The Call Center Supervisor’s perspective at Costa Rica's Call Center.
The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.
All call center monitor screens are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed.
Additionally, a” wheel of fortune” incentive is available for all Central America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!
If the call center agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the telemarketing calling script. Our Central Call Center reinforces their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for Latin America BPO agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.
Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.
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