The way international companies do business in the 21st century.

Even though most call centers in CENTRAL AMERICA cannot offer rates as competitively low as other countries such as India, the Philippines and South Africa, CENTRAL AMERICA’s Call Center boasts a more highly skilled and trained bilingual work force with greater employee retention, creating a consistent level of customer support for their offshore clients. You can easily balance your company's need for outsourcing with its economic goals by researching the call center market in CENTRAL AMERICA. Outsourcing has assisted in making the business world become figuratively smaller that has a direct effect on the way international companies do business in the 21st century. With productivity and bilingual language skill levels becoming increasingly important to the bottom line, many United States companies are looking to CENTRAL AMERICA’s Call Center to outsource their customer support.The future of call center outsourcing in CENTRAL AMERICA is highly affected by globalization and an increase in Latino purchasing power.

High business operating costs and global recessions.

High business operating costs and global recessions are causing companies to lay off staff or refuse to initiate a good new idea because of the initial investment. In addition, a CEO located in the United States can take a non- stop flight and arrive in the capital, San Jose CENTRAL AMERICA. You can be at our CENTRAL AMERICAN call center to visit your outsourced campaign and spend time with the dedicated bilingual call center TELEMARKETERS.

Outsourcing with CENTRAL AMERICA’s Call Center will avoid downsizing your company after so many years of hard work and dedication. By taking advantage of our call center outsourcing services in CENTRAL AMERICA, your company will not only double the amount of bilingual call center staff, but will be able to make the most of your internet and web site budget with our call center software services to help increase business in the 21st century.

Many countries provide outsourcing services and low cost call center TELEMARKETERS, but may have poor customer feedback in regards to an unclear accent, poor attitude and especially the understanding of the North American culture. By considering a CENTRAL AMERICAn call center service, your company will be improving the percentage of a successful North American BPO telemarketing campaign in both English and Spanish. Small and medium-sized North American companies that are looking to expand internationally must consider outsourcing call center services in CENTRAL AMERICA to remain globally competitive. CENTRAL AMERICAns take pride in a ninety percent literacy rate, a large influx of North American tourists and the luxury of a central time zone.It makes sense to outsource your next BPO bilingual campaign with our call center services CENTRAL AMERICA.

We know that what you are most interested in.

We make sure that clearly defined needs are discussed before you begin a telemarketing or customer service campaign at CENTRAL AMERICA’s Call which will focus on achieving your specific telemarketing goals.The most experienced bilingual outsourcing call centers should be those with high employee retention and an in-house script development team that will assist you with your call center services and make your BPO campaign a success. Leaving this to chance is not even an option anymore during a recession or rapid growth stage. Outbound telemarketing services in CENTRAL AMERICA can be used to market to potential customers in the United States and around the world but will only be as effective as the equipment and training provided by the call center.

Many of the offshore call center TELEMARKETERS are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.We know that what you are most interested in when seeking call center services CENTRAL AMERICA telemarketing outsourcing partner in Central America is a company with state-of-the-art call center software and the highest level telemarketing training.

Up-to-date database consisting of qualified prospects.

The moment we agree on your particular type of BPO outsourcing needs and the expectations from your customers, the offshore telemarketing process is put into motion. A time frame must be established by both parties for your new call center staff to reach their goals before your launch date.

Hiring and specialized training of your Central America telemarketing team will take place immediately. Depending on the scale and complexity of your BPO campaign, training times and lengths will vary for proficiency and must be taken into consideration. This will be to your call center advantage and will work in your bilingual team's favor for maximum BPO results. Daily updates on your call center agents can be sent to you at the end of each business day for review, if requested. Normal reporting is on a three day basis.

Outsourcing organizations that perform call center outbound calls can easily prospect customers by identifying behaviors such as past purchase history, credit limit, competition entry forms, previous requests for information and application forms that can assist when making a sale or financial commitment.There are a number of ways in which call center outbound calls can be very effective during a telemarketing campaign. One telemarketing aspect is for the CENTRAL AMERICAN call center to use a high quality, up-to-date database consisting of qualified prospects. Another method is to utilize cold calls as a simple way to make confirmed appointments for companies that outsource to a CENTRAL AMERICAN call center.

