LATIN AMERICA CALL CENTER AGENTS SOLUTION

Costa Rica's call center's Bilingual call center agents.

Imagine all eight highly trained Central America Call Center agents in this picture making calls for your BPO campaign.

The customer service energy on the telemarketing floor is always explosive and spreads to everyone increasing their production and results.

Our call center noise cancelling headsets will make the background sound a non-issue. Our Latin America Call Center has prepared to handle this condition as your BPO campaign grows.

All customer service call center stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BPO agents do not miss a minute of work.

We can assist you in developing a bilingual hiring pool for the fast growing Latin American Call Center market. Your entire recruiting campaign will yield hundreds of resumes that require an immediate phone call or email prior to another telemarketing company having an opportunity to employ the high-quality call center prospect. A poorly planned recruiting campaign can be a misuse of your company’s time, resources, and psychological energy. Let our Central America call center increase the probability of hiring a good applicant by being in contact with them first.


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LATIN AMERICA CALL CENTER STRATEGY COMPUTER MONITOR

Costa Rica's Call Center happy customer service stations.

Every Central America call center agent is given the same quality telemarketing work station and can decorate them according to their own personality.

Latin America Call center aesthetics are strongly encouraged and besides the call center company screen saver that unites us all under the same Costa Rica’s Call Center logo, many different BPO personalities shine on the telemarketing floor and have their own work stations to separate them from all others call center agents.

The main reason we chose to share this picture is to illustrate the heart sticker on the monitor. It clearly shows how strongly a female Latin America call center agent feels about helping others on the phone. Her passion for bilingual customer service is genuine as are the work ethics of all of our Central America Call Center staff.




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LATIN AMERICA CALL CENTER SOLUTION THREE SEAT WORK STATION

Outsourcing a Three Seat Campaign at Costa Rica's Call Center.

Our Central America Call Center has custom made work stations to accommodate three Bilingual customer service agents to start your growing BPO campaign.

The Latin America Call Center agents will have the luxury to work together in an intimate setting.

Monitoring telemarketing agents in this structure ensures more production and less distraction.


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LATIN AMERICA CALL CENTER PRIVATE WORK AREA

Small group outsourcing campaigns at Costa Rica's Call center.

Our Central America Call Center provides an intimate telemarketing or customer service space for less distraction and enhanced privacy.

Movable walls can provide the necessary space to separate several dozen Latin America Call Center agents from the rest of the floor.

Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

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LATIN AMERICA CALL CENTER TELEMARKETING STATIONS

Costa Rica's Call Center Power Rows.

Every half row consists of six customer service call center work stations for maximum control of large BPO campaigns.

The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space for our Central America Call Center agents.

Tropical plants line the middle of the room to make a natural separation of campaigns on both sides of the floor. This creates a wonderful Latin America Call Center experience for our bilingual agents.

At Costa Rica's Call Center, we are convinced that making a high quality phone call makes more logical sense than cutting a call short to make a daily call quota. We train our call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica's Call Center wants you to feel more secure knowing that your Central America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.




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LATIN AMERICA CALL CENTER TELEMARKETING FLOOR

The Call Center Supervisor’s perspective at Costa Rica's Call Center.

The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All call center monitor screens are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed.

Additionally, a” wheel of fortune” incentive is available for all Central America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!

If the call center agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the telemarketing calling script. Our Central Call Center reinforces their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for Latin America BPO agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.



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LATIN AMERICA CALL CENTER CUSTOMER SERVICE STATIONS

Costa Rica's Call Center's second floor can comfortably fit 140 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.





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