Invest in Latin America and its growing economy.

Outsourcing to LATIN America eliminates the additional pressure and invested time needed by you in order to interview, qualify, hire and train telemarketers by yourself. The clear amount of the savings and financial benefits will make outsourcing to LATIN america a very wise and strategic business decision on your part and for your organization.Our niche is that LATIN americas Call Center presents any company that has chosen to outsource a practical benefit by providing more than twice the number of extremely well trained and educated bilingual call center agents for the same money as they would be forced to spend within their local area.

The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.In addition, individuals that outsource can rightfully benefit from the international tax laws granted to international companies that invest in LATIN america and its growing economy. By outsourcing agents overseen by highly trained BPO managers and call center supervisors can give your business a proven method of expanding or staying in close contact with your existing customer base.

Phone technique and presentation.

Our company's strategy is to take the time to handle one project at a time, in order to successfully manage quality control and analyzing each call center agents phone technique and presentation.As soon as capacity is reached, an additional identical call center will be formed with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition. In addition, unlike other large and traditional call centers situated far away in India and the Philippines, LATIN americas Call Center stays focused on only handling up to one hundred call centers agents in one call center at a time.Your outsourced campaign deserves a strong commitment to continue an optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.

An open door policy and access to all levels of leadership.

Topics ranging from response time, quality, cost per call, ESAT to ensure positive movement, FCR and CSAT focused for excelled customer service experiences. Naturally, an open door policy and access to all levels of leadership daily is never denied. Costa Rica's Call Center is constantly implementing new and improved offshore outsourcing strategies while refining older techniques that work to improve performance and ROI.

Our Central American call centers are run on a minimum of 22 key performance indicators along with proven BPO best practices. We regard all candidates that work at the call center as an asset than an expendable short term hire.Our advanced call center habits are reinforced by our SMART Coaching methodology and will be instituted to ensure consistency across all call center locations.

Our top near shore call center management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a near shore campaign.To ensure high employee morale, we implement internal promotions and cross skilling talent to guarantee a versatile and well trained customer service or telemarketing agent. A BPO team always receives initial assessments and ongoing support.

Scripting practice along with telemarketing suggestions.

By concentrating on the Latin American agent's personal development and career growth, your company will have the best bilingual near shore call center agent within the entire BPO industry, period. Your dedicated bilingual agent will always have scripting practice along with telemarketing suggestions for modification and improvement.

In addition, unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Outsourcing with BPO call centers in CENTRAL AMERICA has proven to offer a client increased flexibility in its resource management and reduce crucial response times to major political and financial changes.

That is why many companies outsource jobs to CENTRAL AMERICAn BPO call centers every year in order to remain competitive and secure.Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.

Create a bilingual competitive edge.

BPO call center agents can easily handle customer intimacy, product leadership and operational excellence for a fraction of the price that one may pay in their local area.Outsourcing with BPO call centers can help a company focus on its core responsibilities, without investing time on the everyday duties that can easily be handled by an experienced bilingual CENTRAL AMERICAn BPO call center agent. Thus, focusing solely on one or many of these important reasons that drive a company to outsource to CENTRAL AMERICA’s Call Center can create a bilingual competitive edge in a tougher global marketplace. BPO call centers may be your solution.By outsourcing jobs to a BPO call center it will still allow the company to preserve key employees in the home office. This additional time saved can be important in building the firm’s core businesses. CENTRAL AMERICA’s Call Center initial consultation will clearly determine which of the main reasons drives the company to outsource and what duties should remain with the client’s home office.

All potential threats to outsourcing.

All potential threats to outsourcing must therefore be managed and analyzed to achieve a positive return on investment for the client and prevent any potential obstacle for the CENTRAL AMERICAn call center. The advanced BPO call centers will have in place a set of carefully structured steps to successfully identify, control and manage the call center agent and outsourced campaign.Risk is an important factor with Business Process Outsourcing. CENTRAL AMERICA’s Call Center eliminates security risks both from a communications and from a privacy perspective by firewalls, encryption and a close relationship with the client’s IT department for mutual BPO call center support.

Successfully handle eight hours on the phone.

Call centers managers at LATIN AMERICA’s Call Center are able to share their call center success stories to the new hires or are able to lend a hand with a good rebuttal and rhetoric when an established call center agent may need additional phone skill advice. There are no better call center management teams in LATIN AMERICA to help a bilingual call center agent’s career development within the outsourcing industry than LATIN AMERICA’s Call Center.By having the experience of outbound telemarketing or handling a rude customer on an inbound customer service call, call center management LATIN AMERICA will understand what it takes to successfully handle eight hours on the phone and indentify the signs of call center agent burn out.

