Taking advantage of the new reporting technology.

By taking advantage of the new reporting technology and numerous internet applications during the past few decades, hand-written documents are becoming less common in the business world and have declined in modern times. Costa Rica’s Call Center makes it easier for companies to focus their attention on tasks with greater priority and not invest the time, resources and capital on higher paying positions at corporate to enter one’s own data.

A rigid concentrated focus as well as a reliable structure.

Bilingual data entry for call centers requires a rigid concentrated focus as well as a reliable structure to be truly effective and time sensitive. Spelling, punctuation and grammar skills are vital for accuracy, as is confidence in dealing with standard office equipment and the procedures attendant to each application. Many tasks still involve a thorough review of the initial results to confirm the accuracy of the data entered and to manually key in any missed or inaccurate information. Sensitive or vital information is examined multiple times during the process prior to being finally accepted and passed upon.

A temporary solution to put into use during a fast growth period.

Costa Rica’s Call Center is capable of supplying a large number of prequalified bilingual data entry clerks for your growing outsourced campaign. For smaller companies, we can arrange if needed, a temporary solution to put into use during a fast growth period. For larger projects that require continuous amounts of data to be transferred, we are able to staff our call center on a permanent basis depending on the size and scale of your outsourcing needs.

Nuestro departamento de outsourcing de datos de entrada puede ingresar los números de referencia, información de terceras partes en contacto, pedidos de ventas, reportes de inventarios y suministros, gastos y cualquier otra cosa que su empresa requiere, documentado y organizado, ya sea en Inglés o español, o ambos. En especial, alquiler de agentes de centro de llamadas bilingüe con experiencia probada antes de la entrada de datos, sin excepción. Todos los empleados deben poseer habilidades avanzadas en el teclado y en el uso del procesador de textos, hoja de cálculo y gestión de bases de datos con el fin de unirse a nuestro call center y trabajar en cualquier campaña de contratación externa.

Reinforcing a self-evaluation approach.

Concluding an intense QA session, we immediately organize a side-by-side coaching session for the employees. Both quality assurance agents along with team leaders and campaign managers closely monitor the call center employees in order to listen to calls and supply real time feedback and suggestions. By reinforcing a self-evaluation approach, we have proven that a solid technique is one of the most effective building blocks for personal growth within the outsourcing industry. Agents are always rewarded for good performance. Most importantly, we acknowledge their efforts publically before the entire call center for setting a strong example amongst their peers and raising the bar internationally for Costa Rica BPO.

Nuestros altamente capacitados agentes bilingües del centro de llamadas puede cumplir con estas tareas a tiempo completo por una fracción del precio en los Estados Unidos.

Essential part of the agent’s professional growth.

Costa Rica’s Call Center QA Department mentally prepares the agents in the implementation of automated call recording systems and why it is an essential part of the agent’s professional growth. Every outsourced campaign establishes a unique mixture of concepts for quality monitoring followed by an intense training session to learn the process. In order for your employees to play an important role in quality improvement, they will be required to understand clearly the defined goals of your outsourced campaign and to be accountable for all their calls. As soon as the call center agent appreciates the fact that quality checking would enhance customer service and performance metrics, they can begin to play a more vital role when representing your company on the phone.

Al aprovechar la tecnología de información nueva y numerosas aplicaciones de Internet durante las últimas décadas, los documentos escritos a mano son cada vez menos común en el mundo de los negocios y han disminuido en los tiempos modernos. Llame a Costa Rica el Centro facilita a las empresas a centrar su atención en las tareas con mayor prioridad y no invertir tiempo, recursos y capital en los puestos más altos en el pago de las empresas a entrar en su propia información.

Clearly understand the accuracy of QA.

It is very important for our clients to clearly understand the accuracy of QA and what is involved in order to achieve desired results. The exact method of QA is very meticulous and involves an abundant amount of testing, planning and customization of reports. There is an extensive process of trial and error in order to highlight areas of improvement with the ability to enhance an agent’s telemarketing or customer service potential on the phone. A proficient outsourcing call center quality assurance program must be consistent and repeatable in order to be effective.

Muchas de las tareas todavía implican una revisión exhaustiva de los resultados iniciales para confirmar la exactitud de los datos introducidos manualmente y clave en toda la información perdida o inexacta. La información confidencial o vital se examina varias veces durante el proceso antes de ser finalmente aceptado y pasó a.

The necessary call monitoring equipment.

Costa Rica’s Call Center has the necessary call monitoring equipment for a customized QA program. If your company has a QA system already in place and would like to expand the responsibility to our center by outsourcing, it will be very easy process to configure your software to work with our servers. By investing in QA, you will have a stronger quality control of your dedicated call center agents.

Bilingüe de entrada de datos para centros de llamadas requiere un enfoque rígido concentrada, así como una estructura confiable para ser realmente eficaces y sensibles al tiempo. Ortografía, puntuacion y gramática son de vital importancia para la exactitud, como es la confianza en el trato con el equipo estándar de oficina y el operador procedimientos para cada aplicación.