An open door policy and access to all levels of leadership.

Topics ranging from response time, quality, cost per call, ESAT to ensure positive movement, FCR and CSAT focused for excelled customer service experiences. Naturally, an open door policy and access to all levels of leadership daily is never denied. Costa Rica's Call Center is constantly implementing new and improved offshore outsourcing strategies while refining older techniques that work to improve performance and ROI.

Our Central American call centers are run on a minimum of 22 key performance indicators along with proven BPO best practices. We regard all candidates that work at the call center as an asset than an expendable short term hire.Our advanced call center habits are reinforced by our SMART Coaching methodology and will be instituted to ensure consistency across all call center locations.

Our top near shore call center management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a near shore campaign.To ensure high employee morale, we implement internal promotions and cross skilling talent to guarantee a versatile and well trained customer service or telemarketing agent. A BPO team always receives initial assessments and ongoing support.

Scripting practice along with telemarketing suggestions.

By concentrating on the Latin American agent's personal development and career growth, your company will have the best bilingual near shore call center agent within the entire BPO industry, period. Your dedicated bilingual agent will always have scripting practice along with telemarketing suggestions for modification and improvement.

In addition, unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Outsourcing with BPO call centers in CENTRAL AMERICA has proven to offer a client increased flexibility in its resource management and reduce crucial response times to major political and financial changes.

That is why many companies outsource jobs to CENTRAL AMERICAn BPO call centers every year in order to remain competitive and secure.Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.

Create a bilingual competitive edge.

BPO call center agents can easily handle customer intimacy, product leadership and operational excellence for a fraction of the price that one may pay in their local area.Outsourcing with BPO call centers can help a company focus on its core responsibilities, without investing time on the everyday duties that can easily be handled by an experienced bilingual CENTRAL AMERICAn BPO call center agent. Thus, focusing solely on one or many of these important reasons that drive a company to outsource to CENTRAL AMERICA’s Call Center can create a bilingual competitive edge in a tougher global marketplace. BPO call centers may be your solution.By outsourcing jobs to a BPO call center it will still allow the company to preserve key employees in the home office. This additional time saved can be important in building the firm’s core businesses. CENTRAL AMERICA’s Call Center initial consultation will clearly determine which of the main reasons drives the company to outsource and what duties should remain with the client’s home office.

All potential threats to outsourcing.

All potential threats to outsourcing must therefore be managed and analyzed to achieve a positive return on investment for the client and prevent any potential obstacle for the CENTRAL AMERICAn call center. The advanced BPO call centers will have in place a set of carefully structured steps to successfully identify, control and manage the call center agent and outsourced campaign.Risk is an important factor with Business Process Outsourcing. CENTRAL AMERICA’s Call Center eliminates security risks both from a communications and from a privacy perspective by firewalls, encryption and a close relationship with the client’s IT department for mutual BPO call center support.

The organizational life cycle for call center management.

Flexibility is an important stage in the organizational life cycle for call center management. BPO call centers can maintain ambitious growth goals, which may or may not adjust comfortably with regular incumbent strategies.BPO call centers in CENTRAL AMERICA increase the speed of business processes immediately. Business process outsourcing has the advantage to allow companies that outsource jobs to retain their entrepreneurial agility and speed, which they would unfortunately have to sacrifice in order to become efficient as they rapidly grow larger. By outsourcing with CENTRAL AMERICA’s Call Center, your company will expand globally and have a bilingual competitive advantage in the 21st century.CENTRAL AMERICA’s Call Center works closely with clients to use their existing linear programming techniques to reduce cycle time and streamline the operational procedures that will greatly reduce a company’s slack and ramp up time. Outsourcing with a BPO call center should be structured as an extension of your own company.

Every telemarketing detail is important,

There is no generic format given to anyone who contacts us, which would be a disservice to you and to your company when offshoring.Every telemarketing detail is important and must be considered to properly prepare your call center agents. Take your time when speaking, so we may listen carefully to all of your customer service ideas and concerns. At Costa Rica's Call Center, each nearshore client is regarded as unique and merits their own tailor made bilingual call center campaign program.In order to fully comprehend your specific Central America outsourcing business needs, we will ask you a series of selective BPO questions.

Imitate the North American culture.

This particular mind set will increase the positive results to your company’s outsourcing campaign for long term results.LATIN AMERICA is a country that has produced a 90 percent literacy rate and a large hiring pool of impressive English speakers that understand and imitate the North American culture. Call center management LATIN AMERICA have mostly been bilingual call center TELEMARKETERS at one time in the past for other LATIN AMERICAn call centers. Most of our call center managers at LATIN AMERICA’s Call Center are promoted from within our call center organization after an impressive campaign as an agent or have been highly recommended by other successful BPO call centers in LATIN AMERICA.Our LATIN AMERICAn call center managers take the time to make every bilingual call center agent understand the importance of call center career development and promotion within LATIN AMERICA’s Call Center.