CUSTOMER SERVICE COSTA RICA'S CALL CENTER

A thank you for the customers time is required and made on every customer service call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your customer support.At CCC , we are convinced that making a high quality telemarketing phone call makes more logical sense than cutting a call short to make a daily BPO call quota. We train our bilingual call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction.

We clearly understand the importance of minimizing call center handling time on the phone while still offering exceptional service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica’s Call Center wants you to feel more secure knowing that your Latin America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.





The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.



COSTA RICA'S CALL CENTER

https://www.COSTARICASCALLCENTER.COM

https://www.facebook.com/groups/23284...

MERCEDES LIMOUSINE LOS SUENOS RESORT COSTA RICA

VINTAGE 1984 MERCEDES 300D W123 LONG WHEELBASE SEDAN LANG LIMOUSINE.

Since 2000, our telemarketing training staff still has the passion to train and mold raw talent while building the BPO team's self-esteem and confidence. Even if we hire agents that have been telemarketing for some time, we still need to teach our specific phone methods proprietary to your nearshore campaign.

It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.

COSTA RICA CALL CENTER JOB

4001-7749

ADMINISTRACION@COSTARICASCALLCENTER.COM

90% English.

call us at 4001-7749

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

Gamification. How a leader uses work and play for call center results.

Vendas de Telemarketing Avançado de Call Center

Um script de telemarketing cuidadosamente elaborado, juntamente com o treinamento motivacional do call center, preparará mentalmente a personalidade de sua equipe de BPO bilíngue para fazer o número máximo de vendas concluídas a cada dia. Um lead extra pode fazer toda a diferença na linha de base, atendimento ao cliente e crescimento da sua empresa.

Somente os agentes de BPO da América Central mais dedicados, inteligentes e perseverantes serão escolhidos para este projeto nearshore mais importante. O Call Center da Costa Rica só entreterá a contratação de pessoas com habilidades de telemarketing para lidar com a rejeição com sucesso e, ao mesmo tempo, pensar fora da caixa para fazer uma venda.

Um operador de telemarketing bilíngüe que corre por um roteiro por medo de rejeição nunca pode igualar-se a um dos executivos de vendas bem treinados da nossa central de atendimento na América Latina. Representaremos você e sua empresa da melhor maneira ao vender seu produto ou serviço offshore. O Call Center da Costa Rica só contratará fechadores comprovados com potencial ilimitado, ponto final.

VINTAGE 1984 MERCEDES 300D W123 LWB SEDAN LANG LIMOUSINE.

COSTA RICA CALL CENTER JOB

4001-7749

ADMINISTRACION@COSTARICASCALLCENTER.COM

90% English.

call us at 4001-7749

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

CENTIPEDE ARCADE MACHINE COSTA RICA

http://www.outsourcingtocostarica.com COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM https://www.youtube.com/watch?v=cYE04hh6BwM COSTA RICA'S CALL CENTER FAN PAGE: https://www.facebook.com/groups/23284906585/ BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica https://goo.gl/maps/4TXSs8zFeuo

Executive Interview : Richard Blank From Costa Rica's Call Center On The Past Year And What To Expect In 2017

Richard Blank, C.E.O. of Cost Rica's Call Center, sees an opportunity for growth in the Business Process Outsourcing sector in Costa Rica for 2017. Political change and near-shoring are just a few of his reasons as he explains throughout his interview with ContactCenterWorld.com



https://www.contactcenterworld.com/view/contact-center-executive-interview/richard-blank-from-costa-ricas-call-center-on-the-past-year-and.aspx



ContactCenterWorld: In your opinion, what has been the greatest challenge the contact center industry has faced in the last 12 months?



Richard Blank: An adapting business climate that relies on non-voice technology. For example, clients that prefer to communicate via email or text could lose an old school type of relationship building experience. Most importantly, a faster resolution for anyone that is slow to respond to their overflowing inbox or uncharged phone.



ContactCenterWorld: Why do you believe has this been a challenge? Richard Blank: Clients and customer service agents are looking for a short cut. I agree that there are some common sense applications towards a call center experience. Yet, nothing beats an educated and well trained live agent that can walk you through a call than an IVR that will kill your time and patience.



ContactCenterWorld: In 2017, what do you think will be the top priorities in the contact center industry for each of the following: a) Contact Center Directors b) Company Executives c) IT Directors d) Human Resources Directors Richard Blank: a) Retention. If you do not have a nice environment, top pay, honest work and bottom line gratitude, then nobody will show up at your call center party to answer a single call.



