CCC ATHENA

ATHENA

Local or “near-shore.”

The whole idea is to make sure that every position in your company has the best person managing it that you can afford, whether it be local or “near-shore.” Highly trained bilingual telemarketing telemarketers can easily replace your local talent on the phone, contacting clients & media, doing presentations, and generally selling the idea, product, or brand in both English and Spanish. In addition, outsourcing jobs in executive administration is a smart option as well.

Outsourcing with BPO LATIN AMERICA’s Call Center will show immediate results in your company’s bottom line.BPO outsourcing is actually easy when choosing a call center telemarketing service and is most effective solution for small to medium size companies. Many business owners outsource telemarketing and customer service positions which cost the most and generate the most amount of money for a growing company.Highly skilled bilingual telemarketers are hired and trained to feel most comfortable managing the paperwork side of the outsourcing company and can be seen as a positive extension to the home office. LATIN AMERICA’s Call Center telemarketers are, in essence, the client’s “employees” and are held accountable for stellar performance and top quality presentations.

Technology is essential before calls are made.

Call centers rely on effective phone lines that are hooked up directly to call center software in the form of a predictive dialer, PBX for inbound calls or VOIP lines for outbound telemarketing campaigns Outsourcing with CENTRAL AMERICA’s Call Center with regards to a database is at the heart of the call center. The database can be moved to any workstation anywhere in the call center. Afterward, the database software us placed onto whatever workstations will be used for the particular outsourced campaign, thus enabling the center to be utilized for multiple campaigns.

Call center software CENTRAL AMERICA begins by populating the database with hot and cold lists of potential customers as well as an existing customer base for additional contact. After the phones are linked to the database, a trial run of the technology is essential before calls are made to clients to ensure it is user-friendly and reliable. The first step for the IT department would be to obtain the software and hardware to set up the database.

Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be technologically secure, reliable and have the ability to outperform the same type of competition you may be considering in India or the Philippines, etc. for their lower cost structure..A safe and secure database is essential in running call center software CENTRAL AMERICA.

A full array of support programs.

Outsourcing call center jobs are some of the top paying career opportunities in CENTRAL AMERICA. This differs greatly from other countries that consider call center positions as a transitional job or a dead end.Areas of call center software CENTRAL AMERICA include, among others: management, scheduling, monitoring, reporting, recording, database and especially tracking software. CENTRAL AMERICA has a very solid infrastructure, the only stable democratic government in Central America, very competitive labor costs and a bilingual call center job pool that is especially attuned to the North American culture. Those other call center locations have attrition rates five to ten times greater than that at CENTRAL AMERICA’s Call Center.

Our CENTRAL AMERICAn call center takes pride in providing a full array of support programs for any sized outsourcing BPO call center. A bilingual call center is only good as their IT support and their ability to exceed the expectations of all of our clients that decide to outsource jobs like to CENTRAL AMERICA’s Call Center.

Our call center software can handle any size outsourced campaign while our highly trained BPO call center management team can offer your business a proven method of expanding or staying in contact with your current customer base without the pressure, anxiety and time needed by your home office staff in hiring and training bilingual call center TELEMARKETERS.We invite you to learn more on why our call center software in CENTRAL AMERICA is the best solution for your next outsourcing campaign.

Risk is an important factor.

The advanced BPO call centers will have in place a set of carefully structured steps to successfully identify, control and manage the call center agent and outsourced campaign. Risk is an important factor with Business Process Outsourcing. CENTRAL AMERICA’s Call Center eliminates security risks both from a communications and from a privacy perspective by firewalls, encryption and a close relationship with the client’s IT department for mutual BPO call center support. All potential threats to outsourcing must therefore be managed and analyzed to achieve a positive return on investment for the client and prevent any potential obstacle for the CENTRAL AMERICAn call center.

Maintain ambitious growth goals.

BPO call centers can maintain ambitious growth goals, which may or may not adjust comfortably with regular incumbent strategies. Flexibility is an important stage in the organizational life cycle for call center management. Business process outsourcing has the advantage to allow companies that outsource jobs to retain their entrepreneurial agility and speed, which they would unfortunately have to sacrifice in order to become efficient as they rapidly grow larger. By outsourcing with CENTRAL AMERICA’s Call Center, your company will expand globally and have a bilingual competitive advantage in the 21st century.BPO call centers in CENTRAL AMERICA increase the speed of business processes immediately. CENTRAL AMERICA’s Call Center works closely with clients to use their existing linear programming techniques to reduce cycle time and streamline the operational procedures that will greatly reduce a company’s slack and ramp up time. Outsourcing with a BPO call center should be structured as an extension of your own company.

Stress free hiring and training.

