Superior quality of outbound and inbound telemarketing solutions.

The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. LATIN america's Call Center (CCC) is a state of the art telemarketing outsourcing call center located in the capital city of San Jose, LATIN america in Central America. Our bilingual call centers primary objective is to personally fulfill your need of key BPO call center telemarketing services.

Highly competitive outsourcing market.

Call center software is as important to an outsourced campaign as telemarketing training. Most importantly, if the call center software can support the needs of a client when their outsourced campaign grows? Leaving this to chance is not even an option anymore when choosing where to outsource. Our advantage, as a bilingual call center located in LATIN america, can be clearly seen as a closer proximity to the United States, Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making an important choice on which BPO call center to use for your important project. Both areas must be reliable, secure and capable of out performing the other call centers that you are currently considering to outsource your BPO campaign.The LATIN american call center outsourcing industry keeps growing that has produced a highly competitive outsourcing market with many choices depending on price and service.

Phone technique and presentation.

Our company's strategy is to take the time to handle one project at a time, in order to successfully manage quality control and analyzing each call center agents phone technique and presentation.As soon as capacity is reached, an additional identical call center will be formed with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition. In addition, unlike other large and traditional call centers situated far away in India and the Philippines, LATIN americas Call Center stays focused on only handling up to one hundred call centers agents in one call center at a time.Your outsourced campaign deserves a strong commitment to continue an optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.

An open door policy and access to all levels of leadership.

Topics ranging from response time, quality, cost per call, ESAT to ensure positive movement, FCR and CSAT focused for excelled customer service experiences. Naturally, an open door policy and access to all levels of leadership daily is never denied. Costa Rica's Call Center is constantly implementing new and improved offshore outsourcing strategies while refining older techniques that work to improve performance and ROI.

Our Central American call centers are run on a minimum of 22 key performance indicators along with proven BPO best practices. We regard all candidates that work at the call center as an asset than an expendable short term hire.Our advanced call center habits are reinforced by our SMART Coaching methodology and will be instituted to ensure consistency across all call center locations.

Our top near shore call center management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a near shore campaign.To ensure high employee morale, we implement internal promotions and cross skilling talent to guarantee a versatile and well trained customer service or telemarketing agent. A BPO team always receives initial assessments and ongoing support.

Scripting practice along with telemarketing suggestions.

By concentrating on the Latin American agent's personal development and career growth, your company will have the best bilingual near shore call center agent within the entire BPO industry, period. Your dedicated bilingual agent will always have scripting practice along with telemarketing suggestions for modification and improvement.

In addition, unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Outsourcing with BPO call centers in CENTRAL AMERICA has proven to offer a client increased flexibility in its resource management and reduce crucial response times to major political and financial changes.

That is why many companies outsource jobs to CENTRAL AMERICAn BPO call centers every year in order to remain competitive and secure.Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.

Create a bilingual competitive edge.

BPO call center agents can easily handle customer intimacy, product leadership and operational excellence for a fraction of the price that one may pay in their local area.Outsourcing with BPO call centers can help a company focus on its core responsibilities, without investing time on the everyday duties that can easily be handled by an experienced bilingual CENTRAL AMERICAn BPO call center agent. Thus, focusing solely on one or many of these important reasons that drive a company to outsource to CENTRAL AMERICA’s Call Center can create a bilingual competitive edge in a tougher global marketplace. BPO call centers may be your solution.By outsourcing jobs to a BPO call center it will still allow the company to preserve key employees in the home office. This additional time saved can be important in building the firm’s core businesses. CENTRAL AMERICA’s Call Center initial consultation will clearly determine which of the main reasons drives the company to outsource and what duties should remain with the client’s home office.

All potential threats to outsourcing.

All potential threats to outsourcing must therefore be managed and analyzed to achieve a positive return on investment for the client and prevent any potential obstacle for the CENTRAL AMERICAn call center. The advanced BPO call centers will have in place a set of carefully structured steps to successfully identify, control and manage the call center agent and outsourced campaign.Risk is an important factor with Business Process Outsourcing. CENTRAL AMERICA’s Call Center eliminates security risks both from a communications and from a privacy perspective by firewalls, encryption and a close relationship with the client’s IT department for mutual BPO call center support.