ContactCenterWorld: What technology do you believe will have the biggest impact on the industry over the next 12 months? Richard Blank: Cell phones.



ContactCenterWorld: What impact have "external events" even had on your company, and how have you adapted your business? Richard Blank: The rising cost of living in Costa Rica. CCC made strategic financial moves in the past few years to ensure that we can continue to offer top pay and benefits to our bilingual telemarketers. In addition, building our own 14,400SF call center location to eliminate all rent, mortgage or cash draining commitments. Thus, keeping our hourly rate low to our clients.



ContactCenterWorld: Do you feel the service you personally get as a customer is better or worse than it was a year ago? Richard Blank: I have stated this in the past. I believe that it has gotten worse. The age of cell phones, texting and increased non-voice contact will only diminish vital social skills needed for FCR and other important KPI metrics. People are losing the ability to speak well.



ContactCenterWorld: How do you intend to improve your contact center in 2017? Richard Blank: Dedicated practice in phonetics. Naturally, every mistake made is an opportunity to correct your actions with humility. Most importantly, knowing why you hit a home run on a call and focusing on doing it until the end of every shift. Day after day you focus on each call. Every week you analyze the past run and by the end of the year, your large Christmas bonus will more than speak for itself for your 12 months of dedicated practice.



ContactCenterWorld: What contact center technology or other innovation excites you the most right now? Richard Blank: Better noise cancelling headsets.







ContactCenterWorld: What has been the most important contact center related conversation topic in 2016 and what are your views on this? Richard Blank: Call center attrition and telemarketing burn out. This industry is not for the thin skinned or weekend warrior. You need a presence of mind, good humor, fast wit and the ability to really focus on the art of speaking. Anyone that can make a great call will always have my attention and admiration for a lost art.



ContactCenterWorld: Can you share a great story of service you received when contacting a contact center in the past year? Richard Blank: The moment I mention that I am in Costa Rica, the agent will break from character and ask me a few questions or make an excited comment. Sometimes, they will share a quick story or happy moment while vacationing in Central America. I can truly say that it did increase the customer and client satisfaction level ten-fold.



ContactCenterWorld: What do you think will be the buzz word / focus for the contact center industry this year? Richard Blank: Call Center App.



ContactCenterWorld: Regarding the change in governments in places like the US and the Philippines - do you see this is good or bad for the contact center industry in those countries and why? Richard Blank: The call center industry is virtual. The main focus on outsourcing in the U.S.A. concerns factories, manufacturing and other physical labor ventures. As long as a call center agent can do their job well, be reliable and honest, someone will hire and retain their services somewhere in the world. Not just the U.S.A. or the Philippines. My call center competes with all talented telemarketers in the world and we respect the growing BPO labor pool and reputation. As long as we can fulfill the needs, CCC will have a project to call and still be a division 1 call center.



ContactCenterWorld: Lastly, what do you think 2017 holds for the industry? (Good or bad and where/how etc.) Richard Blank: As long as the IVR systems drive people crazy, our live phones will continue to ring. http://www.outsourcingtocostarica.com COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM https://www.youtube.com/watch?v=cYE04hh6BwM COSTA RICA'S CALL CENTER FAN PAGE: https://www.facebook.com/groups/23284906585/ BARRIO ARANJUEZ, 23RD STEET AND 11TH AVENUE. San Jose, Costa Rica https://goo.gl/maps/4TXSs8zFeuo call center,esl outsourcing,costa rica, BARRIO ARANJUEZ,1984 300D MERCEDES W123 LONGWAGON SEDAN LIMO, telemarketing,BPO, business process outsourcing,obamacare, customer service, lead generation, bilingual call center agent, virtual executive assistant,appointment setting, scriptwriting,rhetoric, telemarketing training, telesales,Costa Rica, telecommunications,seminar registering,direct mail campaign,near shore, bpo,obs,costa rica call center, telemarketing professor,Central America,management,public speaking,telephone, phone, cubicle,boiler room, script, rebuttal,call list,prospect,Outsourcing to Costa Rica,BPO call centers,Call center inbound calls,Call center management Costa Rica,Call center outbound calls,Call center outsourcing campaign,Call center outsourcing Costa Rica,Call center outsourcing jobs,Call center services Costa Rica,Call center software Costa Rica,Call center solution Costa Rica,Outsourcing call center Costa Rica,Call center telemarketing services,Bienvenido a la contratación externa en Costa Rica,El Cuidado del cliente ,Ventas avanzadas de Telemercadeo,Generación principal ,Colocación de una cita,Enfoque Inspecciones de Grupo,Ayudante Ejecutivo virtual,Escritura creativa de guión,EnTREnAMIEnTO AVAnZADO DE TELEMERCADEO,Registro de seminario y seguimiento,Correo directo de campaña,Recaudación de fondos,Reclutamiento,El DISEÑO WEB,PROGRAMACIOn POR COMPUTADORA,OBAMACARE, COMPU TICOS,COMPU TICAS, COMPU COSTA RICA, COSTA RICA COMPU, COSTA RICA INTERNET CAFE, CAFE INTERNET COSTA RICA, TICO COMPU, COMPU REPARACION COSTA RICA, COMPUTADORAS USADAS CR, COMPU REPARACIONES, COMPUTADORAS DE SEGUNDA, INTERNET CAFE CR, CAFE INTERNET CR