Our call center provides more than ample internet bandwidth through three local providers to guarantee the highest uptime to all offshore outsourcing campaigns. To avoid any disruptions, the fiber optic dedicated connection has been placed underground and protected from all adverse weather conditions and vandalism.

A call center management solution uses aggressive telemarketing to complete a live survey of the prospective or past customers of a client’s business in order to analyze the satisfaction with a particular product, service, brand, or company.This will take place after our top executives consult with the nearshore customer service managers and training staff on your outsourced campaign. All opinions will be discussed with you to assist in making your final approval.

We use three different telecommunication carriers.

Many charitable organizations, political parties and alumni associations often use call center outbound call solutions when making prospect calls to solicit donations.The center is able to incorporate your equipment into our network or configure our server room to work with your systems. The room is always locked, has restricted access and monitored 24 hours a day.The Central American Call Center has both fiber optic and VOIP phones. The PBX is digital and we use three different telecommunication carriers to ensure a fully redundant phone service and reliability for every customer service and sales call.

CENTRAL AMERICA has many Call centers making outbound calls that require a qualification process to determine which customers are most likely to purchase the product or service. An effective call center solution for outbound telemarketing systems often involve motivational approaches that must be based on one of clear explanation and fulfillment for the bilingual call center agent. Call center outbound calls have the capability of uncovering whether a suspected prospect is interested and therefore a qualified prospect they can follow up on with during future outbound telemarketing calls. A proper outsourced BPO telemarketing campaign can build trust between the bilingual CENTRAL AMERICAN call center agent and the client, as well as determining the true intentions of the potential client and the level of interest in the product or services offered.

Analyze the exact training sessions you need.

Even if we hire agents that have been telemarketing for some time, we still need to teach our specific phone methods proprietary to your nearshore campaign. In the beginning of call center training, it is very important to build a comfort level with our processes before they are on their own. The offshore campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all bilingual team members.

Costa Rica's Call Center operates all bilingual BPO training sessions in a low pressure environment. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time. During this stage, they have to get comfortable handling customer service and sales issues very quickly before they are approved to make a single call for your company. A mandatory call center training quiz at the end of every BPO class is necessary to make sure that the Latin American agents know how to handle our system and have a confident understanding of your outsourced material taught that day.

Our Central American call center covers all aspects of foundation training for bilingual offshore agents. Since 2000, our telemarketing training staff still has the passion to train and mold raw talent while building the BPO team's self-esteem and confidence. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency. As the nearshore telemarketing training is near completion, several test calls will be made to you for final approval of the script and our team members ability to properly speak for your company.

The necessary call center training solution.

In some cases, there may be three or more levels of call center support staff in order to provide the best call center solution in LATIN AMERICA for your outsourced campaign.The manager has the necessary call center training solution in place to adjust the agent’s mindset in order to maximize the call center agent’s performance and attitude while taking a call. The finest call center solution for an agent would be to relax after experiencing an uncomfortable call. The LATIN AMERICAn call center trick is to close your eyes, take deep breaths, find your composure, and calm down before the next call.

All bilingual call center telemarketers in call center solution LATIN AMERICA require a certain amount of patience, empathy, and a sturdy set of vocal cords. LATIN AMERICAn call center telemarketers are human and have problems like any other customer service employee. The call center solution is not to bring them to work and affect the performance of the agent. The pressure in a call center is demanding and it can be easy to get stressed out on a normal day at a call center, which may result in treating customers poorly. Call center managers at LATIN AMERICA’s Call Center look for signs to identify an agent struggling with performance. LATIN AMERICAn call center management find an easy outsourcing solution when handling the calls by forming an organized multi-tier call support program for more efficient handling of customer needs. The first level offers professional bilingual call center telemarketers, who greet the callers, answer generic questions, or forward the caller to the appropriate call center agent or supervisor for specific attention.

Call center solution LATIN AMERICA always gauge what the call volume will be like for that particular day so that call center management will be properly staffed if it's going to be a very heavy business day. This helps eliminate customer hostility from spending too much time in queue or being transferred to different departments. This will keep us from having to call the customer back.Often, a call center solution LATIN AMERICA could be to use an IVR (Interactive Voice Response) system that will provide recorded general directory information and options for the inbound or outbound call. If a caller requires more assistance, the call is forwarded to the second level, where more serious issues can be attended to by a LATIN AMERICA’s Call Center manager or supervisor.