Costa Rican Mansion. Barrio Amon 1984 300D W123 MERCEDES LONG WHEELBASE LWB SEDAN LIMOUSINE

Yendo hacia Adelante



Сбор средств



Центр звонков в Коста-Рике организует вашу прибрежную кампанию по сбору средств с командой высококвалифицированных двуязычных телемаркетингов BPO, создаст и спроектирует ваши рекламные материалы и, самое главное, максимизирует объем пожертвованных стихов. Наши центральноамериканские центры обработки вызовов посвящены созданию прочных и поддерживающих отношений с избранными организациями, чьи усилия символизируют благородные гуманитарные причины.



В Call Center в Коста-Рике мы можем передать на аутсорсинг несколько систем для выполнения обещаний. Все двуязычные пожертвования будут задокументированы для ваших организационных записей и отправлены ежедневно для вашего обзора. Наша оффшорная система сбора средств зависит от нашей сильной системы ценностей. Именно этот основополагающий принцип ведет наше поведение на каждом телефонном звонке, соблюдая все соответствующие законы.



Ваши оффшорные скрипты по сбору средств точно написаны, чтобы продвинуть донора на более щедрые суммы, чтобы они чувствовали себя хорошо об этом опыте. Все первоначальные контакты будут инициировать попытку утроить прошлое пожертвование, а если донор уменьшится, наши агенты по обслуживанию клиентов готовы раскрыть более удобную сумму. Наш уровень телемаркетинга смелости будет зависеть от первоначального интереса донора и реакции на запрашиваемую сумму открытия. Наши точные стратегии используют информацию из демографических и рыночных исследований в отношении вашей базы данных прошлых доноров, чтобы понять точное общение, необходимое для получения пожертвования. Наши латиноамериканские агенты узнают, насколько значительны многочисленные напоминания для вашей кампании по привлечению средств сторонним организациям. Кроме того, наш веб-отдел call-центра может предоставить вашему информационному бюллетеню или веб-сайту существенный импульс, чтобы привлечь их внимание.



До четырех напоминаний отправляются по электронной почте, а также несколько исходящих звонков. Личный контакт может быть успешным после прямой рассылки. Мы оставляем движущиеся и сердечные сообщения, чтобы повысить вероятность получения подарка. Ваша двуязычная телемаркетинговая группа Call Center в Коста-Рике будет очень четко информировать ваши ценности и цели по сбору средств каждому человеку для повышения уверенности. В качестве конечного пункта мы используем этот случай для создания более долгосрочных отношений с донорами и их личными рефералами для более крупных кампаний по сбору средств BPO в будущем.



Sbor sredstv



Tsentr zvonkov v Kosta-Rike organizuyet vashu pribrezhnuyu kampaniyu po sboru sredstv s komandoy vysokokvalifitsirovannykh dvuyazychnykh telemarketingov BPO, sozdast i sproyektiruyet vashi reklamnyye materialy i, samoye glavnoye, maksimiziruyet ob"yem pozhertvovannykh stikhov. Nashi tsentral'noamerikanskiye tsentry obrabotki vyzovov posvyashcheny sozdaniyu prochnykh i podderzhivayushchikh otnosheniy s izbrannymi organizatsiyami, ch'i usiliya simvoliziruyut blagorodnyye gumanitarnyye prichiny.



V Call Center v Kosta-Rike my mozhem peredat' na autsorsing neskol'ko sistem dlya vypolneniya obeshchaniy. Vse dvuyazychnyye pozhertvovaniya budut zadokumentirovany dlya vashikh organizatsionnykh zapisey i otpravleny yezhednevno dlya vashego obzora. Nasha offshornaya sistema sbora sredstv zavisit ot nashey sil'noy sistemy tsennostey. Imenno etot osnovopolagayushchiy printsip vedet nashe povedeniye na kazhdom telefonnom zvonke, soblyudaya vse sootvetstvuyushchiye zakony.