CCC BARRIO ARANJUEZ COSTA RICA

https://www.youtube.com/watch?v=cYE04hh6BwM&t=52s https://www.facebook.com/groups/23284906585/ WWW.OUTSOURCINGTOCOSTARICA.COM Costa Rica's Call Center (CCC) is a state of the art telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America. Our bilingual call centers primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

VIDEO ARCADE GAME ROOM AT COSTA RICA'S CALL CENTER

The best call center retro video arcade.

Telemarketers and customer service agents may burn out after a period of time. That is a fact. CCC has dropped the standard attrition rate dramatically. In addition, the attendance rate has remained at a relative high for industry call center standards just from the implementation of the game room.

Let off steam in a call center video game room. “All you can play” arcade machines for CCC Costa Rican call center employees.

Our rigorous bilingual telemarketing structure requires the same amount of down time focus for the agents in order to recharge the mind and body. The call center solution for a strong push on the phones is to incorporate a real retro arcade in Central America.

CCC is known in Costa Rica as offering the best employee arcade.

The international outsourcing industry has the best game room in Costa Rica.

Without question, CCC has the best gaming toys in a Latin American outsourced Telemarketing Company.

The proud owner of CCC, Richard Blank, firmly believes that the more an agent stays away from their virtual cell phone world; the more they will increase their interpersonal relationship building among other BPO employees.

Since 2007, our highly educated call center agents continue to grow as one unit by incorporating many challenging video games during scheduled breaks and lunch time.

CCC took a chance when most call centers do not utilize a common medium of arcade gaming.

The Costa Rican millennial generation that grew up playing video games at home did not share the same pleasure and stimulation as the early retro gamers that had an arcade on every corner and local mall in the United States.

CCC Human Resources Department was intent on a positive learning experience by combining fast momentum and a creative mind. Proving a solid ROI on a large internal expense for employee retro gaming recreation, the telemarketing staff has enjoyed a spike in morale, increased online labor support and a flattering local reputation in Costa Rica as a great call center environment run by generous owners.

Back in the 1980s, anyone in Costa Rica who wanted to play the real video games was on a mission to find an arcade. Once you placed your 100 colones on the game marquee to hold your place, it didn’t get any better when you had the chance to show your skills in front of dozen kids from San Jose.

Each Tico was shooting for the high score on Asteroids or Pac Man and loved every minute of it. CCC wants to bring that excitement back into a call center environment and use it to grow past our 440 agent limit at our current location on Paseo Colon.

Today, CCC firmly stands behind having our call center employees experience the authentic arcade sounds, sights and real time retro competition.

Our new video arcade room has given CCC another strong gust of wind in our sails. Costa Rica’s Call Center will continue to reward our amazing staff by a pace of 1 new arcade machine per 44 new telemarketing agents hired and hitting their monthly quota.

The employee friendly call center environment became more pleasurable immediately which can offset a demanding telemarketing career. Any BPO boss could only imagine and wish for laughter, smiles, spirited jokes and high energy at their Costa Rican office on a Monday morning before shift.

The reality today is that CCC has become the only call center to have gifted their entire staff a video arcade game room to have fun, period. All agents are given the option to arrive early to play the games or they may choose to stay inside and enjoy the machines during the evening while waiting for their ride to safely take them home.

A smart motivational technique used for CCC BPO agents is to compete on the machines in the game room.

