By concentrating on the Latin American agent's personal development and career growth, your company will have the best bilingual near shore call center agent within the entire BPO industry, period. Your dedicated bilingual agent will always have scripting practice along with telemarketing suggestions for modification and improvement.
In addition, unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Outsourcing with BPO call centers in CENTRAL AMERICA has proven to offer a client increased flexibility in its resource management and reduce crucial response times to major political and financial changes.
That is why many companies outsource jobs to CENTRAL AMERICAn BPO call centers every year in order to remain competitive and secure.Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.