Monday, June 11, 2012
Risk is an important factor.
The advanced BPO call centers will have in place a set of carefully structured steps to successfully identify, control and manage the call center agent and outsourced campaign. Risk is an important factor with Business Process Outsourcing. CENTRAL AMERICA’s Call Center eliminates security risks both from a communications and from a privacy perspective by firewalls, encryption and a close relationship with the client’s IT department for mutual BPO call center support. All potential threats to outsourcing must therefore be managed and analyzed to achieve a positive return on investment for the client and prevent any potential obstacle for the CENTRAL AMERICAn call center.