Vashi offshornyye skripty po sboru sredstv tochno napisany, chtoby prodvinut' donora na boleye shchedryye summy, chtoby oni chuvstvovali sebya khorosho ob etom opyte. Vse pervonachal'nyye kontakty budut initsiirovat' popytku utroit' proshloye pozhertvovaniye, a yesli donor umen'shitsya, nashi agenty po obsluzhivaniyu kliyentov gotovy raskryt' boleye udobnuyu summu. Nash uroven' telemarketinga smelosti budet zaviset' ot pervonachal'nogo interesa donora i reaktsii na zaprashivayemuyu summu otkrytiya. Nashi tochnyye strategii ispol'zuyut informatsiyu iz demograficheskikh i rynochnykh issledovaniy v otnoshenii vashey bazy dannykh proshlykh donorov, chtoby ponyat' tochnoye obshcheniye, neobkhodimoye dlya polucheniya pozhertvovaniya. Nashi latinoamerikanskiye agenty uznayut, naskol'ko znachitel'ny mnogochislennyye napominaniya dlya vashey kampanii po privlecheniyu sredstv storonnim organizatsiyam. Krome togo, nash veb-otdel call-tsentra mozhet predostavit' vashemu informatsionnomu byulletenyu ili veb-saytu sushchestvennyy impul's, chtoby privlech' ikh vnimaniye.



Do chetyrekh napominaniy otpravlyayutsya po elektronnoy pochte, a takzhe neskol'ko iskhodyashchikh zvonkov. Lichnyy kontakt mozhet byt' uspeshnym posle pryamoy rassylki. My ostavlyayem dvizhushchiyesya i serdechnyye soobshcheniya, chtoby povysit' veroyatnost' polucheniya podarka. Vasha dvuyazychnaya telemarketingovaya gruppa Call Center v Kosta-Rike budet ochen' chetko informirovat' vashi tsennosti i tseli po sboru sredstv kazhdomu cheloveku dlya povysheniya uverennosti. V kachestve konechnogo punkta my ispol'zuyem etot sluchay dlya sozdaniya boleye dolgosrochnykh otnosheniy s donorami i ikh lichnymi referalami dlya boleye krupnykh kampaniy po sboru sredstv BPO v budushchem.



COSTA RICA LIMOUSINE



www.outsourcingtocostarica.com



COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM



https://www.youtube.com/watch?v=cYE04hh6BwM



COSTA RICA'S CALL CENTER FAN PAGE:



https://www.facebook.com/groups/23284906585/



BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica



https://goo.gl/maps/4TXSs8zFeuo

Costa Rica Coffee Tour. San Jose 1984 300D W123 MERCEDES LONG WHEELBASE LWB SEDAN LIMOUSINE

Двуязычный контроль качества BPO



Наша центральноамериканская двуязычная программа обеспечения качества (QA) повышает эффективность вашей аутсорсинговой кампании, осуществляя структурированный и систематический мониторинг навыков общения вашего агента колл-центра. Телефонный центр Коста-Рики может предоставить вашему анализу подробную оценку различных аспектов вашего прибрежного проекта BPO, в том числе: риторика, презентация, отзывы клиентов и особенно стандартные показатели офлайнового колл-центра.



В Call-центре Коста-Рики есть необходимое оборудование для мониторинга вызовов BPO для индивидуальной программы QA. Если у вашей компании уже есть система контроля качества, и она хотела бы расширить ответственность перед нашим латиноамериканским колл-центром за счет аутсорсинга, будет очень простой процесс настройки вашего программного обеспечения для работы с серверами нашего ИТ-отдела и оборудованием для телемаркетинга. Инвестируя в оффшорный QA, у вас будет более качественный контроль над вашими двуязычными телемаркетингом call-центра.



Для наших клиентов очень важно четко понимать точность QA колл-центра и то, что задействовано для достижения желаемых результатов. Точный метод QA очень тщателен и включает в себя множество тестов, планирования и настройки отчетов телемаркетинга. Существует обширный процесс проб и ошибок, с тем чтобы выделить области улучшения навыков работы с телефоном, с возможностью повышения возможности телемаркетинга или обслуживания клиентов агента BPO на телефоне. Профессиональная программа контроля качества колл-центров аутсорсинга должна быть последовательной и повторяемой, чтобы быть эффективной.



