, when I was 27 years old, my cousin gave me a one in a million opportunity. He said, Richie, why don't you come to Costa Rica and work at our buddy's call center for a couple months and teach English? Well, you understand psychology. If you can get past your parents' guilt, if you can build on momentum, If you're already on your 99th positive reinforcement, how many different tell signs and stars being aligned do you need to see? before you move forward and do this. Humor, Training, and Self-Assessment in Language Learning The English classes were very easy because they were very entertaining. And kind of like a comedian that puts material out there and starts shaving it to give himself a perfect five minutes, trained over 10,000 people and doing it over two decades. I got over two hours of material and I can go a full eight hours if we want to do role playing, implement things in practice, but I can give you a solid two full hours of soft skills and phonetic micro expression reading and certain sort of rhetoric and delivery and vocabulary psychology of making the call. And so not tips or tricks, but things just to get you refocused again, because of all the zigging and zagging and the distractions. And then on the flip side, when we listen to your calls in our quality control department, we have the luxury of recorded phone calls. So just like a mirror, These agents can hear themselves and they will know if they cross talk interrupt too loud, too soft, too fast, too slow. Did they forget the military alphabet when reviewing the email address? What about your transitional sentences. Pinball Machine Collector Extraordinaire I am so proud to say that I'm the largest collector of American pinball machines in Costa Rica. I got a total of 15 machines right now, six jukeboxes, an air hockey table and assortment of all the machines. But yeah. I'm a generation Xer. I was born in 72. So I grew up in the seventies and eighties where the arcades were the best. Now the machines, a quarter could last you a half an hour, but a pinball machine that quarter or even 50 cents could be gone in a minute. So it was too much of a luxury for me. And I just didn't really understand the games yet, but fast forward a couple of years ago, started my business, had the space, had the income, and I went treasure hunting. It's interesting. I love arcades. They don't exist anymore. And so in Costa Rica, there'd be a lot of arcades that were out of business or just people that were just selling their machines. So I'll just get my boys, get a truck, drive four hours to Perez Zeledon. And the next thing you know, I'm pulling out a 1990s last action hero data East Arnold Schwarzenegger pinball machine out of some dude's bodega. https://youtu.be/CSqlVi6Ju6I https://youtu.be/HrXQE7EWBC4 https://youtu.be/-rfgevs7CRc https://youtu.be/09eHJkZG_4I Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Dr. Kimberley Linert A Behavioral Optometrist who has helped thousands of people over the last two decades accomplish their Vision and Goals. Dr. Linert has mastered the process of helping people to attain superior health and real happiness in all areas of their life. After practicing Dr. Linert’s techniques people perform at their highest potential while enjoying their extraordinary journey. In what areas of your life could you see improvement? Pick up a copy of her book today! Dr. Kimberley Linert is a pioneering doctor in Behavioral Optometry, founder of Optic Brainfit Foundation, a world-class therapy that combines traditional vision therapy with brain and movement therapy for life changing results. Her unique teachings have reached CEO/C-Suite Executives to Elite Athletes, high achievers looking for the leading edge; to youth, people with special needs/learning difficulties to brain injury survivors to the elderly. Kimberley is the creator/host of the internationally acclaimed, Incredible Life Creator Podcast. For 30 years, she has been the leading voice in what it means to live and lead an ‘incredible life’ personally & professionally. The depth & breadth of her interviews have helped us to explore & navigate our world through the eyes of change agents, rabble-rousers, luminaries, big thinkers, instigators, peacemakers, influencers, inventors, & influential personal development visionaries, Dr. Linert goes beyond reporting on change–to CREATING it! Given her extensive training as a doctor coupled with 3 decades of personal & professional development training she shares practical insights for igniting a healthier, more prosperous society & a better life, i.e. an Incredible life! People are multi-faceted & Dr. Linert’s extensive education/experience has allowed her to help thousands of people. One of the many area’s Dr. Linert specializes is Pediatrics (Children). Grounded in this degree of expertise enables her to truly understand the nuances of the human condition to an integral level, from the cradle to the grave. She looks at the whole person to assess the different areas of their life to find out what is blocking them from reaching their ultimate performance – some liken her to being a ‘mind-body-soul whisperer’. Dr. Linert decided to establish her own professional international keynote speaking practice and is a sought after guest speaker expert. She is the creator of ‘Incredible Life Creator’ proprietary education:- ‘The Incredible Life Creator Method’ which provides life transforming integrative teachings modelled off 3 decades of applied practice. PRIMARY SERVICE OFFERING Incredible Life Creator Podcast with Host Dr. Kimberley Linert – World-class Dynamic Broadcast Platform International Professional Keynote Speaker Guest Expert ‘Behavioral Optometry Doctor – The Mind-Body-Soul Whisperer Visualizing Happiness: In Every Area of Your Life by Dr. Kimberley Linert A step-by-step guide to creating happiness and fulfillment in your life. This is a journey of self-discovery in which you choose and implement the path to a life you love and will be proud of. You will discover who you are, what you like, what is important to you and how to use this to share your special gifts and talents with the world. Your life will have significance and you will be remembered because of the way you lived your life. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #IncredibleLifeCreator #DrKimberleyLinert #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending Positive Reinforcement and Curiosity in Communication That's an excellent question. My name is Richard Blank. I'm going to name drop you to buffer the negative tone. I'm going to let you know it's a great question. Glad you brought it up. Repeat the question, as you know, to show active listeners and we have to repeat it again. I'm going to send back your question in a very positive way. So usually I'd be like, you know, ABC Apple company. And you're like, yeah, who's this? I go, so glad that you asked. Susan, my name is Richard Blank. And then they have to ask me another one. Who's Richard Blank? That's a double dip of the positive reinforcement. They're not yelling at me in their tones positive. They're just curious. So they went from like a 10 to an eight now to an eight to a six five. And that movement that you went this way, doc, now it goes that way. in regards to momentum isn't that beautiful with a little bit of mass and space that we move we added to our momentum and reduced an ego defense Practice, Responsibility, and Seizing Opportunities And what either comes easy or even the best test, what are you willing to put dedicated practice in? Because if you really go above and beyond, obviously something's right in that area. Be responsible with your family and finances. But if you have five, 10, 20 or 30 hours extra in a week to distribute, to test waters, to network, Do it and drink as much life as possible. So then one day you can be on your podcast telling amazing stories. All right. Well, thank you so much. We'll talk to you again soon. Thank you, Doc. Had a great time. The Value of Client Feedback If you lose a client and they tell you why you lost it or the competition earned it, you'll make more money in the future because of that feedback. And if you're willing to take that sort of moment where someone calls the balls and the strikes and is a straight shooter with you, then you can grow from that. The Human Side of Professionals Now I can't compare what I do to what you do being a doctor, but I've had people where they have pressure with their families and expenses and they'll cry in my office or they'll lose it on the phone. As I say, you stop, drop and roll. You stop what they're doing, you drop whatever they're doing and you roll to my office for some coffee or to feel better. And isn't that fun where as a professional you're allowed to take off the doctor or the CEO hat and just be a real, real person. And, and they sometimes don't expect that from you. You're supposed to be serious doctor. And I'm supposed to see, and then they see a certain side of you that hugs and gives a Kleenex or sits down next to and understands. And then they're the people that tell a hundred people amazing you are, or they're the employee that never goes away. Cause you saw them at that moment. And you have people that have been with you forever, haven't you?