Monday, May 28, 2012

A mutually beneficial outsourcing contract.

The call center industry in Costa Rica is able to choose from a labor pool that has a literacy rate of 94.9%. This proud fact seperates Costa Rica from the other Central American countries as one of the highest in Latin America. When the Costa Rican army was abolished in 1949, it was said that the "army would be replaced with an army of teachers." Bilingual elementary and high schools are found throughout the country in practically every community. Universal public education is guaranteed in the constitution and is the back bone of our well qualified BPO agents. Primary education is obligatory, and both preschool and high school are free. There are only a few schools in Costa Rica that go beyond the 12th grade. Students who finish 11th grade receive a Costa Rican Bachillerato Diploma accredited by the Costa Rican Ministry of Education. The public universities are regarded as the best in the country, as well as being one of the best means of social and economic mobility.\

Costa Rica's Call Center welcomes all public speakers to use our nearshore bilingual call center to make your seminar efficient and successful. Our BPO staff is able to assist your event with a sales force, dedicated follow up structure and specially designed promotional literature. All ctelemarketing and customer service contacts during the registering process can be made in English and Spanish allowing you to reach a broader spectrum of potential clients. Gathering data and prospect information offshore should be an important part of the seminar process and should be used to its full potential. At Costa Rica's Call Center, we develop a pre-qualification questionnaire prior to the event, and then implementing a well-developed post-event follow-up program that will increase the attendance and revenue. As the seminar date approaches, our call center bilingual agents will use our detailed callback list to make reminder calls and send emails before the event. Time is crucial to motivate the registrants who are late paying and to reduce buyer's regret. This offshore BPO process will analyze past cancellation and no shows to improve the registering process.

The bilingual call center agents are diligent in sending out a confirmation email for those that register on line or over the phone when contacting our Central American call center. If they choose to sign up online, they will receive an immediate follow up courtesy phone call for verification. We are able to create a discount enrollment program before the established deadline, such as an early bird registration or Costa Rica's Call Center can easily handle the volume discount calls to an organization at same time to sign them up. Our nearshore outsourcing services can also include the assistance with transportation choices, corresponding costs or any matter that needs addressing to attend the event.

Outsourcing call center CENTRAL AMERICA allows companies to have an outsourced call center do the work for them and enables clients to grow at a comfortable pace. Once a mutually beneficial outsourcing contract is implemented and both parties sign, the process is set in motion. Telemarketing, customer service, compliance calls, survey calls are just a few services that CENTRAL AMERICA’s Call Center offers clients for a fraction of the cost that they would pay locally.