Discover what transpires in conversations.

Outsourcing Companies will clearly define to the call center what service level is appropriate for their business and ensure that it can be met in order to be successful.Call center management LATIN AMERICA organizes ongoing training by sitting with the hired bilingual call center TELEMARKETERS periodically in order to listen to calls and discuss the strong points of the conversation while lending advice for areas of improvement. An easy way to manage a call center is to monitor service levels and abandon rates of the TELEMARKETERS. Correct call center staffing levels are vital as well to ensure proper support to the BPO campaign. Bilingual call center TELEMARKETERS must understand and discover what transpires in conversations to convert a client into a sale or make a customer satisfied, not just what managers think should be said in order to keep a job at a call center.

The proper call center software in place.

With the proper call center software in place, most proficient call center managers can successfully oversee daily call results and make immediate script implementations or procedure corrections to make your outsourcing solution in LATIN AMERICA, the correct one for your outsourced campaign. All bilingual call center outsourcing campaigns must be managed properly to maximize your company’s investment and growth.The base of any successful bilingual outbound or inbound telemarketing campaign requires a confident and strong call center management team from LATIN AMERICA already established to decrease agent attrition and to increase LATIN AMERICA’s Call Center’s call center agent morale.

Gathering data and prospect information offshore.

Our BPO staff is able to assist your event with a sales force, dedicated follow up structure and specially designed promotional literature. At Costa Rica's Call Center, we develop a pre-qualification questionnaire prior to the event, and then implementing a well-developed post-event follow-up program that will increase the attendance and revenue. As the seminar date approaches, our call center bilingual agents will use our detailed callback list to make reminder calls and send emails before the event. Time is crucial to motivate the registrants who are late paying and to reduce buyer's regret. This offshore BPO process will analyze past cancellation and no shows to improve the registering process.Costa Rica's Call Center welcomes all public speakers to use our nearshore bilingual call center to make your seminar efficient and successful. All ctelemarketing and customer service contacts during the registering process can be made in English and Spanish allowing you to reach a broader spectrum of potential clients. Gathering data and prospect information offshore should be an important part of the seminar process and should be used to its full potential.

Survey calls are just a few services.

Our nearshore outsourcing services can also include the assistance with transportation choices, corresponding costs or any matter that needs addressing to attend the event.We are able to create a discount enrollment program before the established deadline, such as an early bird registration or Costa Rica's Call Center can easily handle the volume discount calls to an organization at same time to sign them up. Telemarketing, customer service, compliance calls, survey calls are just a few services that CENTRAL AMERICA’s Call Center offers clients for a fraction of the cost that they would pay locally.The bilingual call center agents are diligent in sending out a confirmation email for those that register on line or over the phone when contacting our Central American call center.Outsourcing call center CENTRAL AMERICA allows companies to have an outsourced call center do the work for them and enables clients to grow at a comfortable pace. Once a mutually beneficial outsourcing contract is implemented and both parties sign, the process is set in motion. If they choose to sign up online, they will receive an immediate follow up courtesy phone call for verification.

High business operating costs and global recessions.

High business operating costs and global recessions are causing companies to lay off staff or refuse to initiate a good new idea because of the initial investment. In addition, a CEO located in the United States can take a non- stop flight and arrive in the capital, San Jose CENTRAL AMERICA. You can be at our CENTRAL AMERICAN call center to visit your outsourced campaign and spend time with the dedicated bilingual call center TELEMARKETERS.

Outsourcing with CENTRAL AMERICA’s Call Center will avoid downsizing your company after so many years of hard work and dedication. By taking advantage of our call center outsourcing services in CENTRAL AMERICA, your company will not only double the amount of bilingual call center staff, but will be able to make the most of your internet and web site budget with our call center software services to help increase business in the 21st century.

Many countries provide outsourcing services and low cost call center TELEMARKETERS, but may have poor customer feedback in regards to an unclear accent, poor attitude and especially the understanding of the North American culture. By considering a CENTRAL AMERICAn call center service, your company will be improving the percentage of a successful North American BPO telemarketing campaign in both English and Spanish. Small and medium-sized North American companies that are looking to expand internationally must consider outsourcing call center services in CENTRAL AMERICA to remain globally competitive. CENTRAL AMERICAns take pride in a ninety percent literacy rate, a large influx of North American tourists and the luxury of a central time zone.It makes sense to outsource your next BPO bilingual campaign with our call center services CENTRAL AMERICA.

We know that what you are most interested in.

