Should entrepreneurs start off with the bells and whistles? The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

Don Williams: Your business? Yes. Okay. And so you're in Costa Rica and I know what your business is, but tell us what is your business? Richard Blank: Costa Rica's call center. We're a dedicated bilingual nearshore call center that works with inbound and outbound support, and I work with clients in the United States, Canada, central America, and a little bit of Europe. But once again, when I came down here, I was only supposed to be here for two months. At my friend's call center to teach English, and I was in between jobs at the moment, and so I decided to stay. And when I was with the people, with the Ticos, the proletariat, I learned the business from the inside and out. So after four years of learning this business, I cracked some codes and ways to enhance the experience for the agent. For the client. Also, I was mature enough in my mid thirties, had my impulse control and some capital that I wanted to throw my hat in the ring and begin and, and don't kid yourself. A lot of entrepreneurs think that I started off with the bells and the whistles and running the building and no, I actually started quite slow. I was renting turnkey stations at a blended. And after a couple years I rented space and built out 150 seats in a server room. Six years after that, I had enough money to build a 300 seat center and continue my business. So it's more of the tortoise instead of the hair. And just like grandma told me, if you can't pay for it in cash, you don't do it. And the reason I saved that money was for job stability for my agents and also to weather a couple storms that happened during Covid and a couple other years. So I'm really a long-term player that can go to the distance. Well, The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur https://youtu.be/5sRkaY0bVf8 https://youtu.be/uhq2j2EpdFk https://youtu.be/GTK4upZfKag https://youtu.be/8DuZxX9Xnqo https://youtu.be/QFMpmYd-h4M https://youtu.be/JQJBV7YIoO4 https://youtu.be/NALFZ9fAnYM https://youtu.be/L0PzFbW5QB4 https://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://youtu.be/YvPvFZ2NtNs https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://player.fm/series/the-proven-entrepreneur/richard-blank

To be a millionaire when you're young, concentrate on commission based professions to find fortune. The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

Don Williams: Fascinating. Um, when I learned that. Okay. I'll put you in a time machine. Okay. All right. So just like Captain Kirk on the Starship Enterprise, we're gonna take you all the way back. It's not that far for you. We're gonna take you back to 20 year old Richard. Okay? And you're gonna get about 60 or 90 seconds to share one piece of advice that would've helped you along your. Okay, so something you know now you didn't know then, but looking back, you wish you knew then. So into the time machine, you go all the way back, here's 20 year old you. What would you tell you? Richard Blank: I would've told myself to be concentrating on commission based professions only because when you're limiting yourself to an hourly rate, which is. and you can get your insurance and everything, but if you do something where your potential is limitless, you can be C over of a call center. And so I'm not saying that the naysayers and great believers were not encouraging me to follow my dreams, but a lot of it had to do with security. and what they knew. Sure. And so a lot of that influence post-grad were those sort of jobs until I came to Costa Rica or that's where my mindset was, where I was thinking, you know, if you make a hundred grand a year, you hit it. But little did you know, you can make a million dollars a year. I mean, it's just another zero on a paycheck. And so I would be telling myself at 20 years old, Hey, listen man, in about, uh, you know, 30 years you're gonna have a bunch of pinball machines. Be living in Central America and marry the girl your dreams. I would be like pinball machines, , you know? But, um, I also would've told my 20 year old self, you have beautiful hair And to maintain. Maybe to start studying the violin a little bit sooner so you can impress your wife. Oh. And um, but I also would've said, you are on the right path, young man. And to continue studying that Spanish, which you love so much, and to once again, be true to yourself so there's no regrets. And so I think for the most part, that would've, the only difference is those three jobs I had post-grad. But you know, besides that, the rest of it was just you. Doubling and tripling down on myself and hitting, you know? Don Williams: Yeah. I, I love that. I have a really good friend. He shares with people that, look, as a young man, I wish I had known only work on huge opportunities. Mm-hmm. , the, the amount of effort isn't that much different, but the payoff is, Uh, invest, you know, working on huge opportunities as opposed to small opportunities and, uh, hundred percent. Yeah. The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur https://youtu.be/L0PzFbW5QB4 https://youtu.be/uhq2j2EpdFk https://youtu.be/GTK4upZfKag https://youtu.be/8DuZxX9Xnqo https://youtu.be/QFMpmYd-h4M https://youtu.be/JQJBV7YIoO4 https://youtu.be/NALFZ9fAnYM https://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://youtu.be/YvPvFZ2NtNs https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://player.fm/series/the-proven-entrepreneur/richard-blank

If nobody comes back the next day to work, than a mean CEO does not have a company nor leverage! The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

