Tuesday, February 11, 2020

A very special Mother's approval for COSTA RICA'S CALL CENTER

A very special Mother's approval for COSTA RICA'S CALL CENTER

The mother of Cameo's CEO, Steven Galanis, starts off the video by saying," Congratulations to the Costa Rican Call Center on 12 years."

Nothing is better than when you make your mother proud. Not only did she raise a successful son, but can share some excitement for another businessman that makes their family smile when she mentions, "That is awesome".

It is important to have taste and style. That is why Mrs. Galanis admires our contact center style when she comments, "Your art deco building and neon signs.The 11 jukeboxes."

"The vintage Mercedes for VIPs" Naturally, a fine woman should expect to be picked up at SJO in luxury.

"That is all so cool." The fact that Mrs. Galanis can clearly see how we match the same positive morale as Cameo HQ makes us feel accomplished and even more motivated.

The video ends with some very well wishes from an amazing lady,"I wish you guys many many more years of success. Congratulations"

The entire staff at CCC appreciates the time, effort and positive energy from Mrs. Galanis. We look forward to watching your son continue to grow a very large and successful business that will be an example for other to follow.





Adam Ramos shows off his bilingual skills with Tico Telemarketers offshore

Adam Ramos shows off his bilingual skills with Tico Telemarketers offshore.

"Hey. What's up everybody? This is Adam here." The video starts off with Mr. Ramos reaching out to the best Central America BPO operation for a personal shout out.

The talent partnerships expert at Cameo HQ knows when a business leader is doing something right when he says, "Want to give a special message coming from Richard the boss on this really awesome 12th year anniversary milestone.

"Just a big congratulations to everyone and I am sure a big thanks from Richard." The past experience of an Enterprise Applications Consultant at IBM has give Adam the experience and first hand knowledge of a business with a solid foundation for growth and endurance.

"You know, just hearing about how awesome his office is. With the classic art deco building, neon marquees, jukebox arcade,pinball machines, a 50's cafe" Adam should expect the best in office perks when visiting our offshore operations. 

"An even a vintage Mercedes Limousine for VIP guests. I mean, come on!" That is correct. CCC believes that a luxury trip from SJO to CCC is in order for every guest that visits the country and wants a first class tour.

The SAP Certified Application Associate - Business Process Integration with SAP S/4HANA 1610 can appreciate challenges and achieving large goals when he says, "That's awesome, so great and keep working hard."

The University of Notre Dame 2018 alumni reverts back into Spanish when he mentions, " Quiero decir tambien, buen trabajo y buena suerte para la fortuna. Gracias." Adam earned a Bachelor of Arts (B.A.)Field Of Study International Economics Major, Philosophy, Religion and Literature Minor. Obviously, his semester abroad at Pontificia Universidad Católica de Chile came in handy and will open many international doors for Adam's bright career.

The video concludes with one final bit of insight and appreciation, "Give a big shout out to Richard the boss for setting this up. So, thanks a lot everybody"





Monday, February 10, 2020

Nick Diaz gives us a 360 tour of Cameo HQ in celebration of an offshore ...

Nick Diaz gives us a 360 tour of Cameo HQ in celebration of an offshore BPO metric.                                                                                                                                                                                 "Hello COSTA RICA'S CALL CENTER" The video begins with one of the best Full Stack Software Engineers reaching out to a BPO offshore telesales team.

"Congratulations guys on 12 years in business. That's a lot of years. More than most" The Software engineer at Cameo can understand how a solid foundation and focus to small details can assist in a long term plan. Obviously Nick was hired at HQ for his acute intelligence and ability to grow an organization that has limitless potential.

"I hear you have a fantastic art deco building.Neon marquees A jukebox arcade." An alumni of Worcester Polytechnic Institute class 2017 knew how enjoy a few moments of leisure in between studying and tough exams. Naturally a work life balance is essential for professional growth.

" 11 pinball machines. You need one more to match your years in business." Since obtaining a Bachelor’s DegreeField Of Study Computer Science, a gamification environment go hand in hand for a fun career and office perks.

All special guests that visit SJO must be taken for a ride in style. Nick mentions our unique form of transportation, "And then, a 50's cafe and a vintage Mercedes Limousine for VIP guests". Only the best for our bilingual telemarketers.