Therefore, business process outsourcing immediately enhances an organization’s ability to grow with bilingual call center agents, stress free hiring and training along with a seamless transition to the BPO call center outsourcing industry.Business Process Outsourcing in CENTRAL AMERICAn call centers has the advantage to rapidly increase the decision making flexibility of any organization that decides to outsource jobs to bilingual call center agents. Most BPO call centers charge outsourced inbound or outbound process on a prepaid or commission basis. CENTRAL AMERICA’s Call Center helps every company to become more flexible by transforming fixed into variable costs for controlled spending on projected budgets for their outsourced campaign.CENTRAL AMERICA’s Call Center can, most importantly, increase a company’s bottom line by offering double the number of bilingual employees that could be hired locally for the same expenditure.

A solid variable cost structure.

Outsourcing with BPO call centers can help a company focus on its core responsibilities, without investing time on the everyday duties that can easily be handled by an experienced bilingual CENTRAL AMERICAN BPO call center agent.BPO outsourcing to a call center creates a solid variable cost structure that a North American company can quickly and easily respond to when changes in required capacity and bilingual personnel are needed.

That is why many companies outsource jobs to CENTRAL AMERICAN BPO call centers every year in order to remain competitive and secure.In addition, BPO call centers such as CENTRAL AMERICA’s Call Center, do not require the client to invest in assets thereby making that company who decides to outsource to BPO call centers have greater flexibility with their capital expenditures.

Outsourcing with BPO call centers in CENTRAL AMERICA has proven to offer a client increased flexibility in its resource management and reduce crucial response times to major political and financial changes. By outsourcing jobs to a BPO call center it will still allow the company to preserve key employees in the home office. This additional time saved can be important in building the firm’s core businesses.

Invest in Latin America and its growing economy.

Outsourcing to LATIN America eliminates the additional pressure and invested time needed by you in order to interview, qualify, hire and train telemarketers by yourself. The clear amount of the savings and financial benefits will make outsourcing to LATIN america a very wise and strategic business decision on your part and for your organization.Our niche is that LATIN americas Call Center presents any company that has chosen to outsource a practical benefit by providing more than twice the number of extremely well trained and educated bilingual call center agents for the same money as they would be forced to spend within their local area.

The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.In addition, individuals that outsource can rightfully benefit from the international tax laws granted to international companies that invest in LATIN america and its growing economy. By outsourcing agents overseen by highly trained BPO managers and call center supervisors can give your business a proven method of expanding or staying in close contact with your existing customer base.

Potentially large untapped markets.

Turnover at these other locations are five to ten times more than in LATIN America. Whereas Spanish is more beneficial and clearly a practical solution as a second language for potentially large untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made LATIN America a very attractive near-shore outsourcing solution Call center jobs are some of the top paying career opportunities in LATIN america. This differs greatly from other countries that consider it as a starting position in a dead end company. LATIN America has a very solid infrastructure , stable democratic government, very competitive labor costs and a call center job pool that is especially familiar to the North American culture. Many of the offshore call center agents used today are bilingual in their native Middle Eastern or Asian language which is very difficult to the North American ear.

Superior quality of outbound and inbound telemarketing solutions.

The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. LATIN america's Call Center (CCC) is a state of the art telemarketing outsourcing call center located in the capital city of San Jose, LATIN america in Central America. Our bilingual call centers primary objective is to personally fulfill your need of key BPO call center telemarketing services.

Highly competitive outsourcing market.

Call center software is as important to an outsourced campaign as telemarketing training. Most importantly, if the call center software can support the needs of a client when their outsourced campaign grows? Leaving this to chance is not even an option anymore when choosing where to outsource. Our advantage, as a bilingual call center located in LATIN america, can be clearly seen as a closer proximity to the United States, Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making an important choice on which BPO call center to use for your important project. Both areas must be reliable, secure and capable of out performing the other call centers that you are currently considering to outsource your BPO campaign.The LATIN american call center outsourcing industry keeps growing that has produced a highly competitive outsourcing market with many choices depending on price and service.

An open door policy and access to all levels of leadership.

Topics ranging from response time, quality, cost per call, ESAT to ensure positive movement, FCR and CSAT focused for excelled customer service experiences. Naturally, an open door policy and access to all levels of leadership daily is never denied. Costa Rica's Call Center is constantly implementing new and improved offshore outsourcing strategies while refining older techniques that work to improve performance and ROI.

Our Central American call centers are run on a minimum of 22 key performance indicators along with proven BPO best practices. We regard all candidates that work at the call center as an asset than an expendable short term hire.Our advanced call center habits are reinforced by our SMART Coaching methodology and will be instituted to ensure consistency across all call center locations.

Our top near shore call center management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a near shore campaign.To ensure high employee morale, we implement internal promotions and cross skilling talent to guarantee a versatile and well trained customer service or telemarketing agent. A BPO team always receives initial assessments and ongoing support.

