The future of call center outsourcing.

Even though most call centers in LATIN AMERICA cannot offer rates as competitively low as other countries such as India, the Philippines and South Africa, LATIN AMERICA’s Call Center boasts a more highly skilled and trained bilingual work force with greater employee retention, creating a consistent level of customer support for their offshore clients. You can easily balance your company's need for outsourcing with its economic goals by researching the call center market in LATIN AMERICA. The future of call center outsourcing in LATIN AMERICA is highly affected by globalization and an increase in Latino purchasing power. Outsourcing has assisted in making the business world become figuratively smaller that has a direct effect on the way international companies do business in the 21st century. With productivity and bilingual language skill levels becoming increasingly important to the bottom line, many United States companies are looking to LATIN AMERICA’s Call Center to outsource their customer support.

Receive better and faster results.

Every year, brilliant LATIN AMERICAN professors graduate an army of young and talented individuals who are hungry to create a masterpiece for your company’s image on the internet. By outsourcing a job with LATIN AMERICA’s Call Center, you will give us the ability to match your needs with a top call center web designer and computer programmer that will be strictly devoted to your outsourced project in order to ensure that you are 100% satisfied with the results. When it comes to BPO call center outsourcing jobs in web design and computer programming, a company can save up to 70% and receive better and faster results when outsourcing with LATIN AMERICA’s Call Center. The top universities in LATIN AMERICA pride themselves by offering advanced education in web design, computers and IT certification.

Outsourcing jobs need to be filled by the best.

Without an extroverted and relentlessly positive attitude during the initial interview or continuing through the telemarketing training period, the call center’s management team will deny the employment of that particular candidate. Call center outsourcing jobs need to be filled by the best, period. Call center outsourcing jobs require that the call center TELEMARKETERS have a strong sense of innate customer service skills as well as an especially keen ability to listen to detail in order to offer the most effective result for your outsourced campaign.

COSTA RICA'S CALL CENTER STATUE

Call centers in LATIN AMERICA have been known to expand their agent capacity to a few thousand seats at certain call centers throughout Central America. Advanced and up-to-date technology has enabled call center IT departments to take advantage of call center management software ensuring complete control over the thousands of employees and their work performance. From bilingual customer service TELEMARKETERS that enter a new order in the data base to a web designer creating your latest website, our call center management LATIN AMERICA will be on top of every BPO campaign and outsourced project that you give to LATIN AMERICA’s Call Center. Let our BPO call center management team take care of certain areas of your business, so that you may concentrate on other areas that require more of your time and immediate attention.

130 AGENTS AT PASEO COLON LOCATION.

COSTA RICA'S CALL CENTER CONTINUES TO EXPAND.

A mutually beneficial outsourcing contract.

The call center industry in Costa Rica is able to choose from a labor pool that has a literacy rate of 94.9%. This proud fact seperates Costa Rica from the other Central American countries as one of the highest in Latin America. When the Costa Rican army was abolished in 1949, it was said that the "army would be replaced with an army of teachers." Bilingual elementary and high schools are found throughout the country in practically every community. Universal public education is guaranteed in the constitution and is the back bone of our well qualified BPO agents. Primary education is obligatory, and both preschool and high school are free. There are only a few schools in Costa Rica that go beyond the 12th grade. Students who finish 11th grade receive a Costa Rican Bachillerato Diploma accredited by the Costa Rican Ministry of Education. The public universities are regarded as the best in the country, as well as being one of the best means of social and economic mobility.\

Costa Rica's Call Center welcomes all public speakers to use our nearshore bilingual call center to make your seminar efficient and successful. Our BPO staff is able to assist your event with a sales force, dedicated follow up structure and specially designed promotional literature. All ctelemarketing and customer service contacts during the registering process can be made in English and Spanish allowing you to reach a broader spectrum of potential clients. Gathering data and prospect information offshore should be an important part of the seminar process and should be used to its full potential. At Costa Rica's Call Center, we develop a pre-qualification questionnaire prior to the event, and then implementing a well-developed post-event follow-up program that will increase the attendance and revenue. As the seminar date approaches, our call center bilingual agents will use our detailed callback list to make reminder calls and send emails before the event. Time is crucial to motivate the registrants who are late paying and to reduce buyer's regret. This offshore BPO process will analyze past cancellation and no shows to improve the registering process.

The bilingual call center agents are diligent in sending out a confirmation email for those that register on line or over the phone when contacting our Central American call center. If they choose to sign up online, they will receive an immediate follow up courtesy phone call for verification. We are able to create a discount enrollment program before the established deadline, such as an early bird registration or Costa Rica's Call Center can easily handle the volume discount calls to an organization at same time to sign them up. Our nearshore outsourcing services can also include the assistance with transportation choices, corresponding costs or any matter that needs addressing to attend the event.

Outsourcing call center CENTRAL AMERICA allows companies to have an outsourced call center do the work for them and enables clients to grow at a comfortable pace. Once a mutually beneficial outsourcing contract is implemented and both parties sign, the process is set in motion. Telemarketing, customer service, compliance calls, survey calls are just a few services that CENTRAL AMERICA’s Call Center offers clients for a fraction of the cost that they would pay locally.

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Call center employees have amazing health care,

Central America's great health success story on how it treats it's citizens.Its healthcare system is ranked higher than that of the United States, despite having a fraction of its GDP. By the year 2000, social health insurance coverage was available to 82% of the Costa Rican population.Primary health care facilities in Costa Rica include health clinics, with a general practitioner, nurse, clerk, pharmacist and a primary health technician. Call center employees have amazing care which helps reduce sick days and attrition due to health related issues. In 2008, there were five specialty national hospitals, three general national hospitals, seven regional hospitals, 13 peripheral hospitals, and 10 major clinics. Our call center is only three blocks from the National Children's hospital.Patients can choose private health care to avoid waiting lists.Costa Rica is among the Latin America countries that have become popular destinations for medical, dental and cosmetic tourism.