" I don't know how you have so many things. But it is fantastic". We appreciate the fact that a senior executive took notice of our positive office environment and high employee morale nearshore services.

"Congratulations. Here is to another 12 years."CCC intends to be the best quality offshore call center in Central America.

The video ends with a positive reminder for the staff,"Costa Rica's Call center. Keep doing what you are doing. It is working" Nick sure knows how to be good at coding. Yet, is useless at UFC fighting.



https://www.facebook.com/groups/23284906585                                                                                                                                                                                                           https://youtu.be/br_C4nQq4z4

Friday, February 7, 2020


The NFL hall legend starts off the video by saying,"COSTA RICA'S CALL CENTER STAFF. Wow." Devin Devorris Hester Sr is an American former professional football player who was a wide receiver and return specialist in the National Football League (NFL). He was drafted by the Chicago Bears in the second round of the 2006 NFL Draft.

"Congratulations man, on your guys 12 year anniversary with the business." All good things have a solid beginning. Our BPO telemarketing service had to build on our skills and grow into a division 1 player offshore. This mindset was applied and similar to the athletic competition. Hester enrolled at the University of Miami, where he played for the Miami Hurricanes football team from 2003 to 2005. As a sophomore in 2004, he earned national recognition as a kick returner after being named a first-team All-American Ultimately, Hester completed his college career with a total of six touchdowns from kick returns, including one blocked field goal return.

"From the jukeboxes to the pinball machines." Obviously, any solid organization can be experts in multiple verticals in business, arts and athletics. Hester holds the NFL record for most all-time return touchdowns (punt and kickoff combined) and most all-time punt return touchdowns. This represents a well rounded superior football player that has mastered his trade.

"Ah wow, The Mercedes Benz Limo for VIP guest service." Naturally, sports stars are used to traveling in style. #23 recognizes style, class and luxury. He is widely regarded as one of the best return specialists in NFL history, and was the first person to return the opening kick of the Super Bowl back for a touchdown.

"Congratulations man." In 2013, Hester outran a cheetah in a race sponsored by National Geographic at Busch Gardens Tampa. The competition consisted of Hester running back and forth on a straight track to simulate laps, while the cheetah ran in a similar but separate track.

"From all your guy's success. I know it is hard work and a dedication that you guys put in it."He played college football at Miami, where he was the first player in the university's recent history to play in all three phases of American football: offense, defense and special teams. That alone shows a true commitment to his professional craft of being one of the best football players in history.

"Keep up the good work."One person that knows how hard work can breed success is Devin Hester. Our telemarketers can appreciate his words or wisdom and encouragement.

"Keep G-d first and your business will do great." The shout ends with Devin showing us that faith in a higher power will always lead an individual to success and fulfillment.

Combined special teams return touchdowns, career: 20 (14 punts, 5 kickoffs, 1 missed field goal)

Most non-offensive touchdowns, career: 20

Most kickoff and punt return touchdowns, career: 19

Punt return touchdowns, career: 14

Punt return touchdowns, season: 4 (2007)

Kickoff return touchdowns, game: 2 (Chicago Bears at St. Louis Rams, December 11, 2006)

tied with many other players

Combined return touchdowns, season: 6 (2007) (4 punts, 2 kickoffs)

Combined return touchdowns, rookie, season: 5 (2006) (3 punts, 2 kickoffs)

Combined return touchdowns, game: 2, twice

2, Chicago Bears at St. Louis Rams, December 11, 2006 (2 kickoffs)

2, Chicago Bears vs. Denver Broncos, November 25, 2007 (1 punt, 1 kickoff)

Non-offensive touchdowns, season: 6, twice

6, 2006 (3 punts, 2 kickoffs, 1 missed field goal)

6, 2007 (4 punts, 2 kickoffs)





Thursday, January 30, 2020

POTSIE from HAPPY DAYS knows of a 50's cafe that is better than ARNOLD'S.

POTSIE from HAPPY DAYS knows a 50's cafe that is better than ARNOLD'S.

