CENTRAL AMERICA CALL CENTER AGENTS

Costa Rica's call center's Bilingual call center agents.

Imagine all eight highly trained Central America Call Center agents in this picture making calls for your BPO campaign.

The customer service energy on the telemarketing floor is always explosive and spreads to everyone increasing their production and results.

Our call center noise cancelling headsets will make the background sound a non-issue. Our Latin America Call Center has prepared to handle this condition as your BPO campaign grows.

All customer service call center stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BPO agents do not miss a minute of work.

We can assist you in developing a bilingual hiring pool for the fast growing Latin American Call Center market. Your entire recruiting campaign will yield hundreds of resumes that require an immediate phone call or email prior to another telemarketing company having an opportunity to employ the high-quality call center prospect. A poorly planned recruiting campaign can be a misuse of your company’s time, resources, and psychological energy. Let our Central America call center increase the probability of hiring a good applicant by being in contact with them first.



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CALL CENTER LATIN AMERICA

Costa Rica’s Call Center

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.



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CENTRAL AMERICA CALL CENTER COMPUTER MONITOR

Costa Rica's Call Center happy customer service stations.

Every Central America call center agent is given the same quality telemarketing work station and can decorate them according to their own personality.

Latin America Call center aesthetics are strongly encouraged and besides the call center company screen saver that unites us all under the same Costa Rica’s Call Center logo, many different BPO personalities shine on the telemarketing floor and have their own work stations to separate them from all others call center agents.

The main reason we chose to share this picture is to illustrate the heart sticker on the monitor. It clearly shows how strongly a female Latin America call center agent feels about helping others on the phone. Her passion for bilingual customer service is genuine as are the work ethics of all of our Central America Call Center staff.




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CENTRAL AMERICA CALL CENTER THREE SEAT WORK STATION

Outsourcing a Three Seat Campaign at Costa Rica's Call Center.

Our Central America Call Center has custom made work stations to accommodate ththree Bilingual customer service agents to start your growing BPO campaign.

The Latin America Call Center agents will have the luxury to work together in an intimate setting.

Monitoring telemarketing agents in this structure ensures more production and less distraction.

http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

CENTRAL AMERICA CALL CENTER

Outsourcing a Three Seat Campaign at Costa Rica's Call Center.

Our Central America Call Center has custom made work stations to accommodate three Bilingual customer service agents to start your growing BPO campaign.

The Latin America Call Center agents will have the luxury to work together in an intimate setting.

Monitoring telemarketing agents in this structure ensures more production and less distraction.


http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

CENTRAL AMERICA CALL CENTER PRIVATE WORK AREA

Small group outsourcing campaigns at Costa Rica's Call center.

Our Central America Call Center provides an intimate telemarketing or customer service space for less distraction and enhanced privacy.

Movable walls can provide the necessary space to separate several dozen Latin America Call Center agents from the rest of the floor.

Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

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CENTRAL AMERICA CALL CENTER TELEMARKETING STATIONS

Costa Rica's Call Center Power Rows.

Every half row consists of six customer service call center work stations for maximum control of large BPO campaigns.

The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space for our Central America Call Center agents.

Tropical plants line the middle of the room to make a natural separation of campaigns on both sides of the floor. This creates a wonderful Latin America Call Center experience for our bilingual agents.

At Costa Rica's Call Center, we are convinced that making a high quality phone call makes more logical sense than cutting a call short to make a daily call quota. We train our call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica's Call Center wants you to feel more secure knowing that your Central America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.



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