Telemarketing learning center at Costa Rica's Call Center.
Facilitating on the job training (OJT) is essential for the call center agent’s personal development and professional growth. A fully equipped BPO work station is available for all trainees during telemarketing and customer service classes and video conference call workshops.
The BPO call center learning center is adjacent to the telemarketing training room for immediate access to practice the current day’s lesson. This proximity will enable our bilingual call center trainers to have a more controlled environment of the Latin America Call Center agents in a real time atmosphere. Your individual focus group analysis will help to produce highly educated and well prepared bilingual call center employees, without exception.
The call center customer service stations can be custom built for your specific BPO campaign’s educational program. We can configure a CPU for any training material, CRM, VPN, videos, voice recording software and webcams, as warranted and needed.
We closely monitor the entire telemarketing call center agent’s learning curve process before any agent goes live on the floor and before making a single call for your company.
Our Central American call center covers all aspects of call center training. We have the passion to train and mold raw talent while building the team’s self-esteem and confidence. Even if we hire Latin American call center agents that have been telemarketing for some time, we still need to teach our methods proprietary to your BPO campaign. It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your telemarketing classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.
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