One way in which a telemarketer’s confidence could be made stronger or broken down is through an arcade experience during their work day. Costa Ricans have courage and can back up their swagger on the phone after dominating the video games during their scheduled breaks.

In the competitive offshore outsourcing call center arena, CCC has an advantage over the rest in Costa Rica by creating a strategic play environment.

High end arcade video games will reinforce a call center agent’s focus, mind set to win and motor skills while off of the phones during their free time. The most important virtue is to show a solid habit of good sportsmanship regardless of the outcome of the games in the arcade.

More new friendships have blossomed in the game room at CCC call center Costa Rica.

Our entire staff has concluded that an immediate visual stimulation combined with a conditioned manual stimulation in gaming added a very special ingredient to our nuance at CCC.

To date, Costa Rica’s Call Center is the only BPO in Central America with a retro arcade game room, period.

The average age of our Costa Rican call center agents correspond with the virtual gaming boom. Every CCC agent that grew up mastering Nintendo has amazing skills and a strategic thought process.

Combining a bilingual telemarketer’s gaming experience to help motivate, focus and relax the work place mind set is priceless and makes perfect sense for any outsourcing company.

Everyone in Costa Rica that works at a call center possesses certain cognitive attributes to win an arcade game. Naturally, the CCC staff will harness and transfer that energy and high confidence to a telemarketing floor after a hot streak in the game room.

The new generation of online gamers has stated that they prefer the feel of an authentic arcade game machine setup: joystick, eye level monitor and properly spaced buttons. CCC wants to bring back the real unique arcade game experience to Costa Rica for all telemarketers verses a hand held controller game that is found on any standard flat screen TV in San Jose.

All video arcade games at CCC are free.

Many people in the outsourcing call center industry will question the distraction ratio, loss production or adverse effects towards an arcade game room. Well, the risk of an arcade game room was definitely worth the reward to CCC. The most common reaction from the agents is that they are “letting off steam”. CCC telemarketers are able to function better by structuring their break times around a more productive activity than checking their email, text messaging or having a cigarette.

CCC personally challenges all business owners to incorporate a video arcade within their establishment and not to charge a cent.

It is obvious that we take care of our employee’s well mental state while bonding through other mediums besides long meetings or just traditional work place activities that produce average telemarketing results.

Just like on a golf course, we are able to use a game room during a conversation, find alternate ways to focus and share BPO ideas than spending time in a board room with a projection screen.

Bottom line, make our meetings productive in multiple ways when communicating with today’s new work place demographic in call centers.

Recess play has been lost in memories of youth and days long gone. Not at CCC. We ensure that everyone knows how to enjoy their time and has fun at least once a day at our call center.

Telemarketing and video games do have something in common regarding performance and success.

A professional telemarketer’s natural ability to become in sync with their rhythm, pace, concentration, decision making and a positive attitude emerge stronger through video games. BPO agents return to the phones in motion after going into the arcade during their break.

Our call center in Costa Rica has a solution to chain smoking telemarketers. The BPO agents are smoking less at Costa Rica’s Call Center. Does this industry create stress? Yes it does. Yet, many forgo a smoke break to spend 15 minutes playing the video games to relax and increase their health. The average call center agent will smoke a minimum of 4 fewer cigarettes a day via our game room.

CCC promotes the best environment as to find a healthy alternate than chain smoking outside in between calling sessions. We have noted that once a professional telemarketer from Costa Rica leaves the game room, they feel recharged. From a scent perspective, they do not emit an odor of tobacco that carries on the calling floor.

Free play for all CCC agents, period. The games are a gift to all of the hard working telemarketers in Costa Rica. Some companies charge their employees to play their games. Our call center staff has earned their retro arcade game room which is now famous for being the best in Costa Rica.

We have the space for the arcade and plenty of electricity to entertain over 100 telemarketing agents during their free time. The recreational advantage at our call center speaks volumes and has yet to be matched in Costa Rica let alone Central America. Once the word spread, the private arcade was packed since day 1 with our amazing staff having a great time.

The arcade boom of the 1980s was represented by a quarter that would reserve your spot. At CCC, we work on an honor system and it shows since everyone is given a turn to play. Naturally, some gamers last longer than others and show an old playground dominance mentality on the arcade machines which appears to be respected in Costa Rica.

There may be a queue on our predictive dialer, but there is never a long wait to start playing arcade games at CCC COSTA RICA.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs.

Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry that proudly shows off a #1 call center arcade.