The Costa Rican call center is able to incorporate your equipment into our network or configure our server room to work with your systems. The call center server room is always locked, has restricted access and monitored 24 hours a day.
Our current inventory:
Cisco ASA 5510 w/ IPS module
Cisco 3550-48
Catalyst 356048 PS
Cisco IP Phone CP-7911
Dell Power Edge 2950
APC Smart-UPS Head unit
APC Smart-UPS Battery Pack
Cisco 2960-48TC-L
Cisco Pix 515
US Robotics 56k Modem
Cisco 7941 VOIP Phones
Sennheiser Phone Headsets
Plantronics Phone Headsets
Cisco Aironet 1130AG Wireless Access Point
Our phones and PBX are digital and we use two different carriers to insure a fully redundant call center phone service.
For the most reliable Central America call center service, Costa Rica’s Call Center has a third provider and another dedicated fiber connection. Our internet consists of a fiber optic dedicated connection that is underground and protected from all adverse weather conditions and vandalism.
If needed for your BPO campaign's expansion, we have a capacity at this time to grow to 100 megs with advanced notice to handle an unlimited amount of Latin America Call Center Agents..
Our 87KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for as long as the outside power fails. It starts to supply stable power within 30 seconds of a power failure. The multiple UPSs installed at every customer service agent's work station provides the needed power until the generator starts. Your outsourced campaign will continue to function without an interruption or down time.
Our entire call center structure is totally secure and borders the Spanish Embassy on Paseo Colon. The center is protected by 24 hour armed security, a dozen surveillance cameras and can be totally monitored over the internet from anywhere in the world.
http://www.outsourcingtocostarica.com/page_builder.php?page=contact_us.php&Lang=EN