Don Williams: How can we support you? Yeah, what, what can we do for you? Richard Blank: Huh? Once again, just sharing ideas on your show today has been fantastic, and just following your works there. But if anybody wants to come visit me in Costa Rica, that'd be great. I have a lot of suggestions for you. Don Williams: I'm coming. , I'm coming. Yeah. I don't speak idly. I'm coming. So, Richard Blank: so my main thing on your platform is just to let people know, not to be footloose and fancy free, but if you do have a. If you do have these intuitions and you have something that is pulling you towards something, I think you should follow through on it. Maybe not 100%. Maybe dip your toe and test it to see if there's a positive reinforcement there. And then also, maybe not just to chase money, because as well as I am doing, I'm also feeding 150 families a month and I get to meet their parents and their kids and they come to me and say, thank you so much and, and, and don't kid yourself when I meet one of my agent's. You don't think I'm gonna tell 'em how great Don is? Like for 10 minutes, embarrassing the daylights out of 'em because it's just paying it forward. And even at my high school, which was the ones that really encouraged me to study these languages, I, I set up a second language scholarship. I've been doing this for the last six years, so a senior that graduates, I'll pay for their books there freshman year. And so for me, I, I, I love giving back to those that gave me momentum. I really believe in. So as much as people work at this company, they're working with me, they're not working for me because check it out. If nobody comes back the next day, I don't have a company. It's like that kid at Chuck E. Cheese with no friends on his birthday. So, you know, the, the market speaks and the fact that I've been in a very competitive industry for my own business 14 years, and I've grown to this extent. Really, I have a luxury of a track. And so I don't really need to prove anything I've, I've done more than enough to reassure myself that I made the right decisions, but besides missing my family and living 3000 miles away from my parents, maybe I did some selfish decisions. But I also know about having a life that could be fulfilled. I probably would've been successful in any sort of vocation that I took, but the fact that I have a wonderful story to tell at cocktail parties. And none of my friends. And you know what's funny? When I go back to Philadelphia for my reunions and all of my friends are so extremely successful, but each one of them has said to me, I, I wish I tried that one thing at least for a little bit when I was younger or I had the time or I had the finances and. I don't wanna lecture them, but once again, all of us get a hundred years on this planet. How do you want to do this? Yeah. And my young Richard used to read stories about leaving castles and slang dragons and saving princesses. I, I wanted my adventure. I wanted to conquer mountains in seas and deserts, but what can you really do in the 21st century? There's really not much you can really explore, and so just like great grandma and great grandpa decided to be a nomad and to try something just where I couldn't use my family's connection or my friends couldn't give me the introduction, I literally started from scratch. And as much as I might have started from home play compared to second or third base, , that's fine because it was a 100% Richard story. Don Williams: There you go. Love that. Okay, well I think we're at the finish line, young man. I have so enjoyed having you on the show and I reserve the right to recall the witness. I want you to come back and we'll do it again and we'll talk about something else. Richard, thank you so Richard Blank: much. Had the best time, Don. Thank you. The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur https://youtu.be/uhq2j2EpdFk https://youtu.be/GTK4upZfKag https://youtu.be/8DuZxX9Xnqo https://youtu.be/JQJBV7YIoO4 https://youtu.be/NALFZ9fAnYM https://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://youtu.be/YvPvFZ2NtNs https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://player.fm/series/the-proven-entrepreneur/richard-blank

Why clients prefer chat and non-voice support with a contact center? The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

Don Williams: In my humble opinion, most businesses are people, businesses, and, um, so, but technology, uh, can be your friend. And, um, and certainly, you know, the advances that have happened in that business. With automation and voiceover ip, you know, have made the world very, very small. Um, Richard Blank: you know, you see a lot of people going more towards chat and non-voice support, which I think is fine. It saves some time filling out forms, but you're also eliminating any sort of chance for retention, referrals up sales, and any sort of exit interview. So I think you'll get much more of a quality relationship and experience when you do have the ability to speak with your clients on the phone. The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur https://youtu.be/JQJBV7YIoO4 https://youtu.be/uhq2j2EpdFk https://youtu.be/GTK4upZfKag https://youtu.be/8DuZxX9Xnqo https://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://youtu.be/YvPvFZ2NtNs https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://player.fm/series/the-proven-entrepreneur/richard-blank

A nugget of advice that you know that you should share with us today. The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center

Don Williams: Okay, so now I'm gonna ask you for a nugget, okay? Yeah. So something that's 24 carrot solid gold. A nugget of advice that you know that you should share with us today. Richard Blank: I got so many, but let me just give you my first one is gamification culture. I told you before I collect pinball machines and stuff, and so I believe that somebody should be in a neutral environment to meet other people. And to be able to recharge batteries. And it keeps me young. I mean, it used to be a passion. Now it's an obsession cuz I grew up in the seventies and eighties and I have the room for it. So any boss that creates an environment for people to enjoy themselves, that's number one. And secondly, it's about delegating. Because in order for me to scale and to grow, I needed to have faith in individuals and to promote them. And I only believe in promoting from within what we'll bring in specialists for the IT department, but there is absolutely no way I will bring in an outside supervisor. They haven't earned the respect, they haven't raised the ranks, gotten their stripes or even known my company culture. And so that's very important for me as well. And then another that I am a guest in this country. And I'm trying to break any sort of stereotypes that they might have of a, of an extranjero as a guest in the country, as a c e O of a company, a telemarketer or call center. And so a lot of the agents say, you're the first boss that ever knew my name. I go, that's a shame, because the other ones did have the chance, and unfortunately, I might be the last one to ever know your name, but while you're with. What I'm going to do is to make you better. I reduce any sort of fear to let them know that learning a second language is 10 times tougher than what they can do. I'll give them all their resources to reduce any sort of fear that way, and once again, I'm gonna be their biggest fan of, I'm gonna find every single way that I can to promote them and to give them long-term job, St. Don Williams: Sound like a transformational leader, which, you know, transactional leadership, uh, you have the mm, the president at top. The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur https://youtu.be/uhq2j2EpdFk https://youtu.be/GTK4upZfKag https://youtu.be/8DuZxX9Xnqo https://provenentrepreneurshow.com/episode/s2e27-richard-blank/ https://youtu.be/YvPvFZ2NtNs https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561 https://player.fm/series/the-proven-entrepreneur/richard-blank