CENTRAL AMERICA CALL CENTER SERVER ROOM

The Costa Rican call center is able to incorporate your equipment into our network or configure our server room to work with your systems. The call center server room is always locked, has restricted access and monitored 24 hours a day.

Our current inventory:

Cisco ASA 5510 w/ IPS module
Cisco 3550-48
Catalyst 356048 PS
Cisco IP Phone CP-7911
Dell Power Edge 2950
APC Smart-UPS Head unit
APC Smart-UPS Battery Pack
Cisco 2960-48TC-L
Cisco Pix 515
US Robotics 56k Modem
Cisco 7941 VOIP Phones
Sennheiser Phone Headsets
Plantronics Phone Headsets
Cisco Aironet 1130AG Wireless Access Point

Our phones and PBX are digital and we use two different carriers to insure a fully redundant call center phone service.

For the most reliable Central America call center service, Costa Rica’s Call Center has a third provider and another dedicated fiber connection. Our internet consists of a fiber optic dedicated connection that is underground and protected from all adverse weather conditions and vandalism.

If needed for your BPO campaign's expansion, we have a capacity at this time to grow to 100 megs with advanced notice to handle an unlimited amount of Latin America Call Center Agents..

Our 87KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for as long as the outside power fails. It starts to supply stable power within 30 seconds of a power failure. The multiple UPSs installed at every customer service agent's work station provides the needed power until the generator starts. Your outsourced campaign will continue to function without an interruption or down time.

Our entire call center structure is totally secure and borders the Spanish Embassy on Paseo Colon. The center is protected by 24 hour armed security, a dozen surveillance cameras and can be totally monitored over the internet from anywhere in the world.

http://www.outsourcingtocostarica.com/page_builder.php?page=contact_us.php&Lang=EN

CENTRAL AMERICA CALL CENTER AGENTS

Costa Rica's call center's Bilingual call center agents.

Imagine all eight highly trained Central America Call Center agents in this picture making calls for your BPO campaign.

The customer service energy on the telemarketing floor is always explosive and spreads to everyone increasing their production and results.

Our call center noise cancelling headsets will make the background sound a non-issue. Our Latin America Call Center has prepared to handle this condition as your BPO campaign grows.

All customer service call center stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BPO agents do not miss a minute of work.

We can assist you in developing a bilingual hiring pool for the fast growing Latin American Call Center market. Your entire recruiting campaign will yield hundreds of resumes that require an immediate phone call or email prior to another telemarketing company having an opportunity to employ the high-quality call center prospect. A poorly planned recruiting campaign can be a misuse of your company’s time, resources, and psychological energy. Let our Central America call center increase the probability of hiring a good applicant by being in contact with them first.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

CALL CENTER LATIN AMERICA

Costa Rica’s Call Center

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.



http://www.outsourcingtocostarica.com/page_builder.php?page=inbound_bpo_campaign.php&Lang=EN

CENTRAL AMERICA CALL CENTER COMPUTER MONITOR

Costa Rica's Call Center happy customer service stations.

Every Central America call center agent is given the same quality telemarketing work station and can decorate them according to their own personality.

Latin America Call center aesthetics are strongly encouraged and besides the call center company screen saver that unites us all under the same Costa Rica’s Call Center logo, many different BPO personalities shine on the telemarketing floor and have their own work stations to separate them from all others call center agents.

The main reason we chose to share this picture is to illustrate the heart sticker on the monitor. It clearly shows how strongly a female Latin America call center agent feels about helping others on the phone. Her passion for bilingual customer service is genuine as are the work ethics of all of our Central America Call Center staff.




http://www.outsourcingtocostarica.com/page_builder.php?page=index.php&Lang=EN

CENTRAL AMERICA CALL CENTER THREE SEAT WORK STATION

Outsourcing a Three Seat Campaign at Costa Rica's Call Center.

Our Central America Call Center has custom made work stations to accommodate ththree Bilingual customer service agents to start your growing BPO campaign.

The Latin America Call Center agents will have the luxury to work together in an intimate setting.

Monitoring telemarketing agents in this structure ensures more production and less distraction.

http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

CENTRAL AMERICA CALL CENTER

Outsourcing a Three Seat Campaign at Costa Rica's Call Center.

Our Central America Call Center has custom made work stations to accommodate three Bilingual customer service agents to start your growing BPO campaign.

The Latin America Call Center agents will have the luxury to work together in an intimate setting.

Monitoring telemarketing agents in this structure ensures more production and less distraction.


http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

CENTRAL AMERICA CALL CENTER PRIVATE WORK AREA

Small group outsourcing campaigns at Costa Rica's Call center.

Our Central America Call Center provides an intimate telemarketing or customer service space for less distraction and enhanced privacy.

Movable walls can provide the necessary space to separate several dozen Latin America Call Center agents from the rest of the floor.

Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

http://www.outsourcingtocostarica.com/page_builder.php?page=inbound_bpo_campaign.php&Lang=EN