Отдел QA отдела Call-центра Коста-Рики мысленно готовит агентов по телемаркетингам при внедрении автоматизированных систем записи звонков и почему он является неотъемлемой частью профессионального роста колл-центра агента. Каждая аутсорсинговая кампания устанавливает уникальное сочетание концепций контроля качества, за которым следует интенсивная учебная сессия для изучения процесса. Чтобы ваши сотрудники могли играть важную роль в улучшении качества, им необходимо будет четко понимать определенные цели вашей сторонней кампании и отвечать за все свои телефонные звонки. Как только агент двуязычного call-центра оценит тот факт, что проверка качества повысит качество обслуживания клиентов и показатели производительности, они могут начать играть более важную роль при представлении вашей компании по телефону.



Dvuyazychnyy kontrol' kachestva BPO



Nasha tsentral'noamerikanskaya dvuyazychnaya programma obespecheniya kachestva (QA) povyshayet effektivnost' vashey autsorsingovoy kampanii, osushchestvlyaya strukturirovannyy i sistematicheskiy monitoring navykov obshcheniya vashego agenta koll-tsentra. Telefonnyy tsentr Kosta-Riki mozhet predostavit' vashemu analizu podrobnuyu otsenku razlichnykh aspektov vashego pribrezhnogo proyekta BPO, v tom chisle: ritorika, prezentatsiya, otzyvy kliyentov i osobenno standartnyye pokazateli oflaynovogo koll-tsentra.



V Call-tsentre Kosta-Riki yest' neobkhodimoye oborudovaniye dlya monitoringa vyzovov BPO dlya individual'noy programmy QA. Yesli u vashey kompanii uzhe yest' sistema kontrolya kachestva, i ona khotela by rasshirit' otvetstvennost' pered nashim latinoamerikanskim koll-tsentrom za schet autsorsinga, budet ochen' prostoy protsess nastroyki vashego programmnogo obespecheniya dlya raboty s serverami nashego IT-otdela i oborudovaniyem dlya telemarketinga. Investiruya v offshornyy QA, u vas budet boleye kachestvennyy kontrol' nad vashimi dvuyazychnymi telemarketingom call-tsentra.



Dlya nashikh kliyentov ochen' vazhno chetko ponimat' tochnost' QA koll-tsentra i to, chto zadeystvovano dlya dostizheniya zhelayemykh rezul'tatov. Tochnyy metod QA ochen' tshchatelen i vklyuchayet v sebya mnozhestvo testov, planirovaniya i nastroyki otchetov telemarketinga. Sushchestvuyet obshirnyy protsess prob i oshibok, s tem chtoby vydelit' oblasti uluchsheniya navykov raboty s telefonom, s vozmozhnost'yu povysheniya vozmozhnosti telemarketinga ili obsluzhivaniya kliyentov agenta BPO na telefone. Professional'naya programma kontrolya kachestva koll-tsentrov autsorsinga dolzhna byt' posledovatel'noy i povtoryayemoy, chtoby byt' effektivnoy.



Otdel QA otdela Call-tsentra Kosta-Riki myslenno gotovit agentov po telemarketingam pri vnedrenii avtomatizirovannykh sistem zapisi zvonkov i pochemu on yavlyayetsya neot"yemlemoy chast'yu professional'nogo rosta koll-tsentra agenta. Kazhdaya autsorsingovaya kampaniya ustanavlivayet unikal'noye sochetaniye kontseptsiy kontrolya kachestva, za kotorym sleduyet intensivnaya uchebnaya sessiya dlya izucheniya protsessa. Chtoby vashi sotrudniki mogli igrat' vazhnuyu rol' v uluchshenii kachestva, im neobkhodimo budet chetko ponimat' opredelennyye tseli vashey storonney kampanii i otvechat' za vse svoi telefonnyye zvonki. Kak tol'ko agent dvuyazychnogo call-tsentra otsenit tot fakt, chto proverka kachestva povysit kachestvo obsluzhivaniya kliyentov i pokazateli proizvoditel'nosti, oni mogut nachat' igrat' boleye vazhnuyu rol' pri predstavlenii vashey kompanii po telefonu.



