Saturday, April 28, 2012


Bilingual outsourcing agents focus on creating personal long-term goals such as becoming a top telemarketing closer or a more short-term goal like mastering the customer support script and rebuttals. Contact center trainers reinforce the Latin American strong emotional state of confidence while keeping the phone interaction focused on the basics, guidelines and adherence to hit for a higher standard of telemarketing metrics.

Financial rewards, daily contests, strategic games and office parties are common for agents with positive customer feedback so that they consider the call center experience a long term career opportunity. There are many chances for upward mobility in the offshore BPO industry. Since Costa Rica's Call Center is not a 2000 seat operation, we can give the proper individual attention needed for a faster learning curve, closer relationships with upper management and the ability to make a name for oneself in a shorter period of time.

All CCC employees have been personally trained by the CEO in soft skills, advanced English grammar and rhetoric, Anglo Saxon culture, values and expectations. We do not entrust your offshore campaign to a lower level trainer or non industry expert. We have prepared the most efficient bilingual call center agents in the offshore outsourcing industry, period. This is the secret to our high employee morale and continued success when motivating our call center staff.

In order to fully comprehend your specific Central America outsourcing business needs, we will ask you a series of selective BPO questions. Every telemarketing detail is important and must be considered to properly prepare your call center agents. Take your time when speaking, so we may listen carefully to all of your customer service ideas and concerns. There is no generic format given to anyone who contacts us, which would be a disservice to you and to your company when offshoring. At Costa Rica's Call Center, each nearshore client is regarded as unique and merits their own tailor made bilingual call center campaign program.

LATIN AMERICA is a country that has produced a 90 percent literacy rate and a large hiring pool of impressive English speakers that understand and imitate the North American culture. Our LATIN AMERICAN call center managers take the time to make every bilingual call center agent understand the importance of call center career development and promotion within LATIN AMERICA’s Call Center. This particular mind set will increase the positive results to your company’s outsourcing campaign for long term results.

Call center management LATIN AMERICA have mostly been bilingual call center TELEMARKETERS at one time in the past for other LATIN AMERICAN call centers. Most of our call center managers at LATIN AMERICA’s Call Center are promoted from within our call center organization after an impressive campaign as an agent or have been highly recommended by other successful BPO call centers in LATIN AMERICA.

By having the experience of outbound telemarketing or handling a rude customer on an inbound customer service call, call center management LATIN AMERICA will understand what it takes to successfully handle eight hours on the phone and indentify the signs of call center agent burn out. Call centers managers at LATIN AMERICA’s Call Center are able to share their call center success stories to the new hires or are able to lend a hand with a good rebuttal and rhetoric when an established call center agent may need additional phone skill advice. There are no better call center management teams in LATIN AMERICA to help a bilingual call center agent’s career development within the outsourcing industry than LATIN AMERICA’s Call Center.

Call center management LATIN AMERICA requires people skills and organizational acumen. All bilingual call center managers must keep employees motivated in a fast paced job while maintaining first class customer service quality and accurate staffing levels for the clients to ensure the outsourced campaign functions properly. The main goal for a call center manager is to concentrate on keeping the call center TELEMARKETERS happy and productive. Call center management LATIN AMERICA stresses the fair and respectful treatment to their TELEMARKETERS while listening to their ideas for greater participation and loyalty to the BPO campaign. LATIN AMERICAN call center managers never discourage creativity and provide an attractive incentive package for the call center TELEMARKETERS that will reward performance.

Call center management LATIN AMERICA organizes ongoing training by sitting with the hired bilingual call center TELEMARKETERS periodically in order to listen to calls and discuss the strong points of the conversation while lending advice for areas of improvement. Bilingual call center TELEMARKETERS must understand and discover what transpires in conversations to convert a client into a sale or make a customer satisfied, not just what managers think should be said in order to keep a job at a call center. An easy way to manage a call center is to monitor service levels and abandon rates of the TELEMARKETERS. Outsourcing Companies will clearly define to the call center what service level is appropriate for their business and ensure that it can be met in order to be successful. Correct call center staffing levels are vital as well to ensure proper support to the BPO campaign.

The base of any successful bilingual outbound or inbound telemarketing campaign requires a confident and strong call center management team from LATIN AMERICA already established to decrease agent attrition and to increase LATIN AMERICA’s Call Center’s call center agent morale. With the proper call center software in place, most proficient call center managers can successfully oversee daily call results and make immediate script implementations or procedure corrections to make your outsourcing solution in LATIN AMERICA, the correct one for your outsourced campaign.