LATIN AMERICA CALL CENTER GRAND STAIRCASE

Costa Rica's Call Center's Stairway to Success


Our Central America Call Center agents climb the majestic staircase everyday when they join the other 140 bilingual call center agents on the second floor.

To ensure maximum safety and convenience of our Latin America Call Center , the staircase was specifically designed to provide the most amount of human foot traffic when BPO agents enter and leave the telemarketing calling floor.

Our BPO Call Center Industry conditions are stable and secure, not like other countries with lower levels of working conditions and unstable governments. Our Costa Rican Call Center offers the highest quality bilingual Central America call center support for wages that are 40%-80% lower than the United States. There are plenty of English speakers attuned to the needs of the North American market.


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LATIN AMERICA CALL CENTER TRAINING ROOM

Telemarketing Training Room at Costa Rica's Call Center.


The Central America Call Center agent training room can hold up to 12 agents, plus a telemarketing trainer’s desk for intimate personal one-on-one sessions. Movable walls can expand the BPO training room experience for up to 40 trainees comfortably.

A complete surround sound system enables all conference calls, Latin America Call Center training videos and BPO quality control reviews to be conveyed in a crystal clear manner, without any loss of interference.

An Epson projector easily fills an entire wall with an eight foot image of your training material. Everyone has a good seat to view this material when taking notes concerning your campaign.

Our Central American Call Center covers all aspects of bilingual BPO call center training. We have the passion to train and mold raw talent while building the telemarketing team’s self-esteem and confidence. Even if we hire Latin American Call Center agents that have been telemarketing for some time, we still need to teach our methods proprietary to your BPO campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your telemarketing classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.

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LATIN AMERICA CALL CENTER TELEMARKETING LEARNING CENTER

Telemarketing learning center at Costa Rica's Call Center.

Facilitating on the job training (OJT) is essential for the call center agent’s personal development and professional growth. A fully equipped BPO work station is available for all trainees during telemarketing and customer service classes and video conference call workshops.



The BPO call center learning center is adjacent to the telemarketing training room for immediate access to practice the current day’s lesson. This proximity will enable our bilingual call center trainers to have a more controlled environment of the Latin America Call Center agents in a real time atmosphere. Your individual focus group analysis will help to produce highly educated and well prepared bilingual call center employees, without exception.

The call center customer service stations can be custom built for your specific BPO campaign’s educational program. We can configure a CPU for any training material, CRM, VPN, videos, voice recording software and webcams, as warranted and needed.

We closely monitor the entire telemarketing call center agent’s learning curve process before any agent goes live on the floor and before making a single call for your company.

Our Central American call center covers all aspects of call center training. We have the passion to train and mold raw talent while building the team’s self-esteem and confidence. Even if we hire Latin American call center agents that have been telemarketing for some time, we still need to teach our methods proprietary to your BPO campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your telemarketing classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.



http://www.outsourcingtocostarica.com/page_builder.php?page=inbound_bpo_campaign.php&Lang=EN

LATIN AMERICA CALL CENTER FOUNTAIN AREA

Unique Costa Rica Call Center work environment.


Calming Zen-like fixtures are present throughout the Central America Call Center building that can enhance the BPO call center agent’s work experience and performance.

Can you imagine twenty two bilingual data entry call center agents working in this specific area for your BPO project? They will easily build a comfortable typing rhythm while listening to the relaxing sounds of crashing water in a custom made fountain. Production will increase and be consistent.

Not all Latin America call center environments should be considered sweat shops.



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LATIN AMERICA CALL CENTER AVAILABLE SPACE

Costa Rica's Call Center's second floor can comfortably fit 140 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.





http://www.outsourcingtocostarica.com/page_builder.php?page=inbound_bpo_campaign.php&Lang=EN

LATIN AMERICA CALL CENTER AVAILABLE SPACE

Costa Rica's Call Center's second floor can comfortably fit 140 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.





http://www.outsourcingtocostarica.com/page_builder.php?page=inbound_bpo_campaign.php&Lang=EN

LATIN AMERICA CALL CENTER LOBBY

Costa Rica's Call Center Foyer


As you pass by our LATIN America Call Center security officers at the main entrance, you will be personally greeted by our BPO Administration staff and your personal needs addressed immediately.

All Central America Call Center agents, clients and guests must remain in the foyer until their admission has been cleared by security, approved by management and their access levels have been established.

Our Call Center Human Resources Office faces our reception and guest waiting areas for maximum effectiveness when interviewing, recruiting and managing large amounts of new bilingual customer service agents entering the call center.

This distinguished Costa Rica building is over 106 years old and is a registered and protected national historic location in Central America.


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