"Hi there. This is Anson Williams. You remember me as Potsie from Happy Days." The video begins with a blast from the past moment from a classic TV star. Anson William Heimlich is an American actor, singer and director, best known for his role as gullible but well-intentioned singer Warren "Potsie" Weber on the television series Happy Days (1974–1984),

"Well, I love to wish COSTA RICA'S CALL CENTER a very happy twelve year anniversary." Williams is the author of Singing to a Bulldog: From Happy Days to Hollywood Director, and the Unlikely Mentor Who Got Me There. Both published books document his personal journey, success and endurance in one of the most competitive industries. Naturally, Potsie can appreciate what it takes to last more than a decade in the BPO industry nearshore.

"That's like, 12 fabulous great years." Long term commitments and loyalty are subjects that Potsie has a master's degree. Williams was one of the few to remain through the entire run of the series. In 1972, Williams scored the role of a lifetime when he landed Potsie Weber in a segment of the comedy-anthology series Love, American Style titled "Love and the Happy Days", which also featured the young Richie Cunningham (Ron Howard), Richie's mother Marion (Marion Ross). The brand new comedy series' first season had Williams receive the second billing after Howard for which he was nominated for the Golden Globe Award for Best Supporting Actor – Series, Miniseries or Television Film.

The personal shout out takes an upward turn when a one in a million idea is mentioned, "In fact, if we were to reboot HAPPY DAYS, I would like to film it at the COSTA RICA'S CALL CENTER. Why???" POTSIE joined his fellow Happy Days cast members for two reunion specials: The Happy Days Reunion Special (1992) and Happy Days: 30th Anniversary Reunion (2005).

"Well, they got this amazing art deco building" .Obviously, Potsie has good taste and style while looking for new locations to film. Despite his success as a director and producer, Williams has occasionally returned to his work on Happy Days in retrospective ways. He played himself in a 1996 Happy Days-themed Boy Meets World episode (which also featured former cast mates Tom Bosley and Pat Morita).While directing a 2003 episode of Sabrina the Teenage Witch titled "Sabrina in Wonderland", he appeared as Potsie in a fantasy sequence.

The gang on Happy Days would not be complete without some retro gaming after school. Potsie mentions that we have, "11 pinball machines." The famous  1973 Bally’s “Nip It” pinball machine played a big part in the TV series. The bally classic was the pinball machine Fonzie, Richie Cunningham and the whole gang played in Arnold’s Diner. “Nip It” more or less was featured on one episode when the local vendor made the big mistake of replacing it with a different Bally from 1973 Time Zone. All heck broke loose in Arnold’s and Nip It was brought back and remained there happily ever after until the last show. COSTA RICA'S CALL CENTER boasts the largest collection of vintage pinball in Central America. An impressive row of classic American pinball machines on free play for TELEMARKETERS. A gamification culture was created BY RICHARD BANK and is the only known retro video arcade game room for employees in Latin America.

"A 50's cafe that is cooler than ARNOLD'S." Williams is also a businessman. In 1987, fellow Happy Days cast member Al Molinaro and he opened a chain of diners called Big Al's. Unfortunately,  the business went defunct. Yet, Potsie can appreciate a cool hangout with amazing double cheeseburgers and thick malt shakes!

"and a jukebox arcade. " A beautiful 1953 Seeburg HF 100G was always playing at Arnold's. Fonzie would turn the jukebox off and on by punching it in the right spot. This ability is known as the "Fonz Touch" or the "Fonzie Bang" and was a classic moment in every episode that ended with another beautiful girl in his arms on the dance floor.

"And for all your VIPs, guess what?  A vintage Mercedes Limousine just for you." The gang were shown in a 1929 Ford Hi-Boy Roadster while crusin for girls. Potsie knows that a smooth ride makes all of the difference when riding with the coolest kids in class.

The video winds down with one final bit of encouragement, "Well again, happy 12 year anniversary COSTA RICA'S CALL CENTER and I wish you 12 more!"





Friday, January 17, 2020


"HEE HEE" is exactly how the  stand-up comedian, writer, radio personality, and author begins with the classic Jackie chuckle and million dollar grin. 

"Hi. I am Jackie the Joke Man Martling with a huge congratulations to COSTA RICA'S CALL CENTER." John Coger "Jackie" Martling, Jr. is best known as the former head writer for The Howard Stern Show from 1983 to 2001. The staff at CCC appreciates the personal shout out from an old school legend.

