Tax laws favorable to international companies.

Close proximity to North America

Politically stable

Established infrastructure

95% literacy rate.Over 9,300 educational institutions; public education is free and mandatory

Tax laws favorable to international companies looking to invest

Expected implementation of a free trade agreement with the U.S. and related laws that are opening up the economy to more competition Every day, there are approximately 30 different passenger flights from Costa Rica to the US and Canada

Telecommunications

Redundant fiber optic submarine cables

We have the passion to train and mold raw talent.

A Wheel of Fortune incentive are available for all Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune! We have the passion to train and mold raw talent while building the BPO telemarketing team’s self-esteem and confidence.

Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a customer service campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

A pleasant sensation of a large working space.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your bilingual outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each dedicated call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and telemarketing management.

All flat screen monitors are completely visible.

The Central America call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers. All flat screen monitors are completely visible from every angle to ensure that every call center agent on a phone call is working up to speed and call center supervisors can effectively do their job for your BPO project.

A registered and protected national historic location.

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

Strategic location on Costa Rica’s main street.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients. The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

The main focus of every BPO outsourcing campaign.

Our bilingual Central America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Latin America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.