Scripting practice along with telemarketing suggestions.

By concentrating on the Latin American agent's personal development and career growth, your company will have the best bilingual near shore call center agent within the entire BPO industry, period. Your dedicated bilingual agent will always have scripting practice along with telemarketing suggestions for modification and improvement.

In addition, unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Outsourcing with BPO call centers in CENTRAL AMERICA has proven to offer a client increased flexibility in its resource management and reduce crucial response times to major political and financial changes.

That is why many companies outsource jobs to CENTRAL AMERICAn BPO call centers every year in order to remain competitive and secure.Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.

Create a bilingual competitive edge.

BPO call center agents can easily handle customer intimacy, product leadership and operational excellence for a fraction of the price that one may pay in their local area.Outsourcing with BPO call centers can help a company focus on its core responsibilities, without investing time on the everyday duties that can easily be handled by an experienced bilingual CENTRAL AMERICAn BPO call center agent. Thus, focusing solely on one or many of these important reasons that drive a company to outsource to CENTRAL AMERICA’s Call Center can create a bilingual competitive edge in a tougher global marketplace. BPO call centers may be your solution.By outsourcing jobs to a BPO call center it will still allow the company to preserve key employees in the home office. This additional time saved can be important in building the firm’s core businesses. CENTRAL AMERICA’s Call Center initial consultation will clearly determine which of the main reasons drives the company to outsource and what duties should remain with the client’s home office.

All potential threats to outsourcing.

All potential threats to outsourcing must therefore be managed and analyzed to achieve a positive return on investment for the client and prevent any potential obstacle for the CENTRAL AMERICAn call center. The advanced BPO call centers will have in place a set of carefully structured steps to successfully identify, control and manage the call center agent and outsourced campaign.Risk is an important factor with Business Process Outsourcing. CENTRAL AMERICA’s Call Center eliminates security risks both from a communications and from a privacy perspective by firewalls, encryption and a close relationship with the client’s IT department for mutual BPO call center support.

The organizational life cycle for call center management.

Flexibility is an important stage in the organizational life cycle for call center management. BPO call centers can maintain ambitious growth goals, which may or may not adjust comfortably with regular incumbent strategies.BPO call centers in CENTRAL AMERICA increase the speed of business processes immediately. Business process outsourcing has the advantage to allow companies that outsource jobs to retain their entrepreneurial agility and speed, which they would unfortunately have to sacrifice in order to become efficient as they rapidly grow larger. By outsourcing with CENTRAL AMERICA’s Call Center, your company will expand globally and have a bilingual competitive advantage in the 21st century.CENTRAL AMERICA’s Call Center works closely with clients to use their existing linear programming techniques to reduce cycle time and streamline the operational procedures that will greatly reduce a company’s slack and ramp up time. Outsourcing with a BPO call center should be structured as an extension of your own company.

Every telemarketing detail is important,

There is no generic format given to anyone who contacts us, which would be a disservice to you and to your company when offshoring.Every telemarketing detail is important and must be considered to properly prepare your call center agents. Take your time when speaking, so we may listen carefully to all of your customer service ideas and concerns. At Costa Rica's Call Center, each nearshore client is regarded as unique and merits their own tailor made bilingual call center campaign program.In order to fully comprehend your specific Central America outsourcing business needs, we will ask you a series of selective BPO questions.

Imitate the North American culture.

This particular mind set will increase the positive results to your company’s outsourcing campaign for long term results.LATIN AMERICA is a country that has produced a 90 percent literacy rate and a large hiring pool of impressive English speakers that understand and imitate the North American culture. Call center management LATIN AMERICA have mostly been bilingual call center TELEMARKETERS at one time in the past for other LATIN AMERICAn call centers. Most of our call center managers at LATIN AMERICA’s Call Center are promoted from within our call center organization after an impressive campaign as an agent or have been highly recommended by other successful BPO call centers in LATIN AMERICA.Our LATIN AMERICAn call center managers take the time to make every bilingual call center agent understand the importance of call center career development and promotion within LATIN AMERICA’s Call Center.

Successfully handle eight hours on the phone.

Call centers managers at LATIN AMERICA’s Call Center are able to share their call center success stories to the new hires or are able to lend a hand with a good rebuttal and rhetoric when an established call center agent may need additional phone skill advice. There are no better call center management teams in LATIN AMERICA to help a bilingual call center agent’s career development within the outsourcing industry than LATIN AMERICA’s Call Center.By having the experience of outbound telemarketing or handling a rude customer on an inbound customer service call, call center management LATIN AMERICA will understand what it takes to successfully handle eight hours on the phone and indentify the signs of call center agent burn out.