COSTA RICA LIMOUSINE



www.outsourcingtocostarica.com



COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM



https://www.youtube.com/watch?v=cYE04hh6BwM



COSTA RICA'S CALL CENTER FAN PAGE:



https://www.facebook.com/groups/23284906585/



BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica



https://goo.gl/maps/4TXSs8zFeuo

VIDEO ARCADE GAME ROOM AT COSTA RICA'S CALL CENTER

The best call center retro video arcade.

Telemarketers and customer service agents may burn out after a period of time. That is a fact. CCC has dropped the standard attrition rate dramatically. In addition, the attendance rate has remained at a relative high for industry call center standards just from the implementation of the game room.

Let off steam in a call center video game room. “All you can play” arcade machines for CCC Costa Rican call center employees.

Our rigorous bilingual telemarketing structure requires the same amount of down time focus for the agents in order to recharge the mind and body. The call center solution for a strong push on the phones is to incorporate a real retro arcade in Central America.

CCC is known in Costa Rica as offering the best employee arcade.

The international outsourcing industry has the best game room in Costa Rica.

Without question, CCC has the best gaming toys in a Latin American outsourced Telemarketing Company.

The proud owner of CCC, Richard Blank, firmly believes that the more an agent stays away from their virtual cell phone world; the more they will increase their interpersonal relationship building among other BPO employees.

Since 2007, our highly educated call center agents continue to grow as one unit by incorporating many challenging video games during scheduled breaks and lunch time.

CCC took a chance when most call centers do not utilize a common medium of arcade gaming.

The Costa Rican millennial generation that grew up playing video games at home did not share the same pleasure and stimulation as the early retro gamers that had an arcade on every corner and local mall in the United States.

CCC Human Resources Department was intent on a positive learning experience by combining fast momentum and a creative mind. Proving a solid ROI on a large internal expense for employee retro gaming recreation, the telemarketing staff has enjoyed a spike in morale, increased online labor support and a flattering local reputation in Costa Rica as a great call center environment run by generous owners.

Back in the 1980s, anyone in Costa Rica who wanted to play the real video games was on a mission to find an arcade. Once you placed your 100 colones on the game marquee to hold your place, it didn’t get any better when you had the chance to show your skills in front of dozen kids from San Jose.

Each Tico was shooting for the high score on Asteroids or Pac Man and loved every minute of it. CCC wants to bring that excitement back into a call center environment and use it to grow past our 440 agent limit at our current location on Paseo Colon.

Today, CCC firmly stands behind having our call center employees experience the authentic arcade sounds, sights and real time retro competition.

Our new video arcade room has given CCC another strong gust of wind in our sails. Costa Rica’s Call Center will continue to reward our amazing staff by a pace of 1 new arcade machine per 44 new telemarketing agents hired and hitting their monthly quota.

The employee friendly call center environment became more pleasurable immediately which can offset a demanding telemarketing career. Any BPO boss could only imagine and wish for laughter, smiles, spirited jokes and high energy at their Costa Rican office on a Monday morning before shift.

The reality today is that CCC has become the only call center to have gifted their entire staff a video arcade game room to have fun, period. All agents are given the option to arrive early to play the games or they may choose to stay inside and enjoy the machines during the evening while waiting for their ride to safely take them home.

A smart motivational technique used for CCC BPO agents is to compete on the machines in the game room.

One way in which a telemarketer’s confidence could be made stronger or broken down is through an arcade experience during their work day. Costa Ricans have courage and can back up their swagger on the phone after dominating the video games during their scheduled breaks.

In the competitive offshore outsourcing call center arena, CCC has an advantage over the rest in Costa Rica by creating a strategic play environment.

