CALL CENTER TELECOMMUNICATIONS AND INTERNET

The center is able to incorporate your equipment into our network or configure our server room to work with your systems. The room is always locked, has restricted access and monitored 24 hours a day.The Central American Call Center has both fiber optic and VOIP phones. The PBX is digital and we use three different telecommunication carriers to ensure a fully redundant phone service and reliability for every customer service and sales call.

Our call center provides more than ample internet bandwidth through three local providers to guarantee the highest uptime to all offshore outsourcing campaigns. To avoid any disruptions, the fiber optic dedicated connection has been placed underground and protected from all adverse weather conditions and vandalism.

For all nearshore telemarketing projects with specific growth projections, our IT support team will adjust our bandwidth capacity to fulfill your needs. Costa Rica BPO centers have the ability to dedicate 100 Megs with proper advanced notice. Our mutual goal is to always provide service The secure and reliable 87KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for as long as the outside power fails. The multiple UPSs installed at every bilingual BPO agent's work station provide the needed power until the generator starts. Telemarketing and customer service calls will not be missed or dropped since the generator starts to supply stable power within 30 seconds of a power failure. All offshore call center campaigns will continue to function without an interruption or down time.

Our entire Central American contact center is 100% secure and borders the Spanish Embassy on Paseo Colon. The agents and staff are protected 24 hours a day by multiple armed security, two dozen surveillance cameras and can be totally monitored over the internet from anywhere in the world. Costa Rica is a peaceful country and does not promote violence. Yet, a large investment in technical infrastructure and six figure BPO outsourcing contracts must be protected and insured.

Our current inventory:

Cisco ASA 5510 w/ IPS module Cisco 3550-48 Catalyst 356048 PS Cisco IP Phone CP-7911 Dell Power Edge 2950 APC Smart-UPS Head unit APC Smart-UPS Battery Pack Cisco 2960-48TC-L Cisco Pix 515 US Robotics 56k Modem Cisco 7941 VOIP Phones Sennheiser Phone Headsets Plantronics Phone Headsets Cisco Aironet 1130AG Wireless Access Point Cisco 2950

http://www.costaricascallcenter.com/page_builder.php?page=equipment.php&Lang=EN

motivating our call center staff

What is Costa Rica’s Call Centers secret to motivation?

Large amounts of bonus money will always motivate employees in any department of a call center. In Costa Rica, bilingual call center jobs are high-paying, highly sought-after Central American jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues while ensuring long term stability for our international clients.

All of our bilingual BPO agents value success, integrity, customer service, a personal work ethic, excellence and innovation. The call center associates align those values with the organization's goals and company vision.

Bilingual outsourcing agents focus on creating personal long-term goals such as becoming a top telemarketing closer or a more short-term goal like mastering the customer support script and rebuttals. Contact center trainers reinforce the Latin American strong emotional state of confidence while keeping the phone interaction focused on the basics, guidelines and adherence to hit for a higher standard of telemarketing metrics.

Financial rewards, daily contests, strategic games and office parties are common for agents with positive customer feedback so that they consider the call center experience a long term career opportunity. There are many chances for upward mobility in the offshore BPO industry. Since Costa Rica’s Call Center is not a 2000 seat operation, we can give the proper individual attention needed for a faster learning curve, closer relationships with upper management and the ability to make a name for oneself in a shorter period of time.

All CCC employees have been personally trained by the CEO in soft skills, advanced English grammar and rhetoric, Anglo Saxon culture, values and expectations. We do not entrust your offshore campaign to a lower level trainer or non industry expert. We have prepared the most efficient bilingual call center agents in the offshore outsourcing industry, period. This is the secret to our high employee morale and continued success when motivating our call center staff.

http://www.outsourcingtocostarica.com/page_builder.php?page=motivation.php&Lang=EN

COSTA RICA'S CALL CENTER BILINGUAL TRADITION

Outsourcing with BPO call centers can help a company focus on its core responsibilities, without investing time on the everyday duties that can easily be handled by an experienced bilingual Costa Rican call center agent. By outsourcing jobs to a BPO call center it will still allow the company to preserve key employees in the home office. This additional time saved can be important in building the firm’s core businesses.

COSTA RICA'S CALL CENTER CHARACTER TRADITION

Outsourcing with Costa Rica’s Call Center will avoid downsizing your company after so many years of hard work and dedication. By taking advantage of our call center outsourcing services in CENTRAL AMERICA, your company will not only double the amount of bilingual call center staff, but will be able to make the most of your internet and web site budget with our call center software services to help increase business in the 21st century.

COSTA RICA'S CALL CENTER CHARACTER

Call center outbound calls are the key to countless North American companies that rely on cold calling for their existence. The skilled bilingual call center TELEMARKETERS who are good at their profession can make a great deal of money. Call center outbound calls are handled by many simple procedures. The ideal first phase would be to call the person by name and introduce yourself to the prospect. Tell your prospect about the reason for the call and how long the outbound call will take. If they are willing and have the time to talk with you and then the call center agent must comply with the committed schedule. On the other hand, if the prospect asks that you contact them at another time, respect their wishes and make an appointment to call back at a later date. Call center outbound calls can result in either a closed sale or an established time to call the prospect back that must be followed up in a timely manner.

COSTA RICA'S CALL CENTER CORPORATE SEAL II

Outsourcing call center CENTRAL AMERICA allows companies to have an outsourced call center do the work for them and enables clients to grow at a comfortable pace. Once a mutually beneficial outsourcing contract is implemented and both parties sign, the process is set in motion. Telemarketing, customer service, compliance calls, survey calls are just a few services that Costa Rica's Call Center offers clients for a fraction of the cost that they would pay locally.

COSTA RICA'S CALL CENTER CORPORATE SEAL

Unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.