We make sure that clearly defined needs are discussed before you begin a telemarketing or customer service campaign at CENTRAL AMERICA’s Call which will focus on achieving your specific telemarketing goals.The most experienced bilingual outsourcing call centers should be those with high employee retention and an in-house script development team that will assist you with your call center services and make your BPO campaign a success. Leaving this to chance is not even an option anymore during a recession or rapid growth stage. Outbound telemarketing services in CENTRAL AMERICA can be used to market to potential customers in the United States and around the world but will only be as effective as the equipment and training provided by the call center.

Many of the offshore call center TELEMARKETERS are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.We know that what you are most interested in when seeking call center services CENTRAL AMERICA telemarketing outsourcing partner in Central America is a company with state-of-the-art call center software and the highest level telemarketing training.

Analyze the exact training sessions you need.

Even if we hire agents that have been telemarketing for some time, we still need to teach our specific phone methods proprietary to your nearshore campaign. In the beginning of call center training, it is very important to build a comfort level with our processes before they are on their own. The offshore campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all bilingual team members.

Costa Rica's Call Center operates all bilingual BPO training sessions in a low pressure environment. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time. During this stage, they have to get comfortable handling customer service and sales issues very quickly before they are approved to make a single call for your company. A mandatory call center training quiz at the end of every BPO class is necessary to make sure that the Latin American agents know how to handle our system and have a confident understanding of your outsourced material taught that day.

Our Central American call center covers all aspects of foundation training for bilingual offshore agents. Since 2000, our telemarketing training staff still has the passion to train and mold raw talent while building the BPO team's self-esteem and confidence. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency. As the nearshore telemarketing training is near completion, several test calls will be made to you for final approval of the script and our team members ability to properly speak for your company.

The necessary call center training solution.

In some cases, there may be three or more levels of call center support staff in order to provide the best call center solution in LATIN AMERICA for your outsourced campaign.The manager has the necessary call center training solution in place to adjust the agent’s mindset in order to maximize the call center agent’s performance and attitude while taking a call. The finest call center solution for an agent would be to relax after experiencing an uncomfortable call. The LATIN AMERICAn call center trick is to close your eyes, take deep breaths, find your composure, and calm down before the next call.

All bilingual call center telemarketers in call center solution LATIN AMERICA require a certain amount of patience, empathy, and a sturdy set of vocal cords. LATIN AMERICAn call center telemarketers are human and have problems like any other customer service employee. The call center solution is not to bring them to work and affect the performance of the agent. The pressure in a call center is demanding and it can be easy to get stressed out on a normal day at a call center, which may result in treating customers poorly. Call center managers at LATIN AMERICA’s Call Center look for signs to identify an agent struggling with performance. LATIN AMERICAn call center management find an easy outsourcing solution when handling the calls by forming an organized multi-tier call support program for more efficient handling of customer needs. The first level offers professional bilingual call center telemarketers, who greet the callers, answer generic questions, or forward the caller to the appropriate call center agent or supervisor for specific attention.

Call center solution LATIN AMERICA always gauge what the call volume will be like for that particular day so that call center management will be properly staffed if it's going to be a very heavy business day. This helps eliminate customer hostility from spending too much time in queue or being transferred to different departments. This will keep us from having to call the customer back.Often, a call center solution LATIN AMERICA could be to use an IVR (Interactive Voice Response) system that will provide recorded general directory information and options for the inbound or outbound call. If a caller requires more assistance, the call is forwarded to the second level, where more serious issues can be attended to by a LATIN AMERICA’s Call Center manager or supervisor.

A fine reputation for offering superior call center solutions.

When choosing the right bilingual outsourcing call center solution, many factors must be taken into consideration in order to make the most intelligent decision on which LATIN AMERICAn call center can fulfill your BPO outsourcing needs.

Dead air makes people uncomfortable, and this will make the bilingual call center agent’s job harder.For many North American companies looking to expand and to save money on their bottom line, a call center solution to outsource LATIN AMERICA’s Call Center is a very sound out sourcing solution.

LATIN AMERICA's Call Center gives your company a call center solution in LATIN AMERICA by offering more than double the amount of highly skilled and trained bilingual call center telemarketers for the same salary and benefits as you would pay within your local area. The high demand for LATIN AMERICAn call center solutions has rewarded our call center with a large amount of highly qualified resumes of advanced bilingual telemarketers and empathetic customer service telemarketers that have the desire to work with your company.