High end arcade video games will reinforce a call center agent’s focus, mind set to win and motor skills while off of the phones during their free time. The most important virtue is to show a solid habit of good sportsmanship regardless of the outcome of the games in the arcade.

More new friendships have blossomed in the game room at CCC call center Costa Rica.

Our entire staff has concluded that an immediate visual stimulation combined with a conditioned manual stimulation in gaming added a very special ingredient to our nuance at CCC.

To date, Costa Rica’s Call Center is the only BPO in Central America with a retro arcade game room, period.

The average age of our Costa Rican call center agents correspond with the virtual gaming boom. Every CCC agent that grew up mastering Nintendo has amazing skills and a strategic thought process.

Combining a bilingual telemarketer’s gaming experience to help motivate, focus and relax the work place mind set is priceless and makes perfect sense for any outsourcing company.

Everyone in Costa Rica that works at a call center possesses certain cognitive attributes to win an arcade game. Naturally, the CCC staff will harness and transfer that energy and high confidence to a telemarketing floor after a hot streak in the game room.

The new generation of online gamers has stated that they prefer the feel of an authentic arcade game machine setup: joystick, eye level monitor and properly spaced buttons. CCC wants to bring back the real unique arcade game experience to Costa Rica for all telemarketers verses a hand held controller game that is found on any standard flat screen TV in San Jose.

All video arcade games at CCC are free.

Many people in the outsourcing call center industry will question the distraction ratio, loss production or adverse effects towards an arcade game room. Well, the risk of an arcade game room was definitely worth the reward to CCC. The most common reaction from the agents is that they are “letting off steam”. CCC telemarketers are able to function better by structuring their break times around a more productive activity than checking their email, text messaging or having a cigarette.

CCC personally challenges all business owners to incorporate a video arcade within their establishment and not to charge a cent.

It is obvious that we take care of our employee’s well mental state while bonding through other mediums besides long meetings or just traditional work place activities that produce average telemarketing results.

Just like on a golf course, we are able to use a game room during a conversation, find alternate ways to focus and share BPO ideas than spending time in a board room with a projection screen.

Bottom line, make our meetings productive in multiple ways when communicating with today’s new work place demographic in call centers.

Recess play has been lost in memories of youth and days long gone. Not at CCC. We ensure that everyone knows how to enjoy their time and has fun at least once a day at our call center.

Telemarketing and video games do have something in common regarding performance and success.

A professional telemarketer’s natural ability to become in sync with their rhythm, pace, concentration, decision making and a positive attitude emerge stronger through video games. BPO agents return to the phones in motion after going into the arcade during their break.

Our call center in Costa Rica has a solution to chain smoking telemarketers. The BPO agents are smoking less at Costa Rica’s Call Center. Does this industry create stress? Yes it does. Yet, many forgo a smoke break to spend 15 minutes playing the video games to relax and increase their health. The average call center agent will smoke a minimum of 4 fewer cigarettes a day via our game room.

CCC promotes the best environment as to find a healthy alternate than chain smoking outside in between calling sessions. We have noted that once a professional telemarketer from Costa Rica leaves the game room, they feel recharged. From a scent perspective, they do not emit an odor of tobacco that carries on the calling floor.

Free play for all CCC agents, period. The games are a gift to all of the hard working telemarketers in Costa Rica. Some companies charge their employees to play their games. Our call center staff has earned their retro arcade game room which is now famous for being the best in Costa Rica.

We have the space for the arcade and plenty of electricity to entertain over 100 telemarketing agents during their free time. The recreational advantage at our call center speaks volumes and has yet to be matched in Costa Rica let alone Central America. Once the word spread, the private arcade was packed since day 1 with our amazing staff having a great time.

The arcade boom of the 1980s was represented by a quarter that would reserve your spot. At CCC, we work on an honor system and it shows since everyone is given a turn to play. Naturally, some gamers last longer than others and show an old playground dominance mentality on the arcade machines which appears to be respected in Costa Rica.

There may be a queue on our predictive dialer, but there is never a long wait to start playing arcade games at CCC COSTA RICA.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs.

Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry that proudly shows off a #1 call center arcade.