"Celebrating their 12th year in business." Jackie can understand the competitive BPO industry and what it takes to have the endurance to fulfill the needs of clients that offshore services. Born and raised on Long Island, New York, THE JOKE MAN began a career in stand-up comedy in 1979, developing a blue comedy act in local venues. Since his departure from The Howard Stern Show, Martling has undertaken various projects, including acting roles in television and film, and continues to perform stand-up.

The radio comedian continues his soft jab at the 12 years business milestone, "That is almost a dozen. HEE HEE."

"What a place!" The Joke Man loves a happy work environment and it showed in his own determination. Howard Stern took a liking to Jackie's jokes and invited him on as a guest in February 1983. After becoming a weekly personality, he worked "on the come" hoping for a permanent position with Robin Quivers, Fred Norris and Baba Booey. Stern created a popular segment titled "Stump The Comedian". This joke contest had fans and caller to the show challenge Martling to finish a joke while providing the punchline. If Jackie failed, the caller would win a prize.

"classic art deco building, neon marquees, jukebox arcade, 11 pinball machines" Jackie's taste and style was a huge influence on the show. Jackie also was famous for his after work adventures.He became known as the head writer who would take lines written by himself and sound effects and producer Fred Norris and "determine what goes in front of Howard.

"A 1950s cafe to die for!" Obviously, Jackie knows that a good double cheeseburger can be found in Central America and worth the trip.

"and vintage Mercedes limousine for VIP guests" Since Howard has Ronnie the Limo driver, Jackie knew the importance of having the talent arrive to the studio in style. CCC goes the extra mile by ensuring that our clients, guests and the lucky chosen get picked up at SJO in luxury, style and elite comfort.

"Me, I don't work. I sleep late." Since Jackie's retirement, he does not have to get up anymore at 4AM to make it to the studio on time. A two-day special on the JOKE MAN'S time on the show titled Stern Spotlight: Jackie Martling aired in May 2007.

Nearshore business process outsourcing gives the clients many options when choosing the right location. Jackie backs up his statement on why CCC is the right choice when Human Resources decides to hire telemarketers when he says, "But why would you go anywhere else? " 

Jackie concludes his personal shout out by wishing us well, "COSTA RIA'S CALL CENTER.12 years. Congratulations."

The video ends with a giggly smile.


Thursday, January 16, 2020

Ben C shows off his Spanish skills for COSTA RICA'S CALL CENTER bilingu...

Ben C. shows off his Spanish skills for COSTA RICA'S CALL CENTER.

The video begins with the Chief Kimball evangelist on the data team at Cameo.

Enclosed is a dose of Spanglish for your enjoyment:

"Hola Costa Rica's Call Center. Me llamo Benjamin.El Jefe, Richard, "The boss" preguntame a decir a tu congradulaciones por 12 anos in the business. Lo siento. Mi Espanol no es muy bueno. Yo estudio en many anos del pasado."

The video revert back into English while Ben offers an offshore call center well wishes, "So, ah, Richard wanted to say congratulations to you for 12 years."

Ben continues to show how a business leader properly functions with the staff, "He loves you guys and couldn't do it without you."

"He loves your space. The art deco building." states the Illinois Institute of Technology alumni.

"He says you guys have some cool neon marquees." Naturally, Ben can appreciate how a stylish work environment can improve telemarketing calls.

"A jukebox, pinball machine and 50's cafe." Since graduating from DePaul University, Ben knows that a solid work life balance can create a positive work environment and reduce attrition.

"Some vintage cars for your VIP guests." Our BPO clients receive a first class treatment as we recollect them in a Mercedes Limousine as they arrive at SJO International airport.

"Maybe if I get down to Costa Rica again, I was there a long time ago. I absolutely loved it and had many casados." From Indiana Unuversity Bloomington to the sunny beaches of the land of Pura Vida, Ben has experienced the best Central America has to offer. 

"Maybe I can be one of those guests." If Ben can make it down south one more time, it would be our pleasure to entertain he and his friends.

The video ends with one final statement, "Again, congratulations."