Central American call centers have earned a fine reputation for offering superior call center solutions in LATIN AMERICA that range from simple bilingual customer service support to more demanding campaigns such as outbound telemarketing for sales or lead generation. When the call volume is highest, a call center solution would be to walk the fine line between friendliness and professionalism when dealing with an irate customer. We always adhere to the call center and client’s guidelines for professionalism, but try and add personal touches to your call i.e., like using the customer's first name to sound more sincere and interested in helping the customer while avoiding dead air.

A vital aspect to any call center solution.

To ensure that your call center solution LATIN AMERICA is a long term outsourcing success, our bilingual call center solution LATIN AMERICA is to use real time statistics, analyzed data and detailed historical information combined with projected needs of our clients to generate precise schedules to meet anticipated call center staffing level needs. Our inbound customer service or outbound telemarketing phone calls can make all of the difference to your bottom line and your company’s defense during a global recession.Call center managers and supervisors can make a big difference to your call center solution in LATIN AMERICA. Any bilingual call center can operate in LATIN AMERICA, but, which have the proper call center management team and IT support in place to properly motivate your call center telemarketers to outperform other call center telemarketers in India and the Philippines?Call center queue models are a vital aspect to any call center solution in LATIN AMERICA and the entire outsourcing industry. Not only does queue represent qualitative insight to your BPO outsourced campaign, but our LATIN AMERICAn call center strongly believes a single call center is more effective at answering calls and providing identical customer service than multiple (distributed) call centers throughout the Far East and Asia that lacks a Spanish language capacity.

Involve the contracting of the operations and responsibilities.

A LATIN AMERICAn call center outsourcing campaign begins with a wise decision on the part of a company to do business process outsourcing (BPO)LATIN AMERICA’s Call Center has a proven track record of increasing the real productivity of a company due to the result of more productive internet tools or computer reporting methods of operating that make it possible for a worker to do more work overseas. Call center outsourcing campaigns productivity gains are the result of shifting work to lower paid bilingual call center TELEMARKETERS.North American companies that outsource jobs to Central America are using a form of near-shore call center outsourcing, which involve the contracting of the operations and responsibilities of a specific inbound or outbound business function to an established third-party BPO call center service provider.Your company’s call center outsourcing campaign with LATIN AMERICA’s Call Center for the purpose of cost savings have a positive influence on the real productivity of a company. LATIN AMERICA offers bilingual (English-Spanish) call center TELEMARKETERS for a salary that is 40-80% less than a North American company would pay locally. By investing in a call center outsourcing campaign, a North American company will see immediate results to their bottom line in a more competitive global marketplace.Rather than investing in local talent, additional office space, high wages and human resource expenses, companies gain real productivity by hiring fewer and more versatile people locally and outsourcing call center campaigns of more challenging customer service or sales work to bilingual LATIN AMERICAn call center facilities offshore. Companies can immediately see the benefits and increased productivity through outsourcing simply because they are able to hire double the number of bilingual employees.

CCC Call Center works closely with all clients.

A call center outsourcing campaign that is contracted outside a company's own country is sometimes called offshore outsourcing to such as countries like India or the Philippines.Traditionally, BPO call center outsourcing campaigns are undertaken by firms where the majority of the daily bilingual outbound telemarketing duties are outsourced and the company is, in essence, becoming a marketing organization.BPO call center outsourcing campaigns that are contracted to a company's neighboring country is sometimes called near shore outsourcing because of the close proximity of LATIN AMERICA to the United States. BPO call center outsourcing campaigns are often separated into two categories: back office call center outsourcing support, which consists of internal business functions such as billing or purchasing. The second category represents front office call center outsourcing, which includes bilingual customer-related services such as direct marketing or computer technical support. LATIN AMERICA’s Call Center works closely with all clients to ensure that the call center outsourcing campaign is an extension of their home office and can function quickly and seamlessly. In addition, the call center outsourcing campaign is also used by service oriented businesses that outsource their bilingual customer care to LATIN AMERICAn call center TELEMARKETERS for a fraction of the cost and a higher level of interpersonal professionalism.

The high demand for call center services.

Outsourcing to central america eliminates the additional pressure and invested time needed by you in order to interview, qualify, hire and train telemarketers by yourself. Our niche is that central americas Call Center presents any company that has chosen to outsource a practical benefit by providing more than twice the number of extremely well trained and educated bilingual call center agents for the same money as they would be forced to spend within their local area. The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you. By outsourcing agents overseen by highly trained BPO managers and call center supervisors can give your business a proven method of expanding or staying in close contact with your existing customer base. In addition, individuals that outsource can rightfully benefit from the international tax laws granted to international companies that invest in central america and its growing economy. The clear amount of the savings and financial benefits will make outsourcing to central america a very wise and strategic business decision on your part and for your organization.