A call center's psychology of selling over the phone will be the initial BPO topic covered. The telemarketer's mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality outbound phone calls a day. Each bilingual agent's fear of telemarketing is addressed openly and resolved with compassion. Prevention for call center burn out is discussed and will be closely monitored daily for each Central American trainee. This key observation will filter out potential quitters while promoting BPO career team members for your company. At Costa Rica's Call Center, we are not hard on our nearshore call center staff, we hand pick and train them to work hard at making your offshore campaign successful.

Bilingual phonetics is often discussed and is encouraged as an ongoing study for mastery. Practice calls are always recorded, analyized and studied during every training session and will cover level one (easy close) to level five (non-stop rebuttal) types of telemarketing calls and customer service escalations. An analysis provided from a detailed checklist will judge the agent's tone, rate, pitch, duration, pause, pregnant pause, delivery and timing of open and close-ended questions. Video taping a call center phone call in progress involves the same phonetics study along with non-verbal communication to understanding how body posture, facial expressions, hands as an illustrator and motion can dramatically improve a voice and projection. All BPO trainees must be a third party observer in order to make the necessary mental changes themselves. The only way anyone can make great strides in career building self-improvement when is to be humbled by their own criticism. Self monitoring and reflection is what will make your telemarketing team rank among the most proficient sounding in the business and will create long term BPO agents for your offshore project.

The advanced bilingual telemarketing script will be transferred on to a second sheet known as a call map for easy call navigation, flow and enhanced training. Our call center managers use a straightforward flowchart to highlight critical decision points and familiar objectives during the structured telephone conversation. Acknowledging when they ask a good question is used methodically and is essential in promoting additional conversation or customer service support. Most salesman believe that fast talking is the way to close a deal. Yet, we encourage silence as very instrumental when used tactfully on the phone. Deliberate pregnant pauses are incorporated in our pitch and highlighted on the call map as an advantage for encouraging the client's participation.

The increased quality of communication between call center departments and managers produces, as an end result, satisfied customers and multi-skilled bilingual call center telemarketers in CENTRAL AMERICA.

CENTRAL AMERICAN call center management find an easy outsourcing solution when handling the calls by forming an organized multi-tier call support program for more efficient handling of customer needs. The first level offers professional bilingual call center telemarketers, who greet the callers, answer generic questions, or forward the caller to the appropriate call center agent or supervisor for specific attention. Often, a call center solution CENTRAL AMERICA could be to use an IVR (Interactive Voice Response) system that will provide recorded general directory information and options for the inbound or outbound call. If a caller requires more assistance, the call is forwarded to the second level, where more serious issues can be attended to by a CENTRAL AMERICA’s Call Center manager or supervisor. In some cases, there may be three or more levels of call center support staff in order to provide the best call center solution in CENTRAL AMERICA for your outsourced campaign.

All bilingual call center telemarketers in call center solution CENTRAL AMERICA require a certain amount of patience, empathy, and a sturdy set of vocal cords. CENTRAL AMERICAn call center telemarketers are human and have problems like any other customer service employee. The call center solution is not to bring them to work and affect the performance of the agent. The pressure in a call center is demanding and it can be easy to get stressed out on a normal day at a call center, which may result in treating customers poorly. Call center managers at CENTRAL AMERICA’s Call Center look for signs to identify an agent struggling with performance. The manager has the necessary call center training solution in place to adjust the agent’s mindset in order to maximize the call center agent’s performance and attitude while taking a call. The finest call center solution for an agent would be to relax after experiencing an uncomfortable call. The CENTRAL AMERICAN call center trick is to close your eyes, take deep breaths, find your composure, and calm down before the next call.

Call center solution CENTRAL AMERICA always gauge what the call volume will be like for that particular day so that call center management will be properly staffed if it's going to be a very heavy business day. This helps eliminate customer hostility from spending too much time in queue or being transferred to different departments. This will keep us from having to call the customer back.

When the call volume is highest, a call center solution would be to walk the fine line between friendliness and professionalism when dealing with an irate customer. We always adhere to the call center and client’s guidelines for professionalism, but try and add personal touches to your call i.e., like using the customer's first name to sound more sincere and interested in helping the customer while avoiding dead air. Dead air makes people uncomfortable, and this will make the bilingual call center agent’s job harder.

CENTRAL AMERICA's Call Center gives your company a call center solution in CENTRAL AMERICA by offering more than double the amount of highly skilled and trained bilingual call center telemarketers for the same salary and benefits as you would pay within your local area. The high demand for CENTRAL AMERICAn call center solutions has rewarded our call center with a large amount of highly qualified resumes of advanced bilingual telemarketers and empathetic customer service telemarketers that have the desire to work with your company.

When choosing the right bilingual outsourcing call center solution, many factors must be taken into consideration in order to make the most intelligent decision on which CENTRAL AMERICAn call center can fulfill your BPO outsourcing needs.

Central American call centers have earned a fine reputation for offering superior call center solutions in CENTRAL AMERICA that range from simple bilingual customer service support to more demanding campaigns such as outbound telemarketing for sales or lead generation. For many North American companies looking to expand and to save money on their bottom line, a call center solution to outsource CENTRAL AMERICA’s Call Center is a very